BigTime Reviews & Product Details

We like how BigTime is better formatted for project management and integrates well with our QuickBooks platform. It has helped us automate processes that we used to do completely manually, spending countless hours. Now with BigTime, its done in minutes! Truly a huge time saver and will help all business scale up and grow without the dreaded bottlenecks. Review collected by and hosted on G2.com.

The only downside we had was in transitioning all of our data into BigTime. Not that it was BigTime's fault but rather the downside to any large scale transition. Since BigTime is geared for better project insight and metric tracking there are many project level features that need to be properly mapped which was also just time consuming. However, once the initial setup was complete, the work has been a breeze to get through. Review collected by and hosted on G2.com.

Easy to use. But not sure if its worth it. Mobile app works occasionally. Review collected by and hosted on G2.com.

Where to start? Pricing is high for business under 5 employees. Even though its advertised as so much a month you get charged more. The training progress is on your own. Customer service is poor at best. Unable to speak to a human. Issues will billing, invoicing takes weeks to get fixed. Terrible customer service. It takes days to weeks to get a question answered. If you need a responce within a week search elsewhere...... Review collected by and hosted on G2.com.

We just implemented Big Time, which took a few months because of integrations with other software, importing of data from really old CCH project management software and designing some pretty specific reports. The implementation team was wonderful and easy to work with. The software is easy to work with. Billing and project tracking is wonderful. Built in AI reporting is amazing. Their customer support ChatBot works great as well. We use this every day, all day long. Review collected by and hosted on G2.com.

I would like more invoice customizations that I can make on the user-end, as opposed to having them code on the back end. But with the multitude of invoice styles, templates and types, it was pretty simple to get what we wanted. Review collected by and hosted on G2.com.

BigTime offers some of the best one product package project management and time tracking features that do not require use of multiple tools. It’s worked very well for us as a way of tracking work hours as well as managing ongoing client invoicing. With the reporting capabilities, we also know how projects are moving along. Integration of our accounting system into our financial management made it easy and less time consuming. Review collected by and hosted on G2.com.

BigTime’s user interface may be a bit overwhelming to use at first, but this is really one side of the stick. It’s got a lot to offer, but at times it can be confusing to navigate through them. Also, the integration helped, but it took more time that we expected when first setting it up. These problems can slow the productivity of your users in the beginning and make the onboarding process for new users more difficult. Review collected by and hosted on G2.com.

One more thing I like about BigTime is the easy way they unify several processes into a single platform. There is everything neatly accounted for, dividing the tracking of billable hours or managing client projects. Collaborating is a lot easier because everybody has access to the same information. One of the things I love is that all project data including, time entries and billing, are available in one place where you can never over look a project. Review collected by and hosted on G2.com.

The biggest con that I’ve run across with BigTime is the more rigid or inflexible task management system. The software does an amazing job of organizing time tracking and invoicing but I feel the task management can be a bit rigid at time. The system may not be as flexible as I would like when I have to break a project down into step by step or add specific sub tasks. It can get a little bit complex doing workflows. Review collected by and hosted on G2.com.

Ease of Invoicing

Before transitioning to Bigtime, our team was bogged down by a tedious manual invoicing process. The switch to Bigtime has been nothing short of revolutionary. The platform's intuitive interface and automated features have streamlined our invoicing workflow, saving us countless hours each month.

The Power of WIP

One of Bigtime's standout features is its Work in Progress (WIP) tracker. This tool has been invaluable in ensuring that we capture every billable item and identify any potential issues before they become a problem. The visibility provided by WIP has significantly reduced the risk of missed revenue or billing errors.

Seamless Integration with QuickBooks

Our accounting team manages our books in QuickBooks Online, and the integration with Bigtime has been a game-changer. Invoices created and sent from Bigtime are automatically synced with QuickBooks, eliminating the need for duplicate data entry. This not only saves time but also minimizes the risk of human error.

A Commitment to Customer Success

The Bigtime team has been incredibly responsive to our feedback and suggestions. They consistently demonstrate a commitment to improving their product and addressing the needs of their customers. We've been impressed by their ability to turn customer ideas into tangible solutions.

Conclusion

Overall, our experience with Bigtime has been overwhelmingly positive. The platform's ease of use, powerful features, and seamless integration with QuickBooks have made a significant impact on our invoicing and accounting processes. While there are a few areas for improvement, we believe that Bigtime is a valuable tool for any business looking to streamline their operations and enhance their bottom line. Review collected by and hosted on G2.com.

A Few Minor Hiccups

While Bigtime has been a fantastic addition to our workflow, there are still a few areas where manual intervention is required. In some cases, duplicate data entry is necessary to ensure accuracy. However, the overall time savings and reduction in errors far outweigh these minor inconveniences. Review collected by and hosted on G2.com.

We like the new fresh look of BigTime compared to our previous platform. It is user friendly. We were able to create our own templates for invoicing and reports which is very helpful for us. The transition process went step by step and was smooth. They offer all different forms of support for when going LIVE. We look forward to uisng the platform in full as we move forward. Review collected by and hosted on G2.com.

We haven't been using it long enough to know what I dislike. Things are going well so far. Review collected by and hosted on G2.com.

My favorite thing about BigTime is it creates a smooth sail for our billings and helps us stay balanced in profitability on projects. Everything is detailed, from time tracking tools so no billable hours are missed to the software’s budgeting feature which helps us to avoid spending budgets. Our timesheets never miss since we use automated reminders along with everyone being accountable, which has improved our invoicing accuracy and revenue tracking. Review collected by and hosted on G2.com.

The notification system of BigTime is not really quite efficient as it sends a lot of notifications that could be ignorable most of the time. This have created a sense of fatigue among the team members with notification where sometimes they fail to respond to alert due to high numbers. Also, it is desirable to have more detailed settings playing with notifications so that only the most important ones are in the highlight. Review collected by and hosted on G2.com.

It is very easy to eliminate mistakes when billing with the help of BigTime’s time tracking and project management features. When integrated with QuickBooks, modes of operation are interlinked so that the team no longer needs to manually update financial records. Customized reports provide value since they allow the details of the project health and profitability to be reviewed as decisions concerning changes that can help to direct the project in the right path can be made within the shortest time. Review collected by and hosted on G2.com.

BigTime may be a bit confusing to use initially, since certain things are hidden and only usable after configuring. Even more, the mobile app is quite basic compared to the full fledged desktop version, which might be quite an issue for the team members who need to check a project status or log time from a mobile device. Sometimes it hampers our working to some extent or they are not up to the mark especially if there are any urgent inputs from the field are expected. Review collected by and hosted on G2.com.

BigTime provides us with a great platofrm in which to input billable and non-billable time; it also simplifies the accounting portion of operations significantly from our previous system; it provides great reporting & analystics to our PM's. Review collected by and hosted on G2.com.

When first starting with the platform, there is a learning curve with the coding. Review collected by and hosted on G2.com.