Addigy Reviews & Product Details

Everything is in one all inclusive price. I don't need to spend hours researching different packages to understand what I need for our team. Makes deployment when you're a solo admin so much easier.

Onboarding session was also great and helped to get our setup in to shape.

Setting up with ABM was also super easy. Review collected by and hosted on G2.com.

UI can feel clunky and unresponsive at times. For example clicking save on a popup won't close the popup so you don't know if your input was recognised by the system. Definitely feels like the UI was designed by engineers rather than a UX expert. Review collected by and hosted on G2.com.

Automation and sync with Apple MDM. Deploying updates and apps from the backend, Live terminal to deploy MAC OS commands. Review collected by and hosted on G2.com.

Splashtop needs to be improved, the remote utility does not work every time.

Even with refreshing the splashtop service.

It has improved a little but still presents problems. Review collected by and hosted on G2.com.

Easy control and management built for Macintosh. Addigy is a multi-tenant Apple centric MDM tool with the most business-critical tasks at your fingertips. With plugins supporting Single Sign On, multiple factor authentication, Apple's native ARD, as well as 3rd party remote tools like Splashtop, and virus integrations like Malwarebytes you're one click from solving every day tasks. Take it a step further with compliance management and peace of mind that you'll support for new MacOSs versions from release day, or simply select to not even show new MacOS version to end users. We've used other tools built for Widnows that say they support Mac, such as K*s*a, and have been only met with frustration and disappointment. Lastly, as a company, Addigy regularly communicates the current technical hurdles and the plans to tackle them through its Tech Talks. Do yourself a favor if you support more than one customer of Macintosh clients and try Addigy today. Review collected by and hosted on G2.com.

Lack of options for other OSs. It is common to have a single Windows machine or Linux box running either as a Parallels instance or a standalone machine for testing purposes or accounting. Have used Malwarebytes EDR to have basic control, but wish I had some more. Review collected by and hosted on G2.com.

My favorite thing about Addigy is that effectively, if you can write a bash script, Addigy can handle scheduling and executing it. For that reason, I've been able to deeply customize how I manage the Macs within our organization. For example, they include a simple scheduling mechanism, but by combining that with one that I built myself using scripts, I can have multiple schedules on which updates of different kinds are pushed. While it can sometimes be a headache to sort out because it's custom code, I love that Addigy gives me the freedom to build pretty much anything I can imagine.

Other highlights:

Addigy includes (and this is a big one) a support screensharing solution with your subscription, allowing you to eliminate the need to buy a separate product for that purpose.

Addigy's support team has been very responsive in listening to feedback and adding new features in the over three years I've used the product.

I'm still learning their new Compliance feature, but it looks very promising for quick auditing. Review collected by and hosted on G2.com.

If you read my "what do I like best" response above, you'll see that I note that it's useful if you can write a bash script. I might go so far as to say "you really should know how to write a bash script if you use Addigy." Their off-the-shelf options available with only GUI tools are good for basic setups or beginners at Mac management, but to really leverage the power of the tool, I'd strongly suggest doing some custom scripting. For instance, most of the Addigy-managed software installers that you can use are built to be silent with minimal UI. Without doing at least some custom scripting (not difficult, but not included) you don't have the option to do things like notify a user that an app must be closed so that it can be upgraded. Not a huge deal, but it's worth knowing if you're considering starting to use Addigy.

While I stand by the above concern from the last time I wrote a review, Addigy has added some significant new features to help with this, giving you GUI options to check for running processes, check for Intel vs Apple processors, and some other items that make management easier for less script-savvy users. With that in mind, Addigy is starting from a better place on this topic than it once did, and has shown improvement, which is a great thing to see. Review collected by and hosted on G2.com.

Remote access tools;

Access to the Terminal and pushing pre-/staff created scripts;

Great library of pre-vetted software;

Ease of set up of ABM registered devices. Review collected by and hosted on G2.com.

We have had several billing issues - they have been resolved, it did take time.

Customer support - it, generally, takes two or three emails back and forth for the tech folks to understand the issue. They have a tendency NOT to read submissions and important information needs to be repeated.

You USED to be able to call and either talk to someone or receive a call back within a few hours. This is no longer the case.

Hard down situations turn into major issues for us and for our customers due to un-responsive/very slow responses, Review collected by and hosted on G2.com.

I love the multi-tenacy that they offer which allows us to be able to seamlessly manage multiple clients under the same piece of glass. I love the ability to be able to deploy software at ease or even custom software that our clients might have. The ability to chat with end users straight through the portal is great and the self service application is also a huge benefit to our clients. Review collected by and hosted on G2.com.

I haven't found an exact item to dislike about Addigy however, I think there might be some improvement in sharing of scripts between the community Review collected by and hosted on G2.com.

This product is Phenomenal! The fact that I can log into the app anywhere and support the users, but the fact that all the user has to is be connected to any network connection makes support so much easier. Review collected by and hosted on G2.com.

The only thing that I can think of that would be something that I am not a fan of, is the fact that if you push a software update or a rename, you need to stay on the machine for a little for the change to take place. Review collected by and hosted on G2.com.

Industry-leading features, ahead of or on par with the other tools I evaluated for MDM use in our org. Better value and usability than the closest rival that I also evaluated before landing on Addigy for our deployment. New features and improvements are being added regularly, and the support teams are always willing to assist and receptive to feedback. Regular update Webinar sessions for major OS releases and similar changes. Review collected by and hosted on G2.com.

It's not free, and they can't directly drive Apple to add more enterprise features Review collected by and hosted on G2.com.

Intuitive interface, new features are added regularly and the Addigy support team is among the best. It's an easy tool to learn and anything I need help on is available via well crafted support articles. Review collected by and hosted on G2.com.

Honestly, I can't think of any downsides to using Addigy. I would like the reporting tools to be improved to be on par with what you would expect and MSP Mac management tool to be. Review collected by and hosted on G2.com.