Unbabel Avantages et Inconvénients

Unbabel is a fantastic tool for businesses looking to bridge language gaps. The mix of AI and human editors ensures accurate, natural translations, and it integrates seamlessly into workflows. It’s easy to implement, has responsive customer support, and is used daily in our operations. Multilingual communication has never been easier. Avis collecté par et hébergé sur G2.com.

Unbabel is great, but it has room for improvement. Customizing translations for niche industries takes time, and real-time speed for live chats could be faster. Pricing might also be a bit high for smaller businesses. Still, it’s a solid tool overall! Avis collecté par et hébergé sur G2.com.

- rapide

- bonne qualité globale

- facile à utiliser Avis collecté par et hébergé sur G2.com.

- parfois, il n'envoie pas dans un délai d'une minute et mon équipe n'est pas sûre de ce qu'il faut faire. Parfois, ils utilisent un autre système de traduction ou parfois continuent d'envoyer des messages et ensuite le client reçoit plus d'une réponse

- a des limitations donc ne peut pas remplacer l'humain à 100%

- ils n'informent pas toujours des problèmes avec le système - ils sont surpris quand je leur signale parfois

- ne peut pas traduire les images qui sont incluses dans les messages des clients. Le message est traduit mais si l'image contient des informations importantes dans une langue étrangère, les agents ne les comprennent pas Avis collecté par et hébergé sur G2.com.

I like that Unbabel blends AI with human editing, so the translations are usually accurate and natural. It saves a lot of time compared to doing everything manually. Avis collecté par et hébergé sur G2.com.

Sometimes, the translations still need tweaking, and response times can be a bit unpredictable. Avis collecté par et hébergé sur G2.com.

I can easily translate my article content within Zendesk.It saves me so much time ! The translated content is already imported with the Zendesk tool.

It was easy to implement, to integrate and the support is quick and efficient.

I use it on a weekly basis, and won't change for another tool. Avis collecté par et hébergé sur G2.com.

I would love to receive a notification when the translation is done Avis collecté par et hébergé sur G2.com.

I love the idea of conversating with someone else in another language with an amazing vocabulary and anonymity that come with customer support. Avis collecté par et hébergé sur G2.com.

Nothing, I didn't find anything I didn't like about it! There are a lot of great features! Avis collecté par et hébergé sur G2.com.

Nos agents peuvent parler à tous nos clients grâce à Unbabel. Ils comprennent ce que les clients veulent et peuvent générer une réponse appropriée. Avis collecté par et hébergé sur G2.com.

Parfois, le traitement semble prendre plus de temps, ce qui suscite des doutes quant à savoir si la traduction est traitée correctement. Cependant, à la fin, celles-ci finissent toujours par être correctement traitées. Avis collecté par et hébergé sur G2.com.

I particularly appreciate several aspects, but mainly fast and efficient translations I can rely on. As well as ease of use, since the platform is user friendly! Avis collecté par et hébergé sur G2.com.

Maybe occasional AI inconsistencies? since some complex or nuanced texts may still require extra refinement. Avis collecté par et hébergé sur G2.com.

To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved.

On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively. Avis collecté par et hébergé sur G2.com.

We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively.

In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.

Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects. Avis collecté par et hébergé sur G2.com.

J'ai une grande expérience de la discussion commerciale jusqu'au support après-vente. Les responsables de compte, les développeurs et les équipes de support client sont ingénieux et très réactifs à mes demandes.

Je suis très satisfait des services et de leur professionnalisme. Avis collecté par et hébergé sur G2.com.

Il y avait des contretemps retardant l'expérience de traduction qui affecte mon support client en temps réel. Avis collecté par et hébergé sur G2.com.