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The platform is user friendly and I'm always able to get in touch with customer service swiftly whenever needed. All features allow you to easily find any and all information you may need. Avis collecté par et hébergé sur G2.com.
I honestly don't have anything I dislike about Justworks. Avis collecté par et hébergé sur G2.com.
Being able to see how much PTO and Sick time available you have. and also seeing who else has requested time off on what days. Avis collecté par et hébergé sur G2.com.
When you changed your phone number/email it's a long process to get this updated and you have to talk to a representative. Avis collecté par et hébergé sur G2.com.
Justworks offre un support 24/7, dont j'ai profité de nombreuses fois. Les interactions avec les représentants du support chez Justworks sont prévisiblement exceptionnelles : je reçois une assistance fiable, rapide et compétente de la part de personnes professionnelles, chaleureuses et efficaces. Avis collecté par et hébergé sur G2.com.
Actuellement, mon organisation utilise un tiers pour gérer nos prestations d'assurance santé, donc Justworks ne peut pas nous soutenir à cet égard. Ce n'est pas un inconvénient de Justworks en soi, mais il y a des limitations aux services disponibles pour les petites équipes. Avis collecté par et hébergé sur G2.com.
Besides the reasonable pricing, the website is very good. Payroll is easy to process, and PTO is easy to manage. They have good online resources for HR management. Periodic newsletter emails are actually very helpful in making us aware of federal and state regulations, especially for a small business that doesn't have a dedicated HR team. Customer Support is responsive and courteous. Avis collecté par et hébergé sur G2.com.
Justworks is like a typical PEO after the "honeymoon phase" of being a client: if you are too small, service will get scaled back. Six months after we signed up, we were pushed out of its medical plans (citing 3x premium increases) and steered to their outside broker/Covered CA. One of the reasons a small business signs up with a PEO in the first place is to be able to take advantage of large group healthcare premiums. We still receive our dental, vision, life and other benefits through them, but it was disappointing to not be able to benefit from lower medical premium rates and the "one stop shop" of having Justworks provide everything we need (it's more work for us now as we are on different benefit years and dealing with outside entities). Also, we lost our dedicated account manager last spring. Various customer service reps have been very helpful, but it can get confusing when more than one person chimes in on a request or you are juggling multiple requests with them. For the very small business, just go in with your eyes wide open as to what the possibilities might be down the road - some of the burden may wind up back on you. Avis collecté par et hébergé sur G2.com.
I love how easy it is to find all of my information. It's convenient and I appreciate your customer service- super easy to contact and get answers. Your website is also very user friendly. Avis collecté par et hébergé sur G2.com.
Finding other benefit websites - for example for my FSA and 401k, the websites are random and could be integrated better within justworks Avis collecté par et hébergé sur G2.com.
Je suis capable de recevoir des notifications lorsque les feuilles de temps sont dues ainsi que de consulter l'historique et les jours fériés à venir. Avis collecté par et hébergé sur G2.com.
C'est une bonne et une mauvaise chose que je doive toujours vérifier mon nom d'utilisateur et mon mot de passe à chaque connexion. Avis collecté par et hébergé sur G2.com.
Some representatives are very nice, patient and knowledgeable about various HR subjects. Avis collecté par et hébergé sur G2.com.
The system can be improved upon - especially the reporting modules and the org chart modules which are still not as advanced as some of Justworks' competitors. Avis collecté par et hébergé sur G2.com.
The technology is simple enough to use and when you need support it is easy to get in touch with a support rep. It was simple to implement, and does automate most tasks like payroll and 401k. Great tech for the price but you get what you pay for; mostly everything is self service after implemenation. Avis collecté par et hébergé sur G2.com.
After on-boarding there is absolutely no proactive service outreach. The time tracking tool is difficult becuase it does not show pending, already approved time off in the requests which can case approval without sufficient balances. There is no performance management module whatsoever, and benefit renewals is completely on your own. They send email reminders but there is no outreach from a benefits expert to help facilitate the renewal process. Avis collecté par et hébergé sur G2.com.
This review is specifically about Justworks as a PEO. As an outsourced provider of accounting and payroll support to nonprofits, we have tried just about every PEO out there. Our number 1 choice is always Justworks - we love it so much we even moved our firm from a traditional payroll processor to JW! They guided us personally and professionally every step of the way during onboarding and implementation. Their support is incredibly responsive. We integrated their system with our other internal processes and apps with no fuss. The platform is easy to use, clear, and highly transparent in terms of costs. We live in Justworks every day and couldn't be happier that we do! Avis collecté par et hébergé sur G2.com.
The reporting is not as flexible as we'd like it to be, but they are constantly improving that. We also wish for a better selection of physical fitness/wellness offerings. Avis collecté par et hébergé sur G2.com.
