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ADP TotalSource Review
284 out of 285 Total Reviews for ADP TotalSource
Overall Review Sentiment for ADP TotalSource
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They have been able to take our small company and allow us to have an enterprise level HR system & support team. they handle all nuances to payroll and tax laws as well as the expertise to help us navigate complicated HR issues that arise. I don't have to worry about missing new law, or figuring out how to implement it, they were absolutely critical for us navigating COVID and the local mandates & laws. I also have all of our employee data at my fingertips at any point and is very easy to use. Review collected by and hosted on G2.com.
Implemenation was difficult and rocky, but ADP jumped in to make it right. My only other complaint is that there are times that we need immediate responses about emergency HR employee issues that take a while to get a response. However this is something ADP does work on to ensure we are covered the best they can. Review collected by and hosted on G2.com.
I appreciate the consistency of ADP Total Source, the support team is courteous and clear every time I have called requesting support for Human Resources, Payroll or reporting. The platform is easy to use and even with their system update coming up I feel confident and comfortable that I will have support available if needed. I use ADP TotalSource weekly and I have found it straightforward and easy to use for our new employees when onboarding them. Review collected by and hosted on G2.com.
I don't always know where to find what I am looking for when it comes to reporting, I am hopeful that the updated platform will resolve those issues. I know that if I do get stuck I am able to call the support team for access. Review collected by and hosted on G2.com.
I find their site mostly intuitive. I also really appreciate the volume of information available to me within the site. Review collected by and hosted on G2.com.
Sometimes updating records for employees (reports to, grade level, etc) is not as easy as I think it should be. Review collected by and hosted on G2.com.
We run our payroll through ADP Totalsource and love the fact that it's a smooth and reliable process.
We also cohire with ADP Totalsource and work with our the HR Business Partner to make sure all our processes are compliant. Through ADP, we are also able to participate in great health benefits plans. Review collected by and hosted on G2.com.
No real dislikes. We have a service line that allows us to communicate easily with all the team members. Review collected by and hosted on G2.com.
ADP provides a lot of resources (a lot of this has to do with their size and therefore their reach) and most of the representatives (across departments) are great. Review collected by and hosted on G2.com.
ADP is just too expensive and there is too much turnaround among their Payroll Reps (again, size). Review collected by and hosted on G2.com.
What I like most about ADP Total Source is the payroll department! They are all so attentive and supportive! Review collected by and hosted on G2.com.
Whay I like least about ADP Total Source is the cost. The coast is very high and should not be. I understand what I can benifit from it, but if a company doesnt utilize it all the time , its worthless. Review collected by and hosted on G2.com.
I like the fact that they create accounts for all the different states we deal in and make sure we are in compliance. This was one of the main reason we started working with them.
The software platform itself is very user friendly. It is easy to navigate between HR and Payroll functions. When you do have a problem Customer support has been great in responding and solving issues rapidly. Review collected by and hosted on G2.com.
Main item that I dislike is the percentage billing per employee for management fees. I prefer to have everythiing broken down. Review collected by and hosted on G2.com.
The new system is great. Easier to use and the staff are more responsive. Review collected by and hosted on G2.com.
As of now, I do not have a dislike. The new system is great. Review collected by and hosted on G2.com.
That I have a team behind me with HR, payroll, and other parts of running a business. I like that I can reach out to my representative and get help where needed. I know that my payroll is being taken care of on the back end, including taxes, workers comp, and benefits. I have a team for all of it. Review collected by and hosted on G2.com.
The learning curve of receiving a new representative is never an easy transition. I just have to remember that I need to express my expectation of what I need from the rep and then the relationship is solid. Review collected by and hosted on G2.com.
ADP is one stop solution to all our HR needs. Review collected by and hosted on G2.com.
Getting hold of the right person sometimes can be a challenge but with a designated account rep, not to much of an issue. Review collected by and hosted on G2.com.
