The customer service at Justworks is a cut above the rest. I can only think of one other company (chewy.com) which should be as renowned for its support staff as Justworks - I have never had a bad support interaction. The support team are always extremely knowledgeable, helpful, and friendly.
Our small business has 6 people in 6 different US States. With no on-staff HR expert, trying to keep on top of all of the compliance laws, taxes, workers comp insurances, etc., would be nearly impossible for us. Justworks makes it easy.
It was extremely easy to onboard our staff. I love that I can manage my full-time W2 employees as well as our independent contractors in the same place. Our accountant also loves the reports that we are able to easily generate come tax time.
As the company's de facto HR person, I use Justworks regularly. The information I need as an admin is displayed right when I log in, and being able to quickly research the answer to a staff member's question about benefits, holidays, etc. makes our team feel confident that they are being taken care of.
I've only used other PEO services as a user before, never an admin, but I can't think of very much that Justworks doesn't have which I would want in a service like this. Avis collecté par et hébergé sur G2.com.
I have concerns about the healthcare plans available. Our premiums went up, on average, 37% over last year. As always, when I called Justworks support for help understanding the change, the person I spoke to was extremely helpful and informative, explaining the reasons for the increase and that actually, Justworks' Aetna plans went up 41% on average this year. However, I don't know if this is representative of the market at large, or whether we would be able to find better rates elsewhere. We are too small to do that price research and comparison ourselves, so we have to rely on the information we can get from Justworks. The increase will be a big hit to our small business this upcoming year, however, and so I wish there were more transparency about the cost increases and how they compare to other competing products. Avis collecté par et hébergé sur G2.com.
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Il fait simplement le travail - facile, intuitif, et couvre les bases.
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996 sur 997 Avis au total pour Justworks
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Justworks facilite la gestion des employés et des contractuels dans plusieurs États. J'utilise Justworks fréquemment, principalement pour gérer la paie, payer les contractuels et gérer les avantages sociaux. La plateforme rend les processus RH complexes transparents, de l'administration de la paie et des avantages sociaux à la conformité avec les réglementations spécifiques à chaque État. Leur support client est réactif et compétent, rendant l'expérience encore meilleure. La mise en œuvre de Justworks a été simple. Le processus de configuration a été fluide, et nous avons pu tout faire fonctionner en un rien de temps. Avis collecté par et hébergé sur G2.com.
Je reçois parfois des notifications m'informant de compléter des tâches dont je me suis déjà occupé. Bien que cela puisse être un peu redondant, ce n'est pas un problème majeur et leur équipe de support résout cela très rapidement. Avis collecté par et hébergé sur G2.com.
Software: Software is slighlty more usable than all other PEO's. It doesn't do much, but it's not difficult to navigate.
Pricing: Pricing is much more transparent than most PEO providers.
In general, it's not the WORST PEO ever, but I would not recommend JustWorks to any of my peers. Avis collecté par et hébergé sur G2.com.
- Poor Benefits Quality: Depth and breadth of benefits offerings, especially medical, is poor.
- Poor Support Service Stratgy: All of our account managers have been dedicated and professional. However, JustWorks' service model is such that your representatives are service/sales people, not experts in payroll, tax, benefits or compliance. You cannot directly connect with relevant experts when you need help. Tax issues are often unresolved as a result. Thankfully we've had few other issues with sensitive areas, but I have no confidence that JustWorks has staff with deep expertise in these areas if an issue did arise.
- No real HRIS functionality: Most PEO's don't have decent HRIS features, but my predecsccors selected JustWorks because the software looked/felt better than other PEO's. This is true, but there is very little onboarding and reporting functionality.
- Poor Benefits Implementation: Open enrollment and other benefits implementation is self-serve. No expert support in modeling benefit coverage options. I had to fight to get the minimal support I received, which was far below the basic level of service I expect from a PEO or benefits provider. Avis collecté par et hébergé sur G2.com.
Through the entire process from the first call with Jake to our most recent call with our Customer Success Manager, the JustWorks team truly held our hand through every step of the way. Better than white glove service, we were always kept up to date on everything we need to do, things that could be helpful for us to do, and how we can make JustWorks work for us. The implementation process was straight forward and quick. The platform is intuitive and really helps reduce the time spent trying to get answers for our team. Not to mention, their 24/7 customer service is clutch!! Highly recommend any company to use JustWorks PEO. Avis collecté par et hébergé sur G2.com.
My only feedback is that we have some employees that need custom PTO award dates (outside of their anniversary or the 1st of the year) so builidng out an option to adjust that would be great. Although, this is a one of situation and specific to our company, it's not detrimental to our busienss Avis collecté par et hébergé sur G2.com.
I like that it has everything that I need, and that includes a way to access any necessary trainings that I need to complete. It's very easy to use and navigate. I've also had to contact them to re-open my enrollment because I picked the wrong plan, and they quickly fixed the issue for me so that I could start over. I check it regularly to see upcoming holidays and days off, as well as pay days. Love that I can export the Justworks calendar to google calendar, too. Avis collecté par et hébergé sur G2.com.
The only issue that I've had is when I visit on mobile (without the app), it's not responsive and designed for a mobile experience. I don't always want to download an app for everything. Avis collecté par et hébergé sur G2.com.
I love the HUMANS at Justworks! 9 times out of 10 when you reach out via email or phone, someone goes above and beyond to respond to your inquiry / question / concern. The resource support pages are updated and the newsletters they put out are always timely and helpful. Avis collecté par et hébergé sur G2.com.
I'm sure with any newer tech, there are plenty of bugs. Unfortunately it seems that Justworks has prioritized partnerships and integrations over making improvements to their own system capabilities. For a smaller organization Justworks is not sophisticated enough to replace a robust HRIS leaving our small staff (and small budget) looking for multiple solutions. Avis collecté par et hébergé sur G2.com.
platform is super user-friendly—everything from running payroll to setting up benefits is straightforward. Employees seem to like it too, which is always a plus. Avis collecté par et hébergé sur G2.com.
the reporting features feel a bit basic, and businesses that need more in-depth insights might find them lacking. Adding more flexibility here would be a game-changer. Avis collecté par et hébergé sur G2.com.
I find that the layout of both the Web and mobile App versions are intuitive and allow the user to quickly navigate between different sections as necessary. One of the greatest features is the customer support function – if ever any of our employees has a question about benefits or any other aspect, the Justworks team is available and super helpful. Avis collecté par et hébergé sur G2.com.
I find that if we don't elect to use a module, it still prompts users from time to time – I wish it would just hide that section from user view. Avis collecté par et hébergé sur G2.com.
As an employee, Justworks is a great platform, very easy to navigate and easy to find important information quickly, like W-2 information or paystubs. Avis collecté par et hébergé sur G2.com.
I'm not sure if this is relevant but I do not like that the Clock-in app (Open Shifts) is a separate platform. I wish it was all in one site and easy to move from one to another without having to go to a different website, at least that's how I use it right now. I also am not fond of having to get a code from my phone every now and then, but that's how security is these days, so I tolerate it. Avis collecté par et hébergé sur G2.com.
La première chose que j'aime chez Justworks, c'est leurs représentants du service client sympathiques, ils sont toujours serviables et vous font sentir les bienvenus. Deuxièmement, c'est la facilité d'utilisation de la plateforme, il n'est pas difficile de naviguer avec. Le dernier aspect que je trouve utile, ce sont les mises à jour sur ce qui se passe avec mes produits médicaux, les mises à jour du 401k et les rappels amicaux lorsqu'il est nécessaire de mettre à jour l'une des fonctionnalités de leur plateforme. Avis collecté par et hébergé sur G2.com.
Pour être honnête, je n'ai rien que je n'aime pas sur cette plateforme pour Justworks. Avis collecté par et hébergé sur G2.com.
Their website is easy to navigate and their customer support team knows their stuff. I use this every day and it is so easy to find what I am looking for. I only have great things to say about them. I love calling and speaking with a represetative because my questions are always quickly and easily answered. The number of feautures easily works well with a small staff. Avis collecté par et hébergé sur G2.com.
There is absolutely nothing to dislike about Justworks. Avis collecté par et hébergé sur G2.com.
