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too many moving parts
ADP TotalSource Review
284 ADP TotalSource Reviews
Overall Review Sentiment for ADP TotalSource
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It streamlines the payroll process and makes the job very easy and efficient. Processing payroll has been a breeze and we have had help for the last few weeks. I hope that after the next few weeks, we can begin to work independently.
***After having worked on this independently, we have issues with reports and failing to provide the information the way the owners would like to see it. It's hard to get in touch with someone at times. Review collected by and hosted on G2.com.
would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there. It is hard to specialize our reports for journal entries. Also had issues with benefits implementation
*** We get a lot of confustion when it comes to open enrollment. Employees are not getting confirmations about the choices they have made and keep getting notification to enroll even when they have dont so. Review collected by and hosted on G2.com.
COVID regulation updates and relief programs such as PPP application Review collected by and hosted on G2.com.
They are the leader in this market for a reason. Always on top of things. During Covid times, with all the legislation from the Covid relief bills, their reporting made things so easy. Reports needed for applying for the PPP were built in time to apply. things such as Covid sick pay through the government they handled in full on their end, we paid the Covid sick, we had a $0 invoice and they handled getting reimbursed on their end, we didn't have to wait for that to be reimbursed, great reporting tools Review collected by and hosted on G2.com.
Not having to file payroll taxes and prepare W2s with benefit management included. Review collected by and hosted on G2.com.
The quality of the services I receive varies greatly based on who is assigned to my accounts. Review collected by and hosted on G2.com.
I am able to reach Customer Service easly and my issues are usually resolved fairly quickly Review collected by and hosted on G2.com.
Cost breakdown of serivces provided is not always easily understood. Cost can sometimes be higher than I would prefer. Review collected by and hosted on G2.com.
Simple to use, representatives are extremely responsive and helpful. Review collected by and hosted on G2.com.
When submiting repetative reimburments on payroll the preferreed number needs to be entered as a negative. This cannot be set and has to mannually entered as such. Review collected by and hosted on G2.com.
I like knowing that payroll and benefits are taking care of the best way possible. Review collected by and hosted on G2.com.
I did not have a good experience with time management Review collected by and hosted on G2.com.
Having the full resources, support and infrastructure of a large organization as our most trusted business partner in all things HR related. Saves mgmt the time and heachache so we can focus on growing our business. Also enjoy all teh discounts that come with being part of TotalSource. Wonderful 1-800 help line if I can not reach our designated contacts. Review collected by and hosted on G2.com.
None that coms to mind, so far everything has been working brilliantly. Review collected by and hosted on G2.com.
variety of services all in one spot where no need to contact different companies Review collected by and hosted on G2.com.
support responding time, easy to create a case but it takes some times to get response Review collected by and hosted on G2.com.
ADP TotalSource allows me to maintain all of my personal employment needs (i.e., time off, retirement, pay and tax statement, etc.) all in one place. I use it weekly to manage the benefits offered to me by my employer. Review collected by and hosted on G2.com.
Since ADP TotalSource houses many functions in one place, it can sometimes be tricky to navigate and require many clicks to find what you need. Review collected by and hosted on G2.com.
