Agility PR Solutions Reviews & Product Details - Page 10

Agility has a good database for journalists and a reactive support staff. Review collected by and hosted on G2.com.

Media-reach data analysis could be more detailed; PR creation functionality could be improved. Review collected by and hosted on G2.com.

Agility's differentiator is its customer service team. Once paired with a member of the Agility team, they make themselves available to support all aspects of your PR projects quickly and efficiently. We've even had last-minute requests come through that their support team handled with ease. They're super friendly, responsive and very educated on the platform. Review collected by and hosted on G2.com.

At one point, I believe their services may not have been as competitive as other top-rated wire distribution and PR platforms. However, our team has seen a drastic improvement in user experience in the platform, tools offered and AI-powered technology utilized in the last several years. There is nothing we dislike at this time. Review collected by and hosted on G2.com.

Audience segmentation is unmatched and the user interface is super intuitive/easy. I also like using the distribution service, as the layout is straightforward to adjust and displays beautifully over email. Review collected by and hosted on G2.com.

I have noticed the occasional lag in updating reporters who have changed publications or beats. I also would like for the tool to be more easily used by multiple people at one time. Review collected by and hosted on G2.com.

Beyond just offering an intuitive, responsive and intelligent platform, the team at Agility PR Solutions provides exceptional customer service and strategic media monitoring counsel. The value of the service/organization comes from the team of experts they have working directly with their clients. Review collected by and hosted on G2.com.

Automated toning is somewhat challenging and irrelevant/inaccurate. However, this is simply the nature of the beast and can't be altered with a computerized system. Even with 'human toning,' unless the professional is working directly for the organization, it's challenging to capture the appropriate sentiment truly. (Some positive things for our organization may be deemed neutral, given the complexity of our files.) Review collected by and hosted on G2.com.

I like that Agility does a very thorough job at scanning the industry so that I can search through relevant coverage and create a detailed briefing report to send to my clients. Review collected by and hosted on G2.com.

There isn't anything I dislike but I would like it to be slightly more user-friendly so that it is easier for my other colleagues to use. I would also like a little more accuracy in the article sources. Review collected by and hosted on G2.com.

I like how responsive the customer service team is and I enjoy how easy it is to find contacts. I also love that users can update contacts as necessary, it helps us stay in the loop with journalists and producers at many outlets. I enjoy the ability to export saved media lists as well to have on file. I also love that you have the option to refine your search by outlet type. (Example: radio, tv, print, etc). That's very helpful for outreach efforts. Review collected by and hosted on G2.com.

Some of the contacts are main mailbox emails or duplicates. For example.. sometimes 20 people will have info@nytimes.com as their email. I would recommend agility looks closely at the emails for contacts at some of the major outlets because that's where the error it seems to happen most. When they each in reality have their own direct contact. Otherwise, I absolutely love the platform and appreciate the price. As a smaller agency, many of these platforms can be incredibly expensive. I feel Agility is fair considering what we get in return Review collected by and hosted on G2.com.

Their customer support is the best I've ever seen. Review collected by and hosted on G2.com.

Their database is very thin, not user friendly and not up to date in many many cases Review collected by and hosted on G2.com.

Agility's customer service team is outstanding. When I need help, there's always someone available to work with me and find a solution. They are knowledgeable, friendly, and reliable. Review collected by and hosted on G2.com.

I wish there were more tracking capabilities...nudges for follow-up, places to take notes, etc Review collected by and hosted on G2.com.

AgilityPR gives me easy access to journalists, influencers, etc around the world. What more, I have access to their entire profile making it very simple for us to know who covers our medium, what kind of reach they have, etc. The platform has multiple features of even running the campaigns and obtaining insights on the same. With this tool in your hand, you don't need to rely on an expensive third-party agency to run your PR but be able to build your own strong network.

The only improvement needed is in terms of keyword search. A lot of the terms that as a SaaS company we would search for is not there but the custom keyword helps a little but could be improved. A Review collected by and hosted on G2.com.

There are some regions whose contacts they still don't have but I know they will soon cover those as well. Review collected by and hosted on G2.com.

The customer service team is 24 hours a day and every single person in that department is excellent. They help solve problems within minutes. They are the main reason we love working with Agility. Review collected by and hosted on G2.com.

The database is awkward and difficult to use. It is missing many markets as well as a lot of major journalists in the areas we focus on, which means we have to hand-enter our contacts as private contacts. Most importantly, we can't grow our list of connections through Agility's database. Review collected by and hosted on G2.com.