BigTime Reviews & Product Details

The information I need is there and it is relatively easy to search for. Entering time is simple, and the reports are easily customizable, so I can pull the view I actually need Review collected by and hosted on G2.com.

There are a lot of reports I do not have access to, so I have to remember which ones I can actually use, and half the time I end up looking through several that I cannot open. A filter that shows only the reports available to me would make a real difference. The search in reports could also be better. You can find the information, but it takes more effort than it should. I would also like to be able to compile numbers straight from a report. If I am looking at the hours one of my CMs billed on a project, there is no option to add them up. Review collected by and hosted on G2.com.

Overall, the platform is easy to use, cleanly set up, and not too complicated to learn or navigate. Live Chat (not AVA) has been especially helpful, responsive with minimal to no wait, and useful for insight, direction, and resolution on most issues. Client and project setup is fast and easy using custom templates built for our job types. The user-right flexibility also lets me keep things simple and minimal for staff who do not need to see all the financial information, so they can focus on tasks and hours while I stay in control of what they can access. Review collected by and hosted on G2.com.

No specific dislikes to share right now. The experience has been smooth overall. Review collected by and hosted on G2.com.

Invoicing is really easy, and keeping track of payments versus invoices is just as simple. Setting up time tracking for staff and getting approvals in place has been straightforward, and it’s a great feeling to know when I’ll get paid. Review collected by and hosted on G2.com.

I can’t re-send or pull up invoices from my mobile device, so creating even a simple invoice on the go still means I have to be on a desktop. I’d also like to see either a character minimum or a complete-sentence requirement for staff comments, because they don’t always give our clients enough detail about what was done for a specific task. Review collected by and hosted on G2.com.

BigTime is a simple tool for time entries. I don’t integrate it with other tools for my work; I use it as a standalone solution, so the Slack or other software connections aren’t really useful for me. The straightforward design makes it quick to operate, and it has been consistent and reliable—we’ve never run into access problems or errors. The pricing is competitive, and it’s easy to train new hires on BigTime.

That said, AI isn’t incorporated in a way that would be useful. It could help make time and expense entries faster and more efficient, but unfortunately those features aren’t available yet. Review collected by and hosted on G2.com.

Where do I even start? I honestly think the dashboard is useless. No one on our team even looks at it, which tells me it doesn’t work the way the developers intended. The design is completely outdated. I do respect the simplicity and the loading speed, but the website looks like it belongs in the 80s–90s and it’s not attractive to customers. I understand that functionality is more important, but the design could still be improved.

Expense entries also aren’t as smooth as they could be. Uploading receipts isn’t efficient, and I can’t tell whether my upload was successful before I submit everything. The notes section could also use AI to help refine what I write. After I upload a receipt, I expect BigTime to start filling in the blanks and preparing the report for me. Review collected by and hosted on G2.com.

I like that BigTime is accessible from anywhere, so I can record my time wherever I happen to be working. The reports are the part I rely on most. They let me reconcile the hours I've recorded, which means I'm not going back to make corrections at the end of the month. It's also a direct way to report my activities to management and accounting, so everyone is working from the same information. Review collected by and hosted on G2.com.

Nothing really stands out as a drawback for me. I mainly use BigTime to record my time and pull reports, and in that part of the product I haven't run into anything that slows me down. Review collected by and hosted on G2.com.

I really like the new interface, especially with the icons on the left-hand side. It feels very user-friendly and easy to navigate. I also love how simple it is to switch from one company to another. On top of that, having a dedicated person available to help with any troubleshooting has been a big plus. Review collected by and hosted on G2.com.

Employees often have a hard time figuring out how to filter a report using the filter icon. I’m used to it because I use it day to day, but for them the icon isn’t obvious right away. They can get to the report and select the date range, but then they get stumped on what to do next. I also find that creating custom reports on my own can be a bit tedious and confusing, especially when I’m trying to set things up without extra guidance. Review collected by and hosted on G2.com.

What stands out most for me is how quickly I understood the platform. I did not need any training to get going. The reports are simple and give me exactly the numbers I care about, without extra noise. I also like having a choice in how I log time: some days I type my hours in manually, other days I just run the tracker. That flexibility fits the way my work actually looks. Review collected by and hosted on G2.com.

Time entry could be a little more flexible. Being limited to increments of a quarter of an hour makes tracking several tasks in one day slower, since each one needs its own line. Being able to group those entries would make longer days quicker to fill in. Review collected by and hosted on G2.com.

I like the Track Time window and the “Delete All” button that was added. That has been extremely helpful! Review collected by and hosted on G2.com.

I wish I didn’t have to open the timer to add the client and work code. I also don’t understand why the timer shows the hundredths place if the value is always zero. If it’s possible, I would also like to be able to see the timers I currently have running on my computer (online) in the app. I typically use my computer (online version) to track my time, but occasionally I forget to clock out. When that happens, I’ll go to the app (on my phone) to offload my timers, but the timers from my computer don’t show up. I have to log in to the website instead to add them to my timesheet. It’s not a huge issue, just something I would really appreciate having in the app. Review collected by and hosted on G2.com.

I like how easy it is to track time by project, client, and task so billable hours don't get overlooked. Being able to

enter time from either my phone or desktop is really convenient, especially when I'm away from my desk. The

automatic reminders are also helpful because they keep me from forgetting to submit my timesheet. Once I

became familiar with the system, I found the interface easy to use and navigate. Review collected by and hosted on G2.com.

One improvement I'd like to see is more flexibility in how projects are sorted. Having the option to organize them automatically by project number, project name, or client name would make finding the right project even quicker. Review collected by and hosted on G2.com.

I appreciate BigTime's flexibility and how it allows me to stop and start tasks easily. I like that it sums up my time separately each day; which is great for keeping things organized. I also find the reporting feature really helpful, as it gives me an overall view of what I've done for the month. Which allows me to go back and review my work for particular clients. The setup process was straightforward and easy; which made getting started with BigTime an effortless experience. Review collected by and hosted on G2.com.

Sometimes the stopping and starting of timers isn't smooth and I've noticed the timer can unintentionally turn back on after I've paused it. I suspect it might be a mouse movement triggering it, but I'm not entirely sure. It would be helpful if the timer pause was more secure to ensure it stays paused when I need it to. Review collected by and hosted on G2.com.