# ADP TotalSource Reviews **Vendor:** ADP **Category:** [PEO Providers](https://www.g2.com/categories/peo-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 333 ## About ADP TotalSource ADP TotalSource is a full-service professional employment organization (PEO) that provides dedicated, hands-on expert guidance along with user-friendly technology. This enables clients to focus on what matters most to them with peace of mind, knowing they can count on a trusted partner to get the people side of the business done right. Our extensive range of HR support includes payroll, compliance, benefits, workers' compensation, retirement planning, and more. We offer both day-to-day assistance and strategic guidance, all backed by ADP. ADP TotalSource offers various levels of HR expert guidance for small and medium-sized businesses, including: • One-on-one guidance, when you need it. With ADP TotalSource, businesses will reap the rewards of having a real-life, dedicated HR business partner (HRBP) guiding them through the full range of HR issues. They’ll know their HRBP by name and their ADP HRBP will know each client’s business, priorities, and how they operate. • HRBPs are experienced, credentialed HR professionals (PHR, SPHR, SHRM-CP, MRRM, CHRS) and their guidance is backed by ADP. • Help with day-to-day tasks like compliance questions, addressing turnover, or tricky employee situations. • Customized plan for a business’ HR goals and strategy. • Access to a specialized team of advisors: • Businesses can also count on a highly specialized team of advisors who will work alongside the HR Business Partner (HRBP), for payroll, payroll tax, workers’ compensation and worksite risk and safety, benefit administration and enrollment, and much more. • The level of support and expertise provided by TotalSource for any situation is truly world-class. ## ADP TotalSource Pros & Cons **What users like:** - Users appreciate the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. (71 reviews) - Users appreciate the **ease of use** of ADP TotalSource, enjoying convenient access to benefits, vacation, and paystubs. (67 reviews) - Users value the **dedicated HR support** and streamlined services of ADP TotalSource for comprehensive business management. (55 reviews) - Users value the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying tasks and saving time. (55 reviews) - Users find the **helpful support team** of ADP TotalSource invaluable for their HR needs and responsibilities. (52 reviews) - Users appreciate the **convenient integration** of benefits, payroll, and HRIS in ADP TotalSource, simplifying management and saving costs. (44 reviews) - Easy Payroll (31 reviews) - Payroll Ease (24 reviews) - Pricing (23 reviews) - Employee Management (18 reviews) **What users dislike:** - Users experience **poor customer support** , with slow response times and unresolved issues leading to serious complications. (38 reviews) - Users express concerns over the **high costs** associated with ADP TotalSource, emphasizing the need for better pricing transparency. (29 reviews) - Users report **payroll issues** such as error messages and difficulty converting non-paid employees to paid status. (25 reviews) - Users express concerns about the **high fees** of ADP TotalSource, which may limit options for budget-conscious businesses. (20 reviews) - Users face **navigation difficulties** with ADP TotalSource, finding the interface and report systems challenging to use. (20 reviews) - Ineffective Communication (17 reviews) - Long Wait Times (15 reviews) - Missing Features (12 reviews) - Poor Reporting (12 reviews) - Poor Support Services (12 reviews) ## ADP TotalSource Reviews ### 1. ADPreview **Rating:** 4.5/5.0 stars **Reviewed by:** Dima K. | HR and Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about ADP TotalSource?** Using ADP has significantly streamlined the way I manage HR tasks in my business. One of the biggest advantages has been the healthcare options offered through ADP. The plans are not only affordable but also flexible, giving my employees quality coverage while helping me save on overall healthcare costs. This has been a major benefit, especially as a small business trying to offer competitive benefits without breaking the bank. ADP’s HR support is another standout feature. Whenever I have questions about compliance, onboarding, or employee relations, I can rely on their expert support team for quick, accurate guidance. It’s like having an HR department without needing to hire one in-house. Most importantly, ADP saves me a significant amount of time. From payroll to employee onboarding and everything in between, the platform simplifies all the time-consuming tasks I used to dread. I can focus more on running and growing my business, knowing that the HR side is covered. Overall, ADP has made managing employees easier, more efficient, and more cost-effective. I’d recommend it to any business owner looking to simplify their HR and benefits management. **What do you dislike about ADP TotalSource?** there is no direct call to your ADP team members **What problems is ADP TotalSource solving and how is that benefiting you?** It helps me to properly and better to do my job **Official Response from Rebecca Jordan:** > Thanks, Dima! Your kind words about ADP streamlining the management of HR tasks mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 2. ADP TotalSource for the win! **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine R. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ADP TotalSource?** ADP is cost effective. We have compared multiple PEO's and switched even once or twice as our company needs changed. But we always come back to ADP because their benefit plan offerings are better and the overall cost is lower for better techonology. **What do you dislike about ADP TotalSource?** We could use a little quicker responses when we have an HR emergency that we need our HRBP to help with. **What problems is ADP TotalSource solving and how is that benefiting you?** One of the biggest problems we have had is being a drug free workplace and trying to deal with ever changing state and federal laws, especially here in the state of Colorado. Our HRBP always takes the time to go out and find the answers we need to help make a decision that is lawful and she always provides examples of others in the same situation. This has greatly benefited us. **Official Response from Pat Rovner:** > Jasmine, Thank you for your kind words about ADP TotalSource. We are truly grateful for your business and hope to contiue to meet your needs in the future. ### 3. ADP TotalSource Streamlines HR, Payroll, and Benefits in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Louis R. | Photographer/Blogger/Social Media Influencer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP TotalSource?** What I like best about ADP TotalSource is how it simplifies HR, payroll, and benefits into one streamlined platform, making it easy to manage everything in one place. It also provides reliable support and expertise that helps reduce administrative burden and keeps compliance on track. **What do you dislike about ADP TotalSource?** What I dislike about ADP TotalSource is that the platform can feel unintuitive at times, with certain features requiring extra steps to complete simple tasks. Additionally, customer support response times can occasionally be slow, especially when dealing with more complex issues. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource solves the challenge of managing HR, payroll, benefits, and compliance by centralizing everything into one platform and providing access to expert support. This benefits us by saving time, reducing administrative complexity, and helping ensure we stay compliant with ever-changing regulations. **Official Response from Rebecca Jordan:** > Hi Louis, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you are satisfied how HR, payroll and benefits are streamlined and easy to manage. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 4. Streamlined Processes, Efficient Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Christine L. | Human Resources Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ADP TotalSource?** I love ADP TotalSource for many reasons. One of the standout features is that they provide a liability attorney if there's ever litigation, which is incredibly reassuring. They also help with any cases of discrimination, your position statement, and more. Another huge benefit is that they helped me negotiate $20,000 in savings for my health benefits. I couldn't do my job without the recruitment side of ADP TotalSource. I really enjoy many aspects of ADP, and it makes my job easier. ADP TotalSource makes my job more efficient, which I really appreciate. I also like the ease of the open enrollment process for health benefits, which saves me lots of time. The applicant tracking system is very easy to use, and it automates the whole process. It keeps my requisitions and applicants organized and helps with efficiencies, even assisting with knockout questions. **What do you dislike about ADP TotalSource?** Probably the learning management system, but they are working on changing that. That's probably the only part of the system that's outsourced and the learning management piece is, like, a little clumsy and there's some hiccups with it. I guess that's why ADP is switching. So I know that they're aware of it. **What problems is ADP TotalSource solving and how is that benefiting you?** I love using ADP TotalSource because it provides liability attorneys for litigation, helps negotiate savings for health benefits, and makes my job more efficient. It automates applicant tracking, eases open enrollment, and saves me lots of time. **Official Response from Rebecca Jordan:** > Christine, Your review made our day! We’re so glad that you are enjoying the multitude of servcies provided. Thank you for your kind words, and we can’t wait to continue to partner for success. ### 5. Comprehensive Support Yet Complex Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about ADP TotalSource?** I like having access to a specific team of subject matter experts for any of our employee and administration needs. It's of great value to have experts that can help us when a situation arises with employee relations, discipline, safety, or policy guidelines. Transitioning from Trinet PEO to ADP TotalSource saved us on cost and offered more support. Also, even though our implementation was rushed, having an implementation team we could directly go to for help was beneficial. **What do you dislike about ADP TotalSource?** I sometimes struggle with finding information or reports on ADP because of the vast offerings of information. Making the reports easier to manage, possibly by paring down the offerings of reports, would be an improvement. The initial setup was a bit stressful because we were rushed and had some benefits not set up correctly, leading to needing to go back and fix some things, although having an implementation team to directly help was beneficial. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps us manage payroll, benefits, and employee time efficiently, while ensuring compliance and consistency. It also provides access to expert support, though finding information or reports can sometimes be challenging due to the vast offerings. **Official Response from Rebecca Jordan:** > Hi Catherine, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear having access to subject matter experts is of great value. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 6. It has been a significant technology upgrade. **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie Z. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about ADP TotalSource?** Having all the benefits, vacation, and paystubs all in one place is wonderful. Signing up for benefits was very easy to do. Asking off for vacation is easy to do, and seeing your paystub anywhere is a great option instead of having it on paper. **What do you dislike about ADP TotalSource?** It was difficult at times to get answers to some of our questions, and it still isn't that easy to find the reports that I need. **What problems is ADP TotalSource solving and how is that benefiting you?** Signing up for benefits online saves a lot of time instead of using paper. Asking off for vacation online is much easier as well, and easy to track. **Official Response from Pat Rovner:** > Jamie, Thank you for sharing your feedback of ADP TotalSource. Glad to hear that we're simplifying the benefits administration and other processes. I would encourage you to reach out to your HR Business Partne for help with finding the reports you need. ### 7. Streamlined Payroll and administration **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon M. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about ADP TotalSource?** It helps a lot with payroll processing, wage garnishments, and employee onboarding. It also makes it easier to manage and track tax filings, especially for companies that have employees across multiple organizations and states. Employee performance management and dashboards have also become easy to track. **What do you dislike about ADP TotalSource?** Customization of reports can be difficult, but with the help of your customer representative and support customization can be archived. **What problems is ADP TotalSource solving and how is that benefiting you?** Tax filings, helps with ensuring labor law requirements are met, wage garnishments and administration burden on most employee related issues is easy to track and manage. **Official Response from Rebecca Jordan:** > Thanks, Sharon! Your kind words about streamlining your payroll process mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 8. Great Payroll Processing but Poor Support **Rating:** 3.0/5.0 stars **Reviewed by:** Nyasha C. | HR and Payroll Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about ADP TotalSource?** I like that ADP TotalSource easily helps us process payroll seamlessly and gives us an eagle's eye view on our payroll processes. We are able to appropriately schedule our payroll processing in line with the payroll schedule in the system, creating in-house documentation to avoid late processing. **What do you dislike about ADP TotalSource?** Customer support is horrible; when working on a certain issue, they can change representatives before the problem is fixed. They should ensure that there is less turnover in their organization or ensure each rep creates notes to avoid redo. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps us process payroll, manage HR issues, administer benefits, report and analyze issues, and track time all in one place. It streamlines our payroll processing and gives us an eagle's eye view of payroll, ensuring seamless scheduling and avoiding late processing. **Official Response from Rebecca Jordan:** > Nyasha, We appreciate your positive review regarding payroll processing. The honest feedback motivates us to provide excellent service every day and is most helpful to our team. Thank you for recognizing our efforts, and we look forward to continued success together. ### 9. Peace of Mind for CA HR Decisions, but Prefer a US-Based Payroll Partner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ADP TotalSource?** I like that I can verify whether I’m making the right decision. Running a business in California is difficult, so being able to run decisions by my HRBP gives us a real sense of peace and relief throughout the decision-making process. She is always helpful and gives me great resources and guidance. **What do you dislike about ADP TotalSource?** I was just assigned an outsourced payroll partner. I previously worked with a payroll partner based in the US, but now my payroll contact is in India, and that change doesn’t make me happy. As I mentioned, running a business in CA is difficult, and having a payroll person in the US is important to me. I did let my HRBP know and she is going to address the issue for me. Also the wait times to get ahold of an appropriate person in payroll is annoying. The one place you want to talk to someone who can help you with your problem immediately is when you are dealing with payroll and that rarely happens. **What problems is ADP TotalSource solving and how is that benefiting you?** Being able to clarify things with my HRBP is invaluable. Running all hiring decisions, terminations, and any issues by her has been extremely beneficial and gives me confidence that I’m handling situations the right way. **Official Response from Rebecca Jordan:** > Thanks so much for your kind words about the value of ADPs HR Business Partner! This means so much to us. We are thrilled that we are meeting your expectations for running a business in California. Your honest feedback is extremely useful to our team so that we will have a successful & continued partnership. ### 10. User-Friendly Hub for Viewing Paychecks and Benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Claudia M. | Procurement and warehouse generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about ADP TotalSource?** I like how easy it is to view my paychecks and benefits all in one place. The interface is very user-friendly, and it makes finding what I need quick and straightforward. **What do you dislike about ADP TotalSource?** The health insurance we were offered wasn’t very fair for employees with families. In my case, I found out I was pregnant three weeks after I started my job. I was on a 90-day payroll period, and because I went to the doctor before I became eligible, my short-term disability was denied as a “pre-existing condition.” I didn’t find out it had been denied until three weeks postpartum. First, pregnancy isn’t a disease, and second, there wasn’t clear communication from their end about how this would be handled. **What problems is ADP TotalSource solving and how is that benefiting you?** We don’t use ADP TotalSource anymore. It just wasn’t a good fit for our growing company, and we had simply outgrown the service. **Official Response from Rebecca Jordan:** > Hi Claudia, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you again and great to hear of your company's growth! ### 11. ADP Totalsource is Homerun! **Rating:** 4.0/5.0 stars **Reviewed by:** Craig S. | Director Of Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ADP TotalSource?** The dashboard gives me everything I need to know at a glance. **What do you dislike about ADP TotalSource?** There are some gaps in what my company may not be providing, but overall i think it does a good job to give me what i need. I don't have anything in particular that i don't like. **What problems is ADP TotalSource solving and how is that benefiting you?** Gives me my paystubs and vacation days at a glance, and allows me to organize my paperwork easily. **Official Response from Rebecca Jordan:** > Thank you, Craig, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with us at and the dashboard is meeting your needs. We appreciate you sharing your story. ### 12. Streamlined Payroll and HR Administration, Compliance Support **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander M. | Payroll Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP TotalSource?** It helps us with payroll processing, garnishments and supports our HR administration, and we’re also planning to adopt the benefits management feature. **What do you dislike about ADP TotalSource?** It reduces the administrative workload, and most importantly, helps with compliance as it updates tax tables and files taxes on our behalf **What problems is ADP TotalSource solving and how is that benefiting you?** It helps with administrative support, HR disputes, and garnishment handling, and also legal compliance based on state requirements..... **Official Response from Rebecca Jordan:** > Thank you, Alexander, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with streamlining payroll and HR administration. Your honest feedback is invaluable, and we appreciate you sharing your story. ### 13. The Three Cs **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah P. | Officer Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about ADP TotalSource?** I appreciate the consistency of ADP Total Source, the support team is courteous and clear every time I have called requesting support for Human Resources, Payroll or reporting. The platform changed almost a year ago and I was concerned about the implementation and impact on our team but it has been a simple transistion and it has been easy to integrate. I am able to reach out to a live agent or use the online support and I love being able to track the status of my case. I use ADP TotalSource weekly and I have found it straightforward and easy to use for our new employees when onboarding them. I strongly recommend that users take advantage of all the resources, scheduling regular check ins with the support specialists. There are so many features to make it useful and efficient. **What do you dislike about ADP TotalSource?** I don't always know where to find what I am looking for when it comes to reporting, I am hopeful that the updated platform will resolve those issues. I know that if I do get stuck I am able to call the support team for access. **What problems is ADP TotalSource solving and how is that benefiting you?** We are a small boutique law firm, ADP Totalsource has been able to support with HR needs and Payroll processing and 401K benefits to insure we are compliant and consistent. ### 14. Great HR Support for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon H. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about ADP TotalSource?** The support system for all things HR and for small businesses. **What do you dislike about ADP TotalSource?** Can be hard to reach support at times. There can be a long wait and at times my team cannot wait. **What problems is ADP TotalSource solving and how is that benefiting you?** We are a small business and having someone take care of the little things and remind you of all the compliance dates is super helpful! **Official Response from Rebecca Jordan:** > Hi Shannon, We appreciate your review about ADPs HR support system and the honest feedback. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 15. ADP Total Source **Rating:** 4.0/5.0 stars **Reviewed by:** Rowie Z. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about ADP TotalSource?** One of the standout features of ADP TotalSource is its intuitive and user-friendly interface, which makes navigating the platform a breeze, even for new users. Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations. **What do you dislike about ADP TotalSource?** The primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team. This is likely because individual representatives are managing more clients than they should, leading to delays and frustration for users who need immediate assistance. Oh and the costs as well, it is getting pricey! **What problems is ADP TotalSource solving and how is that benefiting you?** The reporting tools are incredibly helpful, providing comprehensive data that allows businesses to track key metrics and trends effortlessly. These tools enable users to make informed decisions with confidence and ensure compliance with various regulations. The ability to generate detailed reports quickly and efficiently is a significant advantage for businesses of all sizes. ### 16. Convenient All-in-One HR Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ADP TotalSource?** I use ADP TotalSource for payroll, benefits, and workers' comp. I love how it puts everything we need in one space, making it easy to find answers to daily issues. The ease and convenience are fantastic, and most of all, our dedicated Business Partner is a wealth of information and support. I also appreciate the easy online access to accounts, allowing our employees to have everything at their fingertips. **What do you dislike about ADP TotalSource?** I do still need to keep a close eye on numbers for payroll to ensure accuracy and accuracy around fees. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource centralizes everything we need, making it easy to find solutions for daily issues. We love the ease and convenience, plus our dedicated Business Partner's support. Easy online access lets employees have essentials at their fingertips. **Official Response from Rebecca Jordan:** > We’re so grateful for the positive review and how ADP TotalSource centralizes everything! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. ### 17. Seamless Payroll with Room for Support Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Anna D. **Reviewed Date:** February 05, 2026 **What do you like best about ADP TotalSource?** I appreciate how efficient payroll is with ADP TotalSource. I always have a backup if I run into a problem processing, which gives me peace of mind. I also like the ease of use of the software. The transition to ADP TotalSource from our previous system was an upgrade for our business, as it flows better. The initial setup was pretty seamless. **What do you dislike about ADP TotalSource?** My payroll rep has been changed a few times and my current rep is not as quick to respond as the previous reps. I suggest she get back to us at least within an hour or two, not a full day. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource makes payroll very efficient, ensures I always have a backup when processing issues arise, and its software is easy to use. **Official Response from Rebecca Jordan:** > Hi Anna, Appreciate you sharing your experience with us! We’re delighted to hear how efficient payroll is with ADP Total Source and gives you peace of mind. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 18. Very easy to use, love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Strategic Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about ADP TotalSource?** I like ADP TotalSource because it takes the complexity out of HR, payroll, and compliance. As a PEO (Professional Employer Organization), it provides a full-service solution that lets me focus more on running the business and less on administrative burdens. Their platform is user-friendly and centralizes everything from employee onboarding and benefits to time tracking and performance management. **What do you dislike about ADP TotalSource?** What really stands out is the level of expert support — whether it’s staying compliant with ever-changing labor laws or finding the right benefits package, there's always someone knowledgeable to guide me. It also helps us stay competitive by offering Fortune 500-level benefits to our employees, which is a huge plus for retention and morale. **What problems is ADP TotalSource solving and how is that benefiting you?** All-in-One HR Solution ADP TotalSource simplifies HR by bringing everything under one roof — payroll, benefits, compliance, workers' comp, and more. Instead of juggling multiple vendors and platforms, I can manage all HR functions through a single, intuitive system. This centralization saves time and reduces the risk of errors. Expert Compliance Support Employment laws are constantly changing, and staying compliant is a major challenge. With ADP TotalSource, I get access to HR professionals and legal experts who proactively help keep my business in compliance with state and federal regulations. That kind of support gives me confidence and protects my business from costly mistakes. ### 19. So thrilled to have found this platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Josie D. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP TotalSource?** With TotalSource, an entire team is assigned to you for all of your HR needs. The implementation was a breeze! Anytime I need assistance with anything I am working on, all I have to do is contact a team member. I use TotalSource multiple times per day for my Human Resource responsibilities. **What do you dislike about ADP TotalSource?** We have used TotalSource for 1 year now. In that time, I haven't found anything that I would say I do not like. **What problems is ADP TotalSource solving and how is that benefiting you?** TotalSource has helped us with ACA and HR compliance. **Official Response from Rebecca Jordan:** > Hi Josie, We’re so grateful for your amazing review about TotalSource! It’s partners like you that motivate us to provide excellent service every day. Appreciate you for recognizing our efforts, and we look forward to continuing success together. ### 20. Great for Growing Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Laura F. | Head of People, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about ADP TotalSource?** Transitioning to ADP TotalSource has been one of the best decisions we’ve made to simplify and strengthen our HR operations. By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth. With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent. ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience. This year’s migration was my third time moving a company to ADP TotalSource, and each time the process has been consistently smooth and professional. Their expertise and support make the transition easy and stress-free, which is no small feat when dealing with complex HR systems. Each implementation has reinforced my confidence in their service. In short, ADP TotalSource delivers on its promise: freeing HR and leadership teams to concentrate on people and culture, not paperwork. It has truly been a joy to work with them, and I highly recommend ADP TotalSource to any organization looking to modernize HR and empower its people. Would you like me to adjust the tone (e.g., more formal for a corporate testimonial or more conversational for a review site) or keep it as is? **What do you dislike about ADP TotalSource?** It would be great if we could add Contractors and employees not on the payroll as other PEOs do. **What problems is ADP TotalSource solving and how is that benefiting you?** Beyond the time savings, ADP TotalSource has delivered significant financial benefits. By streamlining HR processes and handling tasks that would otherwise require hours of employee time, we’ve saved countless work hours—and therefore reduced payroll costs. Their expertise in insurance and tax management has also helped us lower premiums, cut certain taxes, and avoid filing fees and penalties. For a small company like ours, these efficiencies translate into meaningful cost savings, making ADP TotalSource not only a productivity booster but also a truly cost-effective HR solution. **Official Response from Christina Ridlon:** > Hi Laura! Thank you so much for taking the time to write this review of TotalSource. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come. We look forward to our partnership as your company continues to grow. ### 21. ADP Totalsource is the best, they are efficient and worth the money **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey T. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **Describe the project or task ADP TotalSource helped with:** COVID regulation updates and relief programs such as PPP application **What do you like best about ADP TotalSource?** They are the leader in this market for a reason. Always on top of things. During Covid times, with all the legislation from the Covid relief bills, their reporting made things so easy. Reports needed for applying for the PPP were built in time to apply. things such as Covid sick pay through the government they handled in full on their end, we paid the Covid sick, we had a $0 invoice and they handled getting reimbursed on their end, we didn't have to wait for that to be reimbursed, great reporting tools **What do you dislike about ADP TotalSource?** The rates tend to be higher than the competition, but as the saying goes, you get what you pay for and they are the best value **Recommendations to others considering ADP TotalSource:** Absolutely worth the cost. Leader in this market **What problems is ADP TotalSource solving and how is that benefiting you?** Nothing at current, but through all of COVID they were top notch on all regulation changes. They continue to be top notch on all compliance. No issues **Official Response from Pat Rovner:** > Tracey Thank you so much for the wonderful 5-star review. We really value your business and are happy we could provide you the support and guidance with the ever-changing COVID regulations and PPP application. ### 22. Best-in-Class Customer Service and a Great Team, but with a price **Rating:** 4.0/5.0 stars **Reviewed by:** Carrie A. | COO, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ADP TotalSource?** I personally like the team. The customer service is the best. **What do you dislike about ADP TotalSource?** The Tax department is slow in answering questions, really slow when its an error on the ADP side. The pricing is higher than other PEOs out there. The raise your rates with out reasons why. We had a 34% increase when our increases were in the single % before that. **What problems is ADP TotalSource solving and how is that benefiting you?** Having everything under one umbrella and doing all the backend items, like 401k, taxes and benefits. **Official Response from Rebecca Jordan:** > Hello Carrie, We appreciate your review which inspires us to deliver top-notch service and ADPs customer service is meeting expectations. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 23. Comprehensive HR Support, Needs UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Ken C. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ADP TotalSource?** I appreciate the compliance support and HR guidance from ADP TotalSource, they are very helpful. The platform helps us keep compliant and lightens the HR burden on our internal team. I find that tracking PTO works well. Having all these features in one platform saves a lot of time. **What do you dislike about ADP TotalSource?** The interface could feel more modern and easier to navigate. Making a cleaner user interface would work well. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps keep us compliant and reduces HR burden. Having HR guidance, compliance support, and PTO tracking on one platform saves time. **Official Response from Rebecca Jordan:** > Hi Ken, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoy the compliance support and HR guidance. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 24. Great resourse for employees and employers **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn K. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about ADP TotalSource?** I find their site mostly intuitive. I also really appreciate the volume of information available to me within the site. Each year we find more ways to utilize ADP totalsource and expand its usefulness to our company. **What do you dislike about ADP TotalSource?** Sometimes updating records for employees (reports to, grade level, etc) is not as easy as I think it should be. **What problems is ADP TotalSource solving and how is that benefiting you?** As issues arise I am able to reach out to my representative via cases or email to get prompt assistance and help working through any issues. They also provide a variety of categories within the site to help manage employees, benefits, resources in one place. Team is responsive when we have questions, concerns or need help knowing where to go. Our business partner is responsive, patient and helpful. ### 25. Full Payroll & Benefits Support, but Pricing and Customization Are Concerns **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about ADP TotalSource?** The platform is very easy to use, both on the employee and admin sides. **What do you dislike about ADP TotalSource?** For us, the price point continues to be a concern. If we ever leave ADP TotalSource, it would be for cost-saving reasons. Also, ADP TotalSource is sometimes less customizable than building your own HR platform from scratch. **What problems is ADP TotalSource solving and how is that benefiting you?** Due to our size and available resources, our organization is not able to have its own full HR outfit. ADP TotalSource allows us to feel supported with full payroll and HR benefits tools so that we feel fully supported. **Official Response from Rebecca Jordan:** > Thank you for taking the time to leave a positive review. We’re happy to hear that you are having an "ease of use" experience with ADP TotalSource. Your honest feedback is invaluable, and we appreciate you sharing your story... this is very helpful for our team. ### 26. Best PEO we have tried! **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine R. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about ADP TotalSource?** This service is far better than Insperity. We really appreciate having a dedicated HRBP who is always quick to respond to our questions. I also like that there is a specific representative for each category within the PEO, which makes things more organized. Our benefit renewal costs have consistently been much better than what we experienced with Insperity, and whenever we compare prices with other PEOs, ADP always comes out ahead. **What do you dislike about ADP TotalSource?** Sometimes we have felt our team has outgrown our HRBP and timeliness is a concern. However, ADP has switched our HRBP several times due to this. **What problems is ADP TotalSource solving and how is that benefiting you?** HR State mandated laws. As these continually change, ADP notifies us immediately always making us compliant. ### 27. A Supportive Team That’s There for You Throughout the Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about ADP TotalSource?** The team that is there for you throughout the process. My HRBP is amazing to work with and she makes herself available. **What do you dislike about ADP TotalSource?** At times, when you open up a case, it does take time for them to answer. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP is helping us out with payroll services, which has been beneficial for us. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with ADP! We’re delighted to hear that you have a supportive team and the HRBP is meeting expectations. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 28. Comprehensive, Easy-to-Integrate Solution Backed by Helpful Experts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about ADP TotalSource?** Comprehensive solutions that are easy to integrate. Experts are available to help ensure success. **What do you dislike about ADP TotalSource?** Some features have restricted access and require us to open a support ticket. In other solutions, we would likely be able to make the change ourselves or obtain the report data directly, without having to submit a support request. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource provides comprehensive HR solutions in a single platform, which saves us time. With its PEO services, our HR function is supported by ADP’s experts and extensive network. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with us! We’re delighted to hear that you are enjoying the easy integration. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 29. Efficient HR and Payroll, Needs Stable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about ADP TotalSource?** I like how ADP TotalSource is simple to use and that everything is in the same system, which simplifies having HR and payroll together. This integration saves us from repetitive steps and saves time, offering efficiency that we truly value. The initial setup was also very easy. **What do you dislike about ADP TotalSource?** Our payroll representative is often changed every few months. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource simplifies our HR and payroll by putting everything in one system, saving us from repetitive steps and time, and enhancing efficiency. **Official Response from Rebecca Jordan:** > We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 30. Strong Payroll, but Tax filings Need Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about ADP TotalSource?** Payroll and their overall business partner selections for my business **What do you dislike about ADP TotalSource?** Their overall helpfulness when it comes to matters of different tax areas as well as their lack of timeliness to file. **What problems is ADP TotalSource solving and how is that benefiting you?** help with nuance payroll issues. **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear ADP has a strong payroll. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 31. Okay Platform, But Customer Support Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about ADP TotalSource?** In general, the platform is easy to use. There are a few things that could be more readily apparent and easier to find but overall, it looks like and was easy for our employees to use. **What do you dislike about ADP TotalSource?** The customer support leaves much to be desired. Whenever I encounter an issue, I have to call their call center, and it feels like a coin toss whether I'll reach someone who actually understands the problem. There have been times when support agents have given me false information, probably because they didn't know the answer themselves. Even after a year since moving away from ADP, we're still facing a tax problem caused by an unpaid state tax. I submitted the necessary information, but despite sending more than five follow-up emails, I have yet to receive any response. **What problems is ADP TotalSource solving and how is that benefiting you?** We utilized APT Totalsource as our PEO, payroll, core HR, platform. ### 32. Streamlined Payroll with Flexible Features **Rating:** 4.5/5.0 stars **Reviewed by:** ann m. | HR Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about ADP TotalSource?** I really like the time and attendance feature and the ease of payroll with ADP TotalSource. It's flexible in handling project and charge codes, which is essential for manufacturing. The transition was good when we switched from our previous product, and overall, it's been a positive experience. **What do you dislike about ADP TotalSource?** I think the cost of medical could be more competitive. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource handles timekeeping and pay requirements in California, providing flexibility in project and charge codes needed in manufacturing. It simplifies time and attendance management and makes payroll processes easy. **Official Response from Pat Rovner:** > Ann, We would just like to thank you for taking the time to write this review of ADP TotalSource. Every bit of feedback like this is appreciated and lets us know that we're on the right track to meeting your expectations. ### 33. Easy Employee Self-Service Access to Personal Information **Rating:** 4.5/5.0 stars **Reviewed by:** Angela T. | VP of Finance and Risk Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ADP TotalSource?** Employees can access their own information **What do you dislike about ADP TotalSource?** The reporting is not great, improvements are needed. **What problems is ADP TotalSource solving and how is that benefiting you?** I do not have any business problems at the moment. **Official Response from Rebecca Jordan:** > Thank you, Angela, for taking the time to leave a positive review about employees' accessibility! We’re happy to hear that you are having a good experience with us and your honest feedback is invaluable. We appreciate your input about reporting. ### 34. Comprehensive HR Resources and Knowledgeable Partners, but Cost Is a Concern **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about ADP TotalSource?** The comprehensive resources and the knowledgeable partners who support HR. **What do you dislike about ADP TotalSource?** The cost: This is a pricey platform for businesses with fewer than 25 employees **What problems is ADP TotalSource solving and how is that benefiting you?** HR rules and regulations, and the updating of handbooks with the new law passages **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear ADP resources are knowledgeable & helpful to HR. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 35. Total Package & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sara K. | Service Department Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP TotalSource?** Because ADP is large and well established, TotalSource can offer services across all 50 states, manage complexity (multistate operations, different local laws), and support growth. Also, their tech+ reporting tools are solid: dashboards, analytics, employee self-service portals. These give visibility and control. **What do you dislike about ADP TotalSource?** Because there’s so much in the platform, setting up and learning to use everything can be overwhelming. But once we became more familiar with the platform, we love it! **What problems is ADP TotalSource solving and how is that benefiting you?** Giving the team solid benefits, an easy start, and responsive HR makes life easier. They feel supported, know what to expect with pay and benefits, and stick around longer. ### 36. I find it extremely confusing. **Rating:** 1.0/5.0 stars **Reviewed by:** Rafael D. | Product Designer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about ADP TotalSource?** I like the update a bit more, such as the way to clock in and see the amount that will be deposited into your account… All of that is very helpful. **What do you dislike about ADP TotalSource?** Besides being confusing, it’s also quite ugly — the background with a photo, having to adjust browser settings for certain things to work, the login… Well, if I go into detail, there would be too many points. **What problems is ADP TotalSource solving and how is that benefiting you?** Currently, it doesn’t help much with anything. Sure, it organizes our day-to-day a bit so we can clock in online, but I think that’s about it — just a small aid to help the company stay a little less disorganized. ### 37. TotalSource is a Total Solution! **Rating:** 3.5/5.0 stars **Reviewed by:** Teresa H. | Director of Business Operations & CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP TotalSource?** The payroll process has never been smoother! Onboarding is a breeze!! Benefits enrollment was seamless!!! **What do you dislike about ADP TotalSource?** Time and Attendance is a little tricky to navigate. We have not been able to get the Talent Suite up and running as of yet. **What problems is ADP TotalSource solving and how is that benefiting you?** We were looking for a one-stop shop for everything and ADP TotalSource is just that! ### 38. Started out good, got alittle rocky and now we are good. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa W. | Directors of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP TotalSource?** The professional help we receive any time we need it **What do you dislike about ADP TotalSource?** The projected time entered to be on paid current is complicated to learn. **What problems is ADP TotalSource solving and how is that benefiting you?** On boarding is new to us and I find it so helpful. We get updates and reminders that help me keep on track with certain things.. ### 39. ADP does what I need! **Rating:** 4.0/5.0 stars **Reviewed by:** Colin B. | Deputy Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about ADP TotalSource?** It keeps all our information in one secure place. **What do you dislike about ADP TotalSource?** Sometimes it can be difficult to navigate to partner orgs, like MyLearning. **What problems is ADP TotalSource solving and how is that benefiting you?** It's our central nervous system. It does everything we need to keep our HR admin on track. ### 40. Excellent Software with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Frances L. | Owner / CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** All of the benefits of being part of a PEO. **What do you dislike about ADP TotalSource?** There is nothing I dislike. All aspects are very good. **What problems is ADP TotalSource solving and how is that benefiting you?** Any HR issues they advise us on. They assist in setting up our benefits, etc. ### 41. Fantastic, completely transformed our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany I. | VP of Business Performance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ADP TotalSource?** They have been able to take our small company and allow us to have an enterprise level HR system & support team. they handle all nuances to payroll and tax laws as well as the expertise to help us navigate complicated HR issues that arise. I don't have to worry about missing new law, or figuring out how to implement it, they were absolutely critical for us navigating COVID and the local mandates & laws. I also have all of our employee data at my fingertips at any point and is very easy to use. **What do you dislike about ADP TotalSource?** Implemenation was difficult and rocky, but ADP jumped in to make it right. My only other complaint is that there are times that we need immediate responses about emergency HR employee issues that take a while to get a response. However this is something ADP does work on to ensure we are covered the best they can. **What problems is ADP TotalSource solving and how is that benefiting you?** Managing payroll, tax law, benefit renewals, benefit administration, wage garnishments, and navigating HR policies and employee issues has been extremely difficult on our own as a small business. With ADP I don't have to worry about any of these items because they have them handled. I still have to hire someone to process our payroll, but ADP makes it easy and ADP handles all of our legal compliance, and pays for penalties if they get something wrong, so I can rest assured we are doing things correctly. ### 42. Partnered with ADP TotalSource 10+ years **Rating:** 5.0/5.0 stars **Reviewed by:** Suz R. | Vice President, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ADP TotalSource?** ADPTS provides a comprehensive solution for us. The people I get to work with are top notch professionals who understand our business. **What do you dislike about ADP TotalSource?** ADPTS is not a cheap date. But the old adage rings true - you get what you pay for. They provide value for the cost of the services. **What problems is ADP TotalSource solving and how is that benefiting you?** Besides processing our payroll, handling benefits, 401K administration and Workers' Compensation, we use their systems for timekeeping, recruitment and performance management. Our HR Business Partner is in sync with our core values and understands the dynamics of our industry. We are in over 20 states and they help us navigate those legally required differences. ### 43. ADP Review **Rating:** 5.0/5.0 stars **Reviewed by:** Michele C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about ADP TotalSource?** The new system is great. Easier to use and the staff are more responsive. **What do you dislike about ADP TotalSource?** The response time from our HRBP is sometimes a little slow. Also we were not happy with the increase in the cost of our group health insurance plans. **What problems is ADP TotalSource solving and how is that benefiting you?** We receive benefits and HR assistance. We have used TS for employee issues, insurance issues, and payroll assistance. Also, UC claims, it is nice to have someone represent us in claims. We do however have some concerns with the response from ADP when a former employee has made a claim. Sometimes we are not notified in time to dispute the claim. ### 44. Great in person service, great system Good job Dana **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about ADP TotalSource?** Great in person service, great system Good job Dana **What do you dislike about ADP TotalSource?** Great in person service, great system Good job Dana **What problems is ADP TotalSource solving and how is that benefiting you?** Great in person service, great system Good job Dana ### 45. Thank you **Rating:** 5.0/5.0 stars **Reviewed by:** Leticia F. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about ADP TotalSource?** Everything I really like the service everything Is great **What do you dislike about ADP TotalSource?** Nothing I really like the service it is great **What problems is ADP TotalSource solving and how is that benefiting you?** Yeah i ise it for Payroll ### 46. Working with ADP is very much "hit-miss". They are however continuing to improve upon processes. **Rating:** 3.0/5.0 stars **Reviewed by:** David O. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ADP TotalSource?** Most everything is in one place. Initially overwhelming, one can start to settle in over a period of time. **What do you dislike about ADP TotalSource?** More and more, ADP expects professional, full-time players across the table from them. Not always easy to find what is needed when you venture into something new. Phone service is slow, and when your question crosses over functional groups, one can get lost in translation. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP provides a broad coverage of all things that we face from an HR, payroll and 401k perspective. Although sometimes difficult to find solutions and answers, it is much better than trying to fly solo. ### 47. ADP TotalSource Simplifies HR, but Payroll Can Be Manual **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about ADP TotalSource?** ADP TotalSource takes the complexity out of HR, payroll, and compliance. It provides a full-service solution and their platform is user-friendly and centralizes everything from employee onboarding and benefits to time tracking and performance management. **What do you dislike about ADP TotalSource?** Some items, like payroll, are more manual than the previous PEO we used. **What problems is ADP TotalSource solving and how is that benefiting you?** Keeping us compliant ### 48. Enterprise level payroll with lots of functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Robert P. | Financial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about ADP TotalSource?** As a legacy user, I like the ability to access payroll and W-2 records from prior employers when they all used ADP. When actively using the product, I liked their payroll breakouts and how the statements looked. It was easy to understand income, deductions, and taxes. **What do you dislike about ADP TotalSource?** The downsides of ADP are the cost. It is an enterprise level solution and best fits larger companies. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP solves payroll, compliance, and benefits administration. ### 49. Good tool some kinks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about ADP TotalSource?** I like the flow of information and the reporting. The benefits are great! **What do you dislike about ADP TotalSource?** Limited capabilities with access and some of the tools that would be helpful at the beginning of the hiring process are not accessible until the end. **What problems is ADP TotalSource solving and how is that benefiting you?** Benefits!!! Premiums decreased. One-stop-shop for HR and employees. **Official Response from Pat Rovner:** > Thanks for taking the time to post a review and sharing your experience with ADP TotalSource reporting. It's great that you've seen a a decrease in your benefits. ### 50. Great Resource! **Rating:** 4.0/5.0 stars **Reviewed by:** Sara B. | VP, Sales & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ADP TotalSource?** ADP TS has been a great resource for our company for many years. As a small team we utilized their HR and benefit services in order to provide quality benefits for our employees. **What do you dislike about ADP TotalSource?** While the service itself has been great, we have had some turnover in the assigned account managers that we have worked with. This has created a bit of disconnect and extra work as we had to continue to get the new associates up to speed on the specific services we require. **What problems is ADP TotalSource solving and how is that benefiting you?** Benefits premiums and plan options, payroll tax management. ## ADP TotalSource Discussions - [What other products do you have coming out in the future?](https://www.g2.com/discussions/what-other-products-do-you-have-coming-out-in-the-future) - 2 comments, 2 upvotes - [How can you lower our costs for benefits?](https://www.g2.com/discussions/32893-how-can-you-lower-our-costs-for-benefits) - 1 comment, 2 upvotes - [What is the difference between ADP and ADP TotalSource?](https://www.g2.com/discussions/what-is-the-difference-between-adp-and-adp-totalsource) - 2 comments, 1 upvote - [How does ADP TotalSource work?](https://www.g2.com/discussions/how-does-adp-totalsource-work) - 2 comments, 1 upvote - [What is ADP TotalSource used for?](https://www.g2.com/discussions/what-is-adp-totalsource-used-for) - 1 comment - [View ADP TotalSource pricing details and edition comparison](https://www.g2.com/products/adp-totalsource/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+07%3A29%3A17+-0500&secure%5Bsession_id%5D=654bafe8-33d5-4197-ae4a-1e63163ebeba&secure%5Btoken%5D=e9c9f7227320780d9331ef6fd2991341c25b4abdc0aaf8234d71025378f1c87a&format=llm_user) ## ADP TotalSource Integrations - [benefitsCONNECT](https://www.g2.com/products/benefitsconnect/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Recruit CRM & ATS](https://www.g2.com/products/recruit-crm-ats/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP TotalSource Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Compliance** - Compliance Support - Safety Program - Certified Assistance **Platform Basics** - Interoperability - Performance **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation **Agentic AI - Applicant Tracking Systems (ATS)** - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform** - Tools - Management - Access **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Platform Content** - Automation - File Sharing - Content Library **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description ## Top ADP TotalSource Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,157 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - 4.6/5.0 (1,119 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,658 reviews)