Avis et détails du produit de Userpilot

La capacité de personnaliser notre expérience d'intégration des utilisateurs, que ce soit pour des visites virtuelles ou pour mettre en avant de nouvelles fonctionnalités. Les fonctionnalités de bannière ont également été très utiles. En tant que non-développeur, j'aime aussi vraiment que l'outil soit sans code et facile à utiliser et à mettre en œuvre par n'importe qui dans l'équipe. Avis collecté par et hébergé sur G2.com.

J'aimerais que l'application fournisse plus d'analyses exploitables et d'informations sur les moyens d'améliorer la plateforme. Avis collecté par et hébergé sur G2.com.

As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.

Another plus is the responsive support team, which provides quick answers via chat whenever assistance is needed, ensuring minimal downtime and smooth operations. Additionally, the support and availability of Sarah, our CSM, has been extremely helpful in guiding us to create the flows we needed in the best possible way. Avis collecté par et hébergé sur G2.com.

While Userpilot offers robust features, there is room for improvement in customization options for flows, resource center, surveys etc. The analytics dashboard, though functional, could benefit from enhanced clarity and more advanced capabilities to provide deeper insights into user behavior.

Occasional bugs in the survey module have been observed, and the inability to preview the resource center based on specific settings poses challenges in ensuring optimal user experiences.

Furthermore, when modifying published content, the "update changes" feature lacks detailed information on what alterations are being made, limiting our control over content updates. Avis collecté par et hébergé sur G2.com.

It’s been really useful for rolling out new feature announcements and driving adoption without relying on engineering. The no-code builder makes it easy to create in-app messages, and the segmentation tools help target the right users at the right time. Also, the analytics give a good sense of what’s working so we can optimize engagement. Avis collecté par et hébergé sur G2.com.

Customization is a bit limited unless you’re okay with custom CSS. Would love more flexibility in branding to keep everything consistent. Also, the integrations could go deeper—better connections with analytics platforms like Amplitude or Heap would make a big difference. Pricing can also get steep as you scale. Avis collecté par et hébergé sur G2.com.

Le suivi sans code facile à vivre est un tel changement pour nous par rapport aux programmes que nous avons utilisés auparavant. De plus, avec le plug-in Chrome, nous pouvons configurer le suivi en quelques minutes et continuer à nous occuper d'autres tâches, puis revenir plus tard au suivi et commencer à travailler avec ce résultat.

Je recommande vivement cela et leur "série" de webinaires est une bonne expérience d'apprentissage supplémentaire.

En ce qui concerne le support, je ne peux parler que d'une expérience avec un bug, et cela a été géré rapidement et facilement. Avis collecté par et hébergé sur G2.com.

Pourrait souhaiter un peu plus de "lecture rapide" codée par couleur des clients et de leurs segments respectifs. Avis collecté par et hébergé sur G2.com.

Userpilot is super easy to use and really well-priced, making it a great choice for onboarding and user engagement. I love that it comes with built-in templates, so you don’t have to start from scratch. Also it is very easy to integrate with the product. The analytics are also really helpful for understanding user behavior and making improvements. The customer support team is available on chat and quite responsive. Overall, it’s a great tool that saves time and delivers great value! Avis collecté par et hébergé sur G2.com.

Userpilot is a great tool, but there are a few things that could be better. While it’s easy to use, some customization options feel limited, especially when trying to tailor experiences to specific needs. The analytics are useful, but they could be more detailed. Would be amazing if the customer support team is available on weekend as well which currently they are not. Avis collecté par et hébergé sur G2.com.

- Mise en œuvre facile grâce à une intégration solide avec Segment

- Il vous permet de tester des idées très rapidement sans avoir à dépenser des ressources d'ingénierie

- Excellent support client toujours heureux d'aider et de discuter de nouveaux cas d'utilisation que nous voulons mettre en œuvre

- Très facile d'intégrer de nouveaux utilisateurs dans l'outil et de les familiariser avec les différentes fonctionnalités

- Réactif aux retours et suggestions

- Conception assez flexible Avis collecté par et hébergé sur G2.com.

- Si vous avez besoin de solutions ultra personnalisées, cet outil pourrait ne pas être fait pour vous, mais pour tous les autres à la recherche d'un outil d'adoption numérique qui peut également être utilisé par des personnes sans formation en ingénierie, vous devriez l'essayer. Avis collecté par et hébergé sur G2.com.

Userpilot has been a great addition to our workflow! The best part is the support—they’re always available and genuinely helpful whenever we run into issues. It makes a huge difference knowing there’s someone to talk to when needed. Avis collecté par et hébergé sur G2.com.

The only challenge I’ve faced is understanding how different flows interact with each other. It’s not always clear which flow will trigger first, and there’s no way to preview all active flows in one place. Having a more visual overview would make it much easier to manage.

Overall, it’s a fantastic tool with lots of potential, and I’d definitely recommend it! Avis collecté par et hébergé sur G2.com.

Userpilot is a versatile tool designed to enhance user onboarding and engagement by allowing businesses to create in-app experiences without coding. We appreciate its ability to effectively inform users about software updates and changes, streamlining the communication process. Avis collecté par et hébergé sur G2.com.

I wish for more customization options to better align with our brand's design system. One example of customization, when collecting Net Promoter Score (NPS) feedback, the ability to select specific colors corresponding to different score ranges would provide clearer context for users. Implementing a color scheme where scores 0-6 are shades of red, 7-8 are yellow, and 9-10 are green could help users understand where their feedback falls within the spectrum, aligning with common color associations. Avis collecté par et hébergé sur G2.com.

UserPilot takes complicated concepts and makes them easy and intuitive to implement for non-technical folk. Great technical support - always responsive and friendly. We've been relying on the team to help us implement features and build solutions on top of our web app to bring additional functionality and experiences for our users. UP has been very patient in trying to understand our product and what we're trying to introduce and helps us tailor the best possible user experience. We rely heavily on UP to provide our users with resources, documents, and tutorials. Avis collecté par et hébergé sur G2.com.

It's not a dislike, but implementing a few certain functions and roles still requires dev involvement, which can be challenging if you don't have the technical skills or have devs easily available to assist you. It depends on your service/website so this might not apply to everyone. Avis collecté par et hébergé sur G2.com.

So far our experience with Userpilot has been amazing. We came over from one of their competitors and the difference has been night and day. Starting with the implementation, since they connect with Segment, it was a matter of 15 minutes before we had integrated everything.

I love their UI, it makes everything so easy to use and you quickly understand what you can do, but then you keep finding more and more that's possible. The ability to filter charts by specific metadata from events is also super useful (which was not something offered by our previous supplier).

On top of that, they also have auto-tracking so I was able to start on the analytics journey without needing developer time. They do a really great job of balancing simplicity (as in how easy it is to set up and use) with depth.

Their Chrome extension lets me set up onboarding flows and customizations quickly, while still providing useful insights on what our users are interacting with.

All of this with an accessible price point and an excellent support team. Specifically, Owen and Lauren have been instrumental in our ability to get the most out of their platform. Avis collecté par et hébergé sur G2.com.

So far nothing, we also wanted mobile app support but they just released it on Beta and it seems to work very well. Avis collecté par et hébergé sur G2.com.