Accelo Pricing Overview

We were able to consolidate and unify: contact management, sales pipeline, project setup and timesheeting, payments and ticketing in to a single, integrated experience. Removing the various stand-alone solutions we used, both paid services and custom-development.

The implementation, setup and configuration and onboarding was excellent, and the adoption specialists in Accelo team in region really knew their way around typical customer scenarios and how to apply with the different modules. We knew alot of what we did was not unique, and in places not very efficient and the skillful way they guided us through the implementation really showed an understanding of both the platform, typical customer needs and implementation patterns, and when we had really unique requirements - how to address them.

It integrates into our core productivity suite on 365 for linking to calendar, communications and there's a mobile app which is essential for mobile professionsal services consultants. This enables us to track timesheets, job management, and lead to sale to project conversion at the point of where we work - and not constantly changing between platforms. Because we have our project delivery and ticketing in the platform, we all use various modules in the suite every day.

Where we've had issues with functionality, or in one case problems from post v4 enhancement releases changing how functionality works, the support team have been great. They always within SLA, really understand the product, and when we end-up with product team behind support the hand-off is seamless. Again the process is really well managed. Most things were readily resolved, the odd one which couldnt be has, in 1 case, resulted in our contributing to the development backlog and roadmap investment. Review collected by and hosted on G2.com.

There are some annoyances, and most are minor so far. Mostly little things like:

1. Creating appointment for Microsoft Teams meeting doesnt get automatically captured by Accelo events in time-tracking, like creating a standard meeting or appointment in Outlook calendar - even though both create the same underlying booking;

2. updates to the mobile app made 1 key activities with time-management more difficult when the feature was moved, and functionaly was reduced over previous release. Unfortunately mobile app was a primary purchasing feature for one of the Director(s), so this didn't go down well.

3. the contact management UX updates with v4 release removed multi-column filtering, or using alternative columns, besides contact's name, to sort.

4. the fact you can't add multiple task-owners in project, means time-tracking becomes a bit skewed Review collected by and hosted on G2.com.

Accelo has lots of features. more than are needed Review collected by and hosted on G2.com.

There are multiple ways of doing things that are confusing for teams, you have to go through way to many steps to complete a simple task. Their training for my team only covered the very basics and when requesting training multiple times I recieved little support or costs of over $5000 for things we should have been trained in from the beginning. When trying to get assistance because we were unhappy with their product and service they just kept trying to sign us onto longer contract commitments rather than helping us out. we used Accelo since 2020 until November 2024 and we should have dropped it after 3 months of trying it out. big mistake. A warning to others - They are very good on the sell and upsell but once signed up , the service level drops and it feels like a money grab. There are plenty of other systems out there that are less cumbersome , better value and offer better service. Review collected by and hosted on G2.com.