133 Coveo Reseñas
Sentimiento General de la Reseña para Coveo
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Coveo ofrece a los clientes y empleados la capacidad de realizar una búsqueda agregada a través de nuestras muchas plataformas de conocimiento. Esta es una funcionalidad que no hemos podido lograr sin un proveedor como Coveo. Además, su equipo de soporte ha sido extremadamente útil para responder preguntas, proporcionar retroalimentación y participar en una llamada según sea necesario. Reseña recopilada por y alojada en G2.com.
La configuración puede ser compleja en el backend. Si planeas usar Coveo, asegúrate de tener a alguien dedicado a mantener la plataforma o prepárate para pagar a un consultor para realizar la mejora. A medida que se necesiten cambios para tus configuraciones y la experiencia del usuario final, puede volverse abrumador. Reseña recopilada por y alojada en G2.com.
La facilidad de uso y los resultados que genera. Hemos estado utilizando Coveo durante varios años tanto para nuestros recursos internos como para los clientes y encontramos que mejora significativamente nuestra capacidad para proporcionar los resultados correctos. Reseña recopilada por y alojada en G2.com.
Nada hasta ahora, sí necesitamos asegurarnos de utilizar completamente la hoja de ruta del producto e impulsar más innovación en la plataforma para asegurarnos de optimizar nuestros resultados. En general, la asociación ha sido excelente. Reseña recopilada por y alojada en G2.com.
Coveo is a great, clean, and fairly straightforward enterprise-level search system for your web applications/website. If you have complex search needs, it provides a CMS-independent composable solution. They have fantastic support and documentation. It is a fairly easy system to learn and modify. Reseña recopilada por y alojada en G2.com.
Coveo is definitely an enterprise "Cadillac" search solution for your website. Unless you have complex search requirements for your visitors [i.e. large ecommerce store] or a large Fortune 500 type company, this may be a system that is more than you need. Like all martech investments, you also need the human-power invested in using and improving the system for your company. Without the headcount, again, you're buying more than you need. Reseña recopilada por y alojada en G2.com.
We have seen enormous value since implementing Coveo. Their products and offerings are highly competitive in the industry and flexible to meet our specific business needs. They offer a lot of additional support resources and trainings on up-and-coming technologies in their roadmap, which is exciting and help us plan where we want to go next in our digital relevancy journey. Seems like Coveo is always leading the way with cutting edge and emerging capabilities. Moreso, the transparency and guidance they offer is unrivaled with other vendors; everyone we've worked with at Coveo is responsive, friendly, and knowledgable and they really help us understand where we're tracking well and where we can & should focus efforts moving forward. We really appreciate and value our Coveo partnership! Reseña recopilada por y alojada en G2.com.
We would like to see more robust issue notifications to proactively manage any issues with our feeds and indexes. The reporting capabilities from Coveo are excellent but not always aligned with our internal process and terminology (e.g., what we call a 'document' or 'product' is different from default Coveo reports), which can sometimes cause confusion. This likely stems from differences in B2C vs. B2B. Reseña recopilada por y alojada en G2.com.
Powerful capabilities that often needed a consultant to write code to utilize it. Reseña recopilada por y alojada en G2.com.
They made us pay everytime that we needed configuration or code change that was triggered by an upgrade. Reseña recopilada por y alojada en G2.com.
The product is complex, but their service is bar-none the best I've ever received. They help without making me feel like a moron for missing something basic or well documented. I know I've asked some eye-roll questions and everybody I've worked with is responsive and courteous. Reseña recopilada por y alojada en G2.com.
This isn't a turnkey product, as each implementation will be totally customized to your environment and needs. That said, expect intelligent, thoughtful support that will ask the right questions to guide you. Reseña recopilada por y alojada en G2.com.
Coveo está mejorando continuamente sus productos para mantenerse a la vanguardia de las tendencias tecnológicas emergentes. La tecnología es efectiva para la búsqueda y altamente personalizable según sus necesidades. Reseña recopilada por y alojada en G2.com.
La eficacia del aprendizaje automático depende del tráfico y la actividad. Así que no asumas que la tecnología de IA de Coveo va a resolver mágicamente todos tus problemas de relevancia. Lleva tiempo y las condiciones adecuadas. Reseña recopilada por y alojada en G2.com.
Ability to customise as per your requirement is available
most of the connectors/plugins/Crawlers are available out of the box
Coveo Provided JS UI makes it easy to turn on or off features Reseña recopilada por y alojada en G2.com.
Some of the features are easy to use if you are using Coveo JS UI
Integration with Chatbot is not great
There is a learning curve to get most out of your solution Reseña recopilada por y alojada en G2.com.
