Agility PR Solutions Reviews & Product Details

Unfortunatelly i can find anything that I like as all the easy to use features are not working at the end. Review collected by and hosted on G2.com.

My colleague signed this contract, and despite my feedback expressing hesitation about continuing, it was carried over without consideration. Each month, we fail to locate 60–80% of key publications from major outlets and YouTubers. For over six months, I’ve been told to manually send the missing publications to their team so they can "fix" the platform, but the issue persists. This has forced my team to spend 2–3 hours daily assisting Agility in correcting their service—on top of paying for it.

They even claim it’s acceptable to miss such a significant volume of publications and insist the contract cannot be terminated. Additionally, I attempted to send a press release through their platform, and only 1 out of 200 contacts responded. This platform is poorly executed and designed to take advantage of companies. Avoid it at all costs. Review collected by and hosted on G2.com.

I have been an Agility customer for two years. Until recently I was a happy customer. The tools are solid and the service has been reliable. Review collected by and hosted on G2.com.

I have been passed around between customer service reps over the last couple of months. I never even got a formal introduction to my new service representative. She reached out with an email about renewing my service and that was the first I had heard from her. Because I did not get back to her by some arbitrary and confusing deadline, I just learned that my account will auto-renew without my consent and I will be forced to pay for seats on the account that I don't want, and cannot afford!

On top of that, I have moved many of my clients over to Agility's press release wire service, News Direct. I have brought them a lot of revenue by referring clients to them. Earlier this week, News Direct leaked a client's press release ahead of the wire date. My client discovered it before we did. We were mortified and reached out to Agility right away. They were able to get the release taken down, but we almost lost the client. Agility did nothing to make this right, except say "sorry." They went into total "cover your ass" mode. In 20 years of doing PR, I have never had a wire service leak a release, never mind act so casually about it. I was appalled.

I would like someone at Agility to get in touch with me ASAP to remedy this. I reached out to my customer service rep and got an Out of Office reply! This is unacceptable. Review collected by and hosted on G2.com.

Agility is ultimately a great system to use to keep all of your PR activity in one handy location - from your contact lists, to mention tracking and of course, your releases.

I like the features to discover new contacts by interest and by organisation, plus being able to monitor opens and clicks from your releases. I also like the daily mention bulletins as they help us keep track of where we're talked about. Review collected by and hosted on G2.com.

Sometimes Agility PR can be a bit too international/American - as a small charity based in the UK, we're not using all of the features like a big brand would. But we do benefit from having the tools in place to be able to do bigger things and work smarter like a larger organisation would. Review collected by and hosted on G2.com.

Agility is helpful for finding journalist information but also being able to track coverage internationally from specific press releases - the tool to filter out some parts of coverage is also very helpful to cut through the noise with bigger clients who recieve wide coverage. Additionally the easily exportable graphics for coverage make life easy when presenting to clients in a susinct and engaging manor. The platform is easy to use and intuative meaning it has been easy to get junior colleagues set up and using the platforms. Review collected by and hosted on G2.com.

Though the journalist information is at a good level, at times there is often missing contact information or smaller outlets aren't picked up so there are no contact details available on your platform. For this platform to be a 10, this should be imporved making sure all of the information is correct and up to date. Review collected by and hosted on G2.com.

The system does a great job of gathering our media coverage and filtering out bad results. The search function is easy to use and the media coverage is up to date. The tech support and customer service is excellent and staff members are very friendly and helpful! Review collected by and hosted on G2.com.

The biggest issue we continue to have is cutting off long broadcast clips. These longer clips are usually the most important ones that we want to highlight to management so it can be frustrating to not be able to access and edit them right away. Also, the media briefing component is pretty difficult to use and customize. I would use it a lot more often if it was more intuitive and it might even be able to replace the media reports I compile regularly for executives. Review collected by and hosted on G2.com.

Interface is very easy to use and makes sense. I have refined my searches over months of use and it truly catches just about everything I'm looking for. My team has been sending more frequent media reports to our clients because it no longer takes hours and hours to hunt everything down. Additionally, the media briefing tab, where you can send direct links to things you've saved, is very helpful. Review collected by and hosted on G2.com.

Occasionally, it will not find a hit that should be very obvious (for example, a local TV station will have a package online that Agility will find during the actual broadcast, but did not find the link -- even though the story text also lives online). In those cases, I will go add the hit manually. Review collected by and hosted on G2.com.

Our organization uses Agility PR Solutions for media monitoring, including social media monitoring.

Our team met with Agility PR Solutions customer support and they were able to help us figure out a way to effectively use the platform to search social platforms for relevant and timely topics, as well as mentions of our organization across social media sites. The ability to easily export our results with all of the information shown in the Agility PR Solutions platform has been beneficial to our team. We have been able to implement Agility PR Solutions to our reporting easily, and it has played well with our other reporting software.

Thanks to this platform, we pull reports frequently and on an as-needed basis on mentions which help guide our team. Review collected by and hosted on G2.com.

The only thing I would improve about the platform is the ability to crawl LinkedIn for social mentions, however, LinkedIn is notoriously tricky for social media analytics. Review collected by and hosted on G2.com.

Agililty has done a really good job of making me more aware of my company as well as my client's companies. It gives me a better understanding of what kind of coverage we have, what is trending, and what is popular at the moment. The media monitoring tool is very easy to use and implement within my team. Another tool we like to utilize is the newswire tool. It helps us create these media releases and add content as well. It has made generaging these releases that much faster. Our clients like the fast turnaround as well. We have not needed to reach out to customer support, but I know where to reach them if I need to. We use Agility PR Solutions every week, and it has made my team more efficient in doing so! The platform is very easy to use and very user friendly. Review collected by and hosted on G2.com.

We hvae enjoyed using this program. I don't know where there would be an area of improvement. Maybe a rewards tier, where long time customers can get rewarded for their loyalty! Review collected by and hosted on G2.com.

Agility PR Solutions has transformed how I find journalist details to create media lists, saving me significant time. It is also a brilliant and easy-to-use tool to scan media coverage, finding articles that are missed when using other search engines such as Google and it has the ability to filter out words, saving time. I use Agility PR Solutions mulitple times a day and it has become instrumental to my work. Great training programmes when you first sign up and offers for continuous support. Review collected by and hosted on G2.com.

Not much, is absolutely great. Only fault is some outlets not being on the system, however, it is very simple to request information on the outlet or journalist and for their details to be found and added. Review collected by and hosted on G2.com.

The ability to create contact lists makes our lives so easy. We are able to distribute emails and press releases to a larger audience with the click of a button. Review collected by and hosted on G2.com.

I wish general PR tips/videos were more accessible on the platform. We received great hands-on training from our rep, but I think materials catered toward PR in general would be helpful. Review collected by and hosted on G2.com.