Addigy Reviews & Product Details - Page 2

Easy to use and great support! Addigy is one of the most powerful MSPs I've ever uesd. Review collected by and hosted on G2.com.

There's not much to say here. I do wish some of the custom installations scripts weren't so confusing. Review collected by and hosted on G2.com.

They definitely stay up to date on features Mac Admins need. They are very responsive with any support we ever need including answering questions on slack and more. Review collected by and hosted on G2.com.

Nothing much, the smallest issues like figuring out their policy interface has been much improved! Review collected by and hosted on G2.com.

This is the best thing since sliced bread for managing Apple devices! Review collected by and hosted on G2.com.

Sometimes it's difficult to find the answers I need, but that's mostly because I'm not really an IT person... Review collected by and hosted on G2.com.

We’ve used Addigy for 6 years. We were using JAMF before. We like that Addigy allows us to manage multiple clients from one login.

Addigy has matured enough that there are resources for almost any mainstream app or workflow. This means if you want to do something, odds are there are resources already posted. If there aren’t, support has been very helpful.

We also did ACE certification which helps keep up credentials for the Apple Consultant’s network. We’ve taken the course twice - certifications expire after 2 years - and have enjoyed the progress Addigy has made in their product each time.

Addigy has a few updates planned that will allow us to more easily manage our client's Macs. They've also streamlined their interface which helps. Review collected by and hosted on G2.com.

While support is great, the follow-up I’ve gotten from the trainers has been inconsistent. I've emailed on questions we went' over during the course and received no response. Review collected by and hosted on G2.com.

While geared toward MSP's it allowed my department within an enterprise environment to function as an MSP for our Apple products and help us scale a full fold into their product over several years keeping the process simple and consistent in experience. Review collected by and hosted on G2.com.

The GUI interface is clunky, and I hate how all the files just live in one space. I can't drill down and organize the files stored for deployment. It's been made better in the past year or so, but it's still horribly messy. Review collected by and hosted on G2.com.

Able to see the progress of the policies being deployed on a live basis. Review collected by and hosted on G2.com.

Bulk deployment of software that is not at a policy level. Review collected by and hosted on G2.com.

Product is fantastic and support is tremendous. Review collected by and hosted on G2.com.

Documentation could use some updating. New features aren't always documented well. Review collected by and hosted on G2.com.

Even though it is not really needed due to the number of solutions available it is great to have VNC access with Addigy's Live view wherever in the world the computer is and you don't need to get the user to enable screen recording to use this feature to assist them.

Sometimes though, they need assistance and they don't know it, thankfully you know with the monitoring alerts that are available and if you have not added or created an auto remedy script then you can use the Live Terminal feauture to SSH on to the Mac, again no matter where it is in the world and no need for prior setting up. You just connect. Review collected by and hosted on G2.com.

Do not have much to say, I have multiple times looked at other MDM solutions and even though they have some good features, no one gives you the whole package like Addigy. Review collected by and hosted on G2.com.

Addigy fills a hole in our current RMM that doesn't have alot of tools for MacOS. Macs are sometimes considered second-class in the MSP space which is why this tool is so important, it make Mac management easy. Review collected by and hosted on G2.com.

The web UI, while very clean, can be a little tricky to navigate at first but not an issue over time. They are always making updates so it keeps getting better and better all the time Review collected by and hosted on G2.com.

Addigy listens to customers and is customer focused in the setup and operation of their service. I use Addigy every day and they have all of the features and integrations that we need. Review collected by and hosted on G2.com.

Addigy doesn't have every featured that some of the bigger players have. Review collected by and hosted on G2.com.