I like that it has everything that I need, and that includes a way to access any necessary trainings that I need to complete. It's very easy to use and navigate. I've also had to contact them to re-open my enrollment because I picked the wrong plan, and they quickly fixed the issue for me so that I could start over. I check it regularly to see upcoming holidays and days off, as well as pay days. Love that I can export the Justworks calendar to google calendar, too. Bewertung gesammelt von und auf G2.com gehostet.
The only issue that I've had is when I visit on mobile (without the app), it's not responsive and designed for a mobile experience. I don't always want to download an app for everything. Bewertung gesammelt von und auf G2.com gehostet.
Video-Reviews
Es erledigt einfach die Aufgabe - einfach, intuitiv und deckt die Grundlagen ab.
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Software: Software is slighlty more usable than all other PEO's. It doesn't do much, but it's not difficult to navigate.
Pricing: Pricing is much more transparent than most PEO providers.
In general, it's not the WORST PEO ever, but I would not recommend JustWorks to any of my peers. Bewertung gesammelt von und auf G2.com gehostet.
- Poor Benefits Quality: Depth and breadth of benefits offerings, especially medical, is poor.
- Poor Support Service Stratgy: All of our account managers have been dedicated and professional. However, JustWorks' service model is such that your representatives are service/sales people, not experts in payroll, tax, benefits or compliance. You cannot directly connect with relevant experts when you need help. Tax issues are often unresolved as a result. Thankfully we've had few other issues with sensitive areas, but I have no confidence that JustWorks has staff with deep expertise in these areas if an issue did arise.
- No real HRIS functionality: Most PEO's don't have decent HRIS features, but my predecsccors selected JustWorks because the software looked/felt better than other PEO's. This is true, but there is very little onboarding and reporting functionality.
- Poor Benefits Implementation: Open enrollment and other benefits implementation is self-serve. No expert support in modeling benefit coverage options. I had to fight to get the minimal support I received, which was far below the basic level of service I expect from a PEO or benefits provider. Bewertung gesammelt von und auf G2.com gehostet.
Through the entire process from the first call with Jake to our most recent call with our Customer Success Manager, the JustWorks team truly held our hand through every step of the way. Better than white glove service, we were always kept up to date on everything we need to do, things that could be helpful for us to do, and how we can make JustWorks work for us. The implementation process was straight forward and quick. The platform is intuitive and really helps reduce the time spent trying to get answers for our team. Not to mention, their 24/7 customer service is clutch!! Highly recommend any company to use JustWorks PEO. Bewertung gesammelt von und auf G2.com gehostet.
My only feedback is that we have some employees that need custom PTO award dates (outside of their anniversary or the 1st of the year) so builidng out an option to adjust that would be great. Although, this is a one of situation and specific to our company, it's not detrimental to our busienss Bewertung gesammelt von und auf G2.com gehostet.
I love the HUMANS at Justworks! 9 times out of 10 when you reach out via email or phone, someone goes above and beyond to respond to your inquiry / question / concern. The resource support pages are updated and the newsletters they put out are always timely and helpful. Bewertung gesammelt von und auf G2.com gehostet.
I'm sure with any newer tech, there are plenty of bugs. Unfortunately it seems that Justworks has prioritized partnerships and integrations over making improvements to their own system capabilities. For a smaller organization Justworks is not sophisticated enough to replace a robust HRIS leaving our small staff (and small budget) looking for multiple solutions. Bewertung gesammelt von und auf G2.com gehostet.
platform is super user-friendly—everything from running payroll to setting up benefits is straightforward. Employees seem to like it too, which is always a plus. Bewertung gesammelt von und auf G2.com gehostet.
the reporting features feel a bit basic, and businesses that need more in-depth insights might find them lacking. Adding more flexibility here would be a game-changer. Bewertung gesammelt von und auf G2.com gehostet.
I find that the layout of both the Web and mobile App versions are intuitive and allow the user to quickly navigate between different sections as necessary. One of the greatest features is the customer support function – if ever any of our employees has a question about benefits or any other aspect, the Justworks team is available and super helpful. Bewertung gesammelt von und auf G2.com gehostet.
I find that if we don't elect to use a module, it still prompts users from time to time – I wish it would just hide that section from user view. Bewertung gesammelt von und auf G2.com gehostet.
As an employee, Justworks is a great platform, very easy to navigate and easy to find important information quickly, like W-2 information or paystubs. Bewertung gesammelt von und auf G2.com gehostet.
I'm not sure if this is relevant but I do not like that the Clock-in app (Open Shifts) is a separate platform. I wish it was all in one site and easy to move from one to another without having to go to a different website, at least that's how I use it right now. I also am not fond of having to get a code from my phone every now and then, but that's how security is these days, so I tolerate it. Bewertung gesammelt von und auf G2.com gehostet.
Das Erste, was mir an Justworks gefällt, sind ihre freundlichen Kundenservicemitarbeiter, die immer hilfsbereit sind und einem das Gefühl geben, willkommen zu sein. Zweitens ist die Benutzerfreundlichkeit der Plattform, es ist kein Problem, sich darauf zurechtzufinden. Der letzte Bereich, den ich nützlich finde, sind die Aktualisierungen darüber, was mit meinen medizinischen Produkten passiert, 401k-Updates und freundliche Erinnerungen, wenn es notwendig ist, Funktionen auf ihrer Plattform zu aktualisieren. Bewertung gesammelt von und auf G2.com gehostet.
Um ehrlich zu sein, habe ich nichts, was mir an dieser Plattform für Justworks nicht gefällt. Bewertung gesammelt von und auf G2.com gehostet.
Their website is easy to navigate and their customer support team knows their stuff. I use this every day and it is so easy to find what I am looking for. I only have great things to say about them. I love calling and speaking with a represetative because my questions are always quickly and easily answered. The number of feautures easily works well with a small staff. Bewertung gesammelt von und auf G2.com gehostet.
There is absolutely nothing to dislike about Justworks. Bewertung gesammelt von und auf G2.com gehostet.
Ihre Software ist großartig. Offensichtlich die Kernkompetenz, und sie haben die beste Plattform, die wir ausprobiert haben. Bewertung gesammelt von und auf G2.com gehostet.
Schrecklicher Kundenservice, schreckliche Verwaltung der Leistungen.
Justworks verdoppelte unsere Leistungskosten nach dem ersten Jahr (buchstäblich VERDOPPELT). Wir hatten den Eindruck, dass der Zweck von Justworks darin bestand, dass ein kleines Unternehmen Leistungen mit anderen teilt, aber ich kenne andere Leute, die Justworks für ihr Unternehmen nutzen und deren Leistungskosten sich nicht verdoppelt haben.
Wir baten darum, unser Konto zu kündigen, und sie verzögerten es so lange, dass sie behaupten konnten, es sei zu spät, um zu kündigen, und wir müssten ihnen einen weiteren Monat bezahlen.
Als wir sie schließlich dazu brachten, unserer Kündigung der Leistungen zuzustimmen, sagten sie uns, dass sie uns trotzdem belasten müssten, aber sie würden uns einen Monat später eine Rückerstattung geben (wir sprechen hier von Tausenden und Abertausenden von Dollar). Bewertung gesammelt von und auf G2.com gehostet.
Nearly all of my interactions with the Justworks staff have been 5-star worthy. They are quick to respond, professional, detail-oriented, and stay engaged until a question or an issue is resolved. The product and service are competitively priced for a small business to provide standard PEO services in an effective way. The user interface is reasonably intuitive for both administrators and employees, and help is a quick chat away. Bewertung gesammelt von und auf G2.com gehostet.
Options for insurance providers and plans are limited. Getting answers and resolution for out-of-the-ordinary issues can take a lot of time and coordination among multiple parties, particularly when the issue is with a benefit vendor contracted through Justworks. When hiring employees from a new state, there is no automatic check that pre-selected insurance plans are valid for the new state and correcting an invalid selection (through no fault of the employee) was unnecessarily challenging. Bewertung gesammelt von und auf G2.com gehostet.
