Video Reviews
too many moving parts
ADP TotalSource Review
285 ADP TotalSource Reviews
Overall Review Sentiment for ADP TotalSource
Log in to view review sentiment.
ADP TotalSource allows me to maintain all of my personal employment needs (i.e., time off, retirement, pay and tax statement, etc.) all in one place. I use it weekly to manage the benefits offered to me by my employer. Review collected by and hosted on G2.com.
Since ADP TotalSource houses many functions in one place, it can sometimes be tricky to navigate and require many clicks to find what you need. Review collected by and hosted on G2.com.
Best and most straightforward payroll resource we have used, great to have dedicated reps you can reach out to. Review collected by and hosted on G2.com.
Each rep has thousands of clients and always seem pretty overwhelmed. It is difficult to get in touch with them most times. We do not blame them, it seems that ADP needs to hire more staff to spread out the clients and provide a better customer experience. Also, the HRBP cannot always provide a concrete answer that would benefit our company, because they are mostly advocating for the PEO. Reporting features are not intuitive and need a lot more work. Invoices need to download with all detail after you click expand. Review collected by and hosted on G2.com.
ADP Total Reps are always available to assist and solve unforseen problems that come up in business from time to time. Review collected by and hosted on G2.com.
Sometimes ADP Total Source notifies that a new feature is being rolled-out before it is actually available or properly beta-tested for roll-out. When this occurs, it is frustrating. Review collected by and hosted on G2.com.
Whether I have a question about payroll or unemployment, ADP Workforce is my go to solution. My major was Marketing and somehow I ended up in HR so it was very comforting knowing I had a resource like ADP Workforce that I could turn to anytime I am unsure about a task I am faced with. Review collected by and hosted on G2.com.
The only downside would be that you have to submit alot of your inquiries to a portal if an agent cannot resolve your issue on the spot. So if it is a time-sensitive manner, waiting in cue is never fun. Review collected by and hosted on G2.com.
Its an all in one platform that handles different sections of our HR needs. It serves as a HR manager but unfortunately it has failed us in the past few months. Review collected by and hosted on G2.com.
We have a difficult and tough time with ADP Tax department and our HR rep. due to which one of the state deparment has threatened to put a Tax Lien. This was due ADP not filing our taxes to one of our state and inspite of raising a ticket with them they have not taken action until now. The first ticket was open on November'2023 and it is still open. I have called multiple times and they are still looking into it. They are not giving us the exact reason for this failure and blaming other people within their department. At the moment our Account Rep. has promised to resolve this in a week. Prospective clients please be careful and keep pushing them to do the work they are suppose to do. Review collected by and hosted on G2.com.
There are several great aspects about ADP TS. One of my favorites is the seamless 401k integration with payroll. There is a 360 degree communication which makes managing the 401k so much easier. Another great feature is the COBRA Administration and termination support. It is great to have the HR and Payroll support as well. My current payroll team member, Palmira, is responsive and incredibly helpful. Lastly, the Performance Management feature is excellent! The integration and training for this feature were extensive and so helpful. We have used this feature already with many employees for one off reviews, 90 day reviews and promotional reviews. Review collected by and hosted on G2.com.
The integration was not as seamless as we were promised. Which is to be expected, but we had many issues on top of each other. There are several missing features with payroll that I would like to see improved. For instance, when an employee goes on leave the payroll system doesn't register it in payroll. I have had to manually deduct the days an employee is on leave instead of the system catching the leave in payroll. Review collected by and hosted on G2.com.
Customer service is top-notch! Very professional and friendly customer service is what really makes ADP stand out from the others. Review collected by and hosted on G2.com.
Finding old records is a bit complicated. Review collected by and hosted on G2.com.
