Iru Reviews & Product Details

What I like most about Iru is the combination of its blueprinting functionality and overall ease of use. The platform is very intuitive, which makes managing Apple devices accessible even without a dedicated IT team.

The blueprinting feature allows us to standardize configurations, security settings, and applications across all devices with minimal effort. This not only improves consistency, but also saves us a significant amount of time in day-to-day management.

Onboarding new users is also very smooth. The enrollment process is straightforward, and users can simply log in with their Microsoft 365 credentials. Within an hour, devices are fully configured and ready to use, creating a seamless experience for both IT and end users.

Overall, Iru strikes a strong balance between usability, automation, and efficient onboarding for our Mac-only environment.

Coming from no prior solution, the investment initially feels significant. However, we strongly believe that a well-implemented MDM solution is essential nowadays, both from a security and operational perspective. Review collected by and hosted on G2.com.

The initial implementation requires some time and effort, especially if you have general IT affinity but not a deep technical background. Setting up integrations (such as with Microsoft Entra ID) and properly configuring blueprints can involve a fair amount of trial and error.

That said, it is definitely manageable. Iru provides solid documentation and tutorials, and their live chat support is very responsive and helpful when you run into issues.

One area for improvement would be offering more structured implementation support. For example, an optional paid onboarding or guided setup service could help organizations get up and running faster and with more confidence, especially those without a dedicated IT team. Review collected by and hosted on G2.com.

The new EDR Solution seems pretty robust, Assignment maps are really useful , being able to use IFTTT( if this then that) style arguments to assign apps , limitations and conditions for each endpoint.. Review collected by and hosted on G2.com.

You are still able to set up conflicting settings, for example, if you set up logging in with an IDP like Google Workspace, and also set up a local password replacement policy, you can get locked out of your user because its managed by Google,yet Iru thinks you need to change your password. When setting up IDP sync this setting should be turned off automatically instead of having and alert or disclaimer reminding you of the potential conflict. Review collected by and hosted on G2.com.

IRU has been a solid solution for managing Apple devices in our organization. The platform is intuitive, easy to deploy, and the automation features make device configuration and maintenance much more efficient.

The interface is clear and policies can be applied quickly, which saves a lot of time for IT teams. Documentation and resources are also helpful when setting up new configurations. Review collected by and hosted on G2.com.

That said, some advanced customization options could be a bit more flexible. Overall, it’s been a very positive experience and a good choice for organizations looking to simplify Apple device management. Review collected by and hosted on G2.com.

What I like best about Iru is the tracking feature. It gives clear, real-time visibility into activities and progress, which makes monitoring tasks and workflows much easier. Having everything tracked in one place reduced follow-ups, improved accountability, and helped me spot issues early. It noticeably improved efficiency and saved time compared to manual tracking methods. Review collected by and hosted on G2.com.

The tracking feature could be improved in terms of customization and performance. In some cases, it lacks flexible filters and advanced reporting options, which makes it harder to analyze data for specific time ranges or use cases. Occasional delays in updates also reduce real-time accuracy. Adding more configurable tracking views, faster refresh times, and exportable reports would significantly enhance the overall experience. Review collected by and hosted on G2.com.

The automation and AI-driven insights are absolute game-changers. Iru has successfully unified Apple, Windows, and Android management into a single, sleek interface. The "Auto Apps" library is particularly impressive—it handles patching and updates for over 200 applications autonomously, which has drastically reduced our IT ticket volume. The zero-touch deployment via Apple Business Manager works flawlessly every time. Review collected by and hosted on G2.com.

The transition from the Kandji branding to Iru was a bit sudden, and while the AI features are powerful, the learning curve for advanced "Assignment Maps" can be a bit steep for new admins. Additionally, the list view customization in the admin console could be more flexible to allow for better filtering of massive device fleets. Review collected by and hosted on G2.com.

The solution itself is very clean and clear. The functions are easy to understand and change ourselves. The support is generally really good and even the sales teams are clear and don't try to trick you into anything.

You can integrate your SSO solution so saving stress with user names and passwords, and the performance of the system is really good. We've never had an issue with platform performance.

The pricing is fair and for us, the increased compliance for our security standards is excellent. They have implemented an AI system for support and some other bits. It's good so far. Review collected by and hosted on G2.com.

The only downside I’ve found so far is the support around specific integration issues. For example, with Sophos Intercept X, there aren’t clear instructions for implementing Sophos in Iru. I understand the reasoning behind that, but it still doesn’t necessarily help us as a company. Review collected by and hosted on G2.com.

I really like how Iru changes a lot, adding a lot of applications with big categories available. It offers a very easy-to-use platform that's easy to configure, smart, and agile. The automated device enrollment works great right out of the box, making it amazing for IT and companies working with MacBooks. I also find it a very secure way to set up and remotely manage devices, allowing for easy removal or wiping if needed. Using Iru's API to pull and push data is very convenient, enhancing the integration capabilities. Review collected by and hosted on G2.com.

Like any other systems, they have issues with stuff, things that are missing. In the past, they lacked reports, but now it's much better. Today, the Windows side is not good enough, but I'm sure they will improve it. Review collected by and hosted on G2.com.

I like Iru's user interface because it's very straightforward, making the software easy to understand despite being quite powerful. It's great for coordinating with my ISV and outside IT consultant because they can access everything they need. I also appreciate that if there's ever an issue, I can log in to Iru and identify the specific computer or IP address causing the problem, which helps in coordinating with my IT service provider and cybersecurity consultant. Review collected by and hosted on G2.com.

It really only works well with Apple systems, like Macs and iPhones. We have one user with an Android phone, and it's cheaper for us to replace her phone with an iPhone than to do some VI solution. If you have a hybrid system, I don't think it works nearly as well. Also, we still have to use other products, like Okta, for identity management. It would be ideal if it could be one product. Review collected by and hosted on G2.com.

It truly shows. I spend less time in the portal than I did with our previous MDM solution. It took me about a week to understand the basic workflows, and then less than two weeks to have something fully implemented and ready for migration. Their migration automation was very easy to use, and it created a good end-user experience on our side. Review collected by and hosted on G2.com.

I wouldn’t say I dislike it, but I was hoping new features—such as the simplified PSSO—would be available, and that we could use Dynamic SCEP instead of Static or even the ability to select either or. Review collected by and hosted on G2.com.

What I liked best were a few key things. First, the setup was easy—we were able to get devices enrolled within minutes. I also really liked the Blueprint design and its conditional logic, which makes it straightforward to set up user self-service. The self-service portal is another highlight, since it’s nice not having to babysit every install request. Finally, the built-in App Library is exhaustive (for Mac). Customer support is also very responsive. If the AI agent can't provide an answer they'll connect to you a real human. Review collected by and hosted on G2.com.

There are a few shortcomings we’ve noticed. Windows support still has a long way to go, especially when you compare it to the features available on Mac. There also isn’t an easy way to run a one-off command or open a remote terminal. Finally, making one-off changes can feel cumbersome because of the blueprint and app library setup. Review collected by and hosted on G2.com.