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Avis sur 26 Helpmonks
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La fonctionnalité de rappel, et le soutien de l'équipe Helpmonks. De plus, la tarification par boîte de réception ! Agréable de se connecter avec Slack, d'avoir plusieurs boîtes de réception dans un seul compte et de voir l'historique de l'organisation. La fonctionnalité SLA est bonne. Avis collecté par et hébergé sur G2.com.
Ne fonctionne pas très bien sur mobile malheureusement, même en tant que PWA (l'édition de texte est très boguée).
La tâche ne génère pas d'emails pour le destinataire.
L'aspect 'travailler en arrière-plan' est parfois un peu étrange. Mais c'est assez bon. Avis collecté par et hébergé sur G2.com.
- Responsiveness of customer service staff
- Openness of developers to implementing user suggested features
- Clean, easy to use interface and well thought out features
- Excellent pricing structure makes it affordable
- Having the option to host on your own server Avis collecté par et hébergé sur G2.com.
There is nothing we can fault about the product. Avis collecté par et hébergé sur G2.com.
I like having the dashboard all on one screen so that you know if you need to go into that certain inbox to check emails. I like that owners can assign noted to me and I will see them easily. Draft typed messages are saved automatically - I find this super useful. Avis collecté par et hébergé sur G2.com.
I do not like the slowness of moving from one inbox to the other. There are days that performance is quick and days where everything lags behind the click of the mouse. Sometimes when you go to send an email - the email will not go right away - you have to exit out of the screen and go back into the email and try to send it again. I have been having issues with my reply emails to clients going to their junk mail /spam mail box - even when I am responding to an email they had sent me sucessfully that day. Avis collecté par et hébergé sur G2.com.
I like how Helpmonks allows for multiple email addresses to come into one inbox. This makes it easy for our team to work out of one inbox. Avis collecté par et hébergé sur G2.com.
I wish that you did not always have to refresh the page when someone has moved something into their inbox. Sometimes it will update automatically and sometimes it will not which can cause people to work over each other. Avis collecté par et hébergé sur G2.com.
Love that it is one price for one inbox.
Easy for all our staff to review customer contact in one location.
Easy to track conversations. Avis collecté par et hébergé sur G2.com.
Just wish additional email addresses (that for example only 2 people need to access) was cheaper.
And although you can access it from a PC and mobile phone - you have to read the instructions to do so. Having an app would be a lot easier. Avis collecté par et hébergé sur G2.com.
- non c'è un limite al numero degli utilizzatori della casella condivisa;
- è possibile mantenere le conversazioni in merito alle e-mail separate dalla risposta data al cliente
-consenti di gestire i permessi di accesso alla casella (si evita di fornire password della casella di posta a collaboratori esterni)
- per i collaboratori è semplice da usare
- è possibile avere sullo stesso pannello di accesso il controllo di multiple caselle inbox condivise (info@zzz.com + sales@yyyy.org + etc.)
- assistenza clienti veloce e presente Avis collecté par et hébergé sur G2.com.
è necessario lavorare al di fuori della propria inbox originale, ad es. gsuite, e nella versione base non c'è la sincronizzazione della posta in uscita. Questo vuol dire che le risposte date ai clienti scritte su Helpmonks saranno solo su Helpmonks e NON sulla mia Gmail. Avis collecté par et hébergé sur G2.com.
Helpmonks permet à notre équipe de communiquer facilement. Avis collecté par et hébergé sur G2.com.
Parfois, helpmonks a des erreurs et doit être actualisé plusieurs fois pour se débarrasser des erreurs. Avis collecté par et hébergé sur G2.com.
I like the option that allows us to label and makes it easy to search for specific emails. Avis collecté par et hébergé sur G2.com.
I will it would automatically update. There are times when multiple agents are working on the same email which can be a little frustrating. Avis collecté par et hébergé sur G2.com.
My team can work remotely assign tasks and emails and see responses without being in the office needing answers from there team members.
Nitai and his team are constantly developing new features to enable business like ours to continue to grow. Actively seeking to be the best Team shared mailbox at a fantastic price. Avis collecté par et hébergé sur G2.com.
Down time.
Different time zone for support. Avis collecté par et hébergé sur G2.com.
interface - collaborative writing - real-time evidence of who's working on each conversation - Avis collecté par et hébergé sur G2.com.
no IOS app, no control over quoted mail, company not shown in inbox, possibility to assign conversation to multiple users, Avis collecté par et hébergé sur G2.com.
