CaloudTalk is very easy to use and intuitive. The interface is user-friendly, making it simple to navigate even for beginners. Bewertung gesammelt von und auf G2.com gehostet.
Sometimes, there are issues with outgoing calls. It can take up to 30 seconds before the connection goes through. Bewertung gesammelt von und auf G2.com gehostet.
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I don't think there's any other way to go when using a service like this due to how easy cloud talk is to use, how easy it is to install and integrate into my daily work life, and the fact that i use it everyday with absolutely 0 hassle opening it, setting it up or dealing with any issues at all, speaks volumes about it. the few times i've created my own difficulties, at no fault of the app, the customer service has been patient and very receptive of any questions ive had. Bewertung gesammelt von und auf G2.com gehostet.
there's a text feature, it's more of my own fault but i wish there could potentially be notifications for this, as i find it easy to miss our on incoming texts. Bewertung gesammelt von und auf G2.com gehostet.
cloud talk is very easy to use and the implementation part is THUMBS UP. I have been using cloud talk now for a while and the experience is pretty good. I am able to connect with my prospects without any hindrances who resides abroad. I can able to make calls frequently and can able to connect with them and it's like making calls through our normal cell phone.
the experience is very good and would recommend to people who deals foreign clients to use this app for making calls. I am getting proper support from my team if I face any situations and I am back on track. thank you cloud talk for making my calls an easier one to connect!!! Bewertung gesammelt von und auf G2.com gehostet.
when the call gets end, the over view can be given on the "reasons" as to why the call got ended/disrupted. Bewertung gesammelt von und auf G2.com gehostet.
CloudTalk makes handling customer calls ridiculously easy. The interface is clean and simple, so even if you’re not super tech-savvy, you’ll get the hang of it quickly. One of its biggest perks is how well it integrates with CRMs like HubSpot, Salesforce, and Zendesk, meaning all your customer info stays in one place. Bewertung gesammelt von und auf G2.com gehostet.
Nothing’s perfect, and CloudTalk has its downsides. The mobile app could use some work—some users report frequent call drops and glitches. Another thing to consider is the limited omnichannel support—CloudTalk is great for calls, but if you need a solution that seamlessly handles emails, chats, and social media too, you might find it lacking. Bewertung gesammelt von und auf G2.com gehostet.
The ease of use is pretty good. it offers support for various mobile and web platforms which makes it using quite easy. customer service is exceptional even tho they dont have any toll-free or customer support call lines however agents on chat pretty much resolve all the issues on time. getting it intergrated is also pretty easy since it has a native support for many CRMs. Calling rates are quite competetive as well. Overall we use it for our 2 different companies in India and we never had any major challenges with cloudtalk from the last 2 years. Bewertung gesammelt von und auf G2.com gehostet.
The only downside with cloudtalk is if you're from india you'll have a hard time with billing as RBI guidelines has problems with credit cards being used. i really hope cloudtalk finds out a way to resolve this billing issue. Bewertung gesammelt von und auf G2.com gehostet.
I work for marketing team and I do believe cultural rapport with the customers/prospects is a pivotal aspect when it comes to handling clients abroad. Cloud talk has helped me achieve this aspect with their international call plan facility. I am currently using it frequently for APAC countries.
Apart from this , I would also like to highlight few features of it - recording, calling review and reports. It helps me focus more on the conversation than worrying about the notes taking session.
I am able to see the good results. Hope it continues! Bewertung gesammelt von und auf G2.com gehostet.
In few cases, I noticed that the call history, reviews and recording were not updated on the hubspot. Additionally, in my company cloud talk doesn't work on wifi, so we generally use our mobile hotspot. Bewertung gesammelt von und auf G2.com gehostet.
CloudTalk is easy to use, with a clear interface and high call quality, even for international calls. Implementation was smooth, and integrations work well with our CRM. Customer support is fast and helpful, and features like call recording and analytics help optimize workflows. Bewertung gesammelt von und auf G2.com gehostet.
Occasionally, calls drop or have delays, especially during peak hours. The mobile app could be more functional, and some integrations require manual workarounds. Bewertung gesammelt von und auf G2.com gehostet.
Above all – simplicity! Integrations with popular CRMs, such as HubSpot or Salesforce, make everything work smoothly, and you have customer data at your fingertips. Friendly and simple interface, the ability to check statistics on an ongoing basis and listen to recorded conversations. Bewertung gesammelt von und auf G2.com gehostet.
Well, unfortunately, not everything is golden… The mobile app can crash at the least expected moment, which can be frustrating. In addition, if you want access to all the bells and whistles, you have to choose a more expensive plan – and this can hurt smaller companies financially. Bewertung gesammelt von und auf G2.com gehostet.
noticeable increase in our response rate—it's gone up by 40%! That’s made a big difference in our outreach efforts and overall communication with clients. Bewertung gesammelt von und auf G2.com gehostet.
CloudTalk is that calls can Sometimes drop, and I think the AI transcription could be even better in accuracy. With a few improvements in those areas, it would be an even more fantastic tool! Bewertung gesammelt von und auf G2.com gehostet.
Einfach zu bedienen mit grundlegenden Funktionen. Ich schätze auch die schwierigeren Funktionen und die Tatsache, dass der Kundensupport (insbesondere Lucia und Daniela, aber auch andere) mir schnell und klar hilft, die schwierigeren und komplexeren Mechanismen zu verstehen. Die Integration über den API-Schlüssel mit unserer internen Anwendung ermöglichte auch einige Automatisierungen, z.B. SMS-Erinnerungen. Bewertung gesammelt von und auf G2.com gehostet.
Die Anwendung benötigt sicherlich einige Verbesserungen, da grundlegende Funktionen wie sichtbare verpasste Rückrufversuche in verpassten Zoll fehlen. Aber es ist auch schwierig, intelligente Rückrufe aus dem verpassten Tab zu setzen, wenn ich zum Beispiel aktiv 3 Telefonnummern benutze. In der Analyse selbst zeigt es manchmal auch Fehler an und z.B. kann ich die Anrufschritte nicht in einem separaten Tab mit der mittleren Taste öffnen, sondern bin gezwungen, im selben Tab zu bleiben, und wenn ich dann zurückkehre, werde ich zum Anfang zurückgeführt. Bewertung gesammelt von und auf G2.com gehostet.
CloudTalk has been brilliant for use at work. It has streamlined our communication and enhanced customer service with the efficiency and professionalism. Bewertung gesammelt von und auf G2.com gehostet.
The ringtone is not the best sound to hear all the time, other options would be good Bewertung gesammelt von und auf G2.com gehostet.
