Accelo Reviews & Product Details - Page 4

The ability to connect different aspects of our business into one platform. Review collected by and hosted on G2.com.

Not being able to edit comments in a stream. Review collected by and hosted on G2.com.

I like there are multiple ways to do things like log time, create tasks, etc. Review collected by and hosted on G2.com.

I find the being able to do certain activities multiple ways and having the platform be so nuanced and intricate means consistently using it in the same way across all team members can be a challenge Review collected by and hosted on G2.com.

Accelo allows us to easily know the critical information about each project. Keeping a project on schedule and on budget is so much better now that we are using Accelo to do it. Review collected by and hosted on G2.com.

We are constantly having to monitor where hours are being placed by Accelo in retainer periods. If we leave a retainer period from a previous month open, Accelo will often assign entered hours to an old retainer period even though the dates dont match. Review collected by and hosted on G2.com.

Accelo is our source of truth company-wide for the status of all projects, tasks, tickets, campaigns, opportunities, etc. It's our master CRM and time tracker tool (time entries for client work, internal work, etc.) as well as time/bandwidth planning within teams. Our operations team has put a ton of effort to making Accelo our master tool for all project resources. We all have it open all day, every day. The timers, search functionality, associations, permissions, notifications -- all work great. Review collected by and hosted on G2.com.

We love Accelo for big picture, but the day-to-day tasks/work were still being tracked in spreadsheets until we recently migrated several teams to Jira. Some of the Accelo modules that promised day-to-day status/tracking and/or Gantt charts are a bit overpromised but not as usable in practice. Review collected by and hosted on G2.com.

Accelo is excellent because it has helped me motivate various accounting control activities; as invoices show the relative importance of a brand's revenue or expenses, the interface has been beneficial in allowing us to see a lot of numbers. Our company's data can now be accessed from a centralized location. This means that all team members have access to our centralized database. Review collected by and hosted on G2.com.

This would be an immediate service improvement since Accelo is an expensive platform, especially for new companies. Review collected by and hosted on G2.com.

It's helpful for keeping track of time and there are multiple ways to do so. You can log it manually or you can use a timer. Review collected by and hosted on G2.com.

I am not a fan of the task area's interface. I feel like it's hard on the eyes and you cannot insert hyperlinks like in Asana. Review collected by and hosted on G2.com.

The software is easy to use, user friendly and we got all we need Review collected by and hosted on G2.com.

the only thing is the "schedule" we are unable to modify a schedule, we have to delete it and redo it Review collected by and hosted on G2.com.

Honestly the only thing I can say I like is what the software presents itself to be. It seems like a "one-stop solution" for all needs of a professional services or consulting firm. This would be potentially very useful! Review collected by and hosted on G2.com.

Quality of the software. Shockingly terrible customer service. Manipulative and predatory sales tactics.

This software was built a long time ago and has not been modernized to the extent it should have. Many modern User Experience functions are not included. It feels like early 2000's software that has had a UI facelift. The look is more modern, but the function is not.

The user guides are not up to date and are not extensive. Finding out how this thing works is a tough slog.

Help desk resources made some comments to us along the lines of "yes we know you've been sending us tickets very regularly". Seems they have a joke with each other about how our company reaches out to for help too often. Shouldn't this be a sign that they should improve the customers experience rather than laughing about how often they have problems? If you want to talk to someone who "almost" understands how the software works you must pay $300/hr.

There are bugs that will make you wonder how this company is still in business.

We've been using the software for 6 months and we've identified at least 4 bugs that they agree are not intended function. 4 in six months?! These are not small bugs either:

1. Template "overdue invoice" reminder sends a belligerent email to your customer without your consent. "We will prioritize this bug with the needs of other customers".

2. The customer portal has data labeled incorrectly for your customers so your customers are unclear on how they are getting charged. Was told they would "prioritize this with other needs" even though the fix is just changing a few text fields.

3. When consultants input time they are given access to your list of contacts within the customer even though user permissions are set not to allow this. Gives your consultants and potential third party partners a complete list of your sales contacts within a customer. It took 4 meetings with Accelo for them to understand why this was a bad thing. Then finally admitted it was a bug and given the "we will prioritize this" line.

4. Contractor license does now allow for valuable company reporting. We have about 20 contractor licences that we were sold. Then after implementation we find out none of their data flows into company reporting. Can't see them in profitability for the company etc. Why would anyone ever want a license where the financial data produced by that user does not flow into company reporting? Customer service manager told me "yes, well you have to understand that we want you to pay for the full license". Well, we were sold these other licenses and never told that the data would not flow into reporting until after implementation. Then we met with a senior implementation person that said no that's not intended function. He said he would get back to us with a fix, we never heard back. Still can't see profitability across the whole company.

It's like being sold QuickBooks, then after you go through implementation you are told told "sorry the license you bought won't allow you to make a Balance Sheet you should buy the higher license that is 4x the cost of the one you bought"

Bugs in software is understandable; it happens. Good software is hard to make and few do it at a high level. However, there is no excuse for bad customer service and predatory sales tactics.

We evaluate software for a living. Accelo fails miserably in ease of use, function, price, customer service. It's bad. Really bad. Stay away if you value your sanity and hard earned cash. Review collected by and hosted on G2.com.

This platform has an exemplary user interface. I also like that I can organize and manage all the projects I run in one place. This has made work very easy as all the information I need is available from the same platform. Now I don't have to use multiple platforms just to run projects. Review collected by and hosted on G2.com.

One of the most significant downsides of Accelo is customization. Different organizations have different needs and so projects. Sometimes we would like to customize the feature to fit the projects we are running, but this is limited when using the platform. Review collected by and hosted on G2.com.

The Client Portal and the ease of editing reports. I find the layout well designed. I like that it's easy to create templates and run most of my business using the platform. Review collected by and hosted on G2.com.

I wish there were more tiled windows and required less opening new tabs. I'm hoping in the next release, you can adjust the column width on the Project Overview window. Review collected by and hosted on G2.com.