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At a Glance
Market Segments
Small-Business (50.9% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
Free
Twilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioZoom Workplace
Star Rating
(55,348)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in its API flexibility, allowing for seamless integration with various applications, which is particularly beneficial for businesses looking to customize their communication solutions. In contrast, Zoom Workplace is noted for its user-friendly interface, making it easier for teams to adopt and utilize its features without extensive training.
- Reviewers mention that Twilio's communication management features, such as Call Management and SMS capabilities, are robust and cater well to businesses needing versatile communication options. However, users on G2 highlight that Zoom Workplace shines in video conferencing, with features like HD video quality and easy screen sharing, making it a preferred choice for virtual meetings.
- G2 users indicate that Twilio's scalability is a strong point, allowing businesses to grow without changing platforms. On the other hand, users report that Zoom Workplace offers superior collaboration tools, such as Whiteboarding and Live Chat, which enhance team interaction during meetings.
- Reviewers say that Twilio's data security measures, including encryption and compliance with regulations like HIPAA, are highly regarded, making it a trustworthy option for sensitive communications. Conversely, users mention that Zoom Workplace provides excellent support and documentation, which helps teams troubleshoot issues quickly and effectively.
- Users report that Twilio's session recording feature is highly effective for tracking communication history, which is essential for customer service teams. In contrast, reviewers mention that Zoom Workplace's file sharing capabilities are more intuitive, allowing for easier collaboration on documents during meetings.
- Users on G2 highlight that Twilio's entry-level pricing is competitive, especially for small businesses looking for cost-effective solutions. However, reviewers mention that Zoom Workplace offers a free tier, making it accessible for startups and smaller teams to get started without upfront costs.
Pricing
Entry-Level Pricing
Twilio
No pricing availableZoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Twilio
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.8
363
9.2
42,285
Ease of Use
8.2
368
9.1
42,422
Ease of Setup
7.7
207
9.1
13,576
Ease of Admin
7.9
195
9.0
12,261
Quality of Support
7.8
329
8.7
31,229
Has the product been a good partner in doing business?
8.1
186
9.1
11,443
Product Direction (% positive)
8.3
353
8.3
39,773
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.0
6557
|
Verified
Not enough data
9.1
6757
|
Verified
Not enough data
8.8
6011
|
Verified
Collaboration
Not enough data
8.6
5114
|
Verified
Not enough data
9.1
6751
|
Verified
Not enough data
9.0
6507
|
Verified
Not enough data
8.7
4980
|
Verified
Not enough data
9.3
7101
|
Verified
Functionality
Not enough data
8.5
5068
|
Verified
Not enough data
9.0
6318
|
Verified
Not enough data
8.7
4826
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.1
106
Business Instant Messaging
Not enough data
8.6
500
Not enough data
8.7
517
Not enough data
8.5
499
Business Instant Messaging
Not enough data
9.0
499
Not enough data
9.2
505
Business Instant Messaging
Not enough data
8.9
496
Not enough data
8.9
502
Not enough data
8.5
495
Generative AI - Business Instant Messaging
Not enough data
8.5
174
AI - Business Instant Messaging
Not enough data
8.4
171
Not enough data
8.4
171
Not enough data
8.3
170
Not enough data
8.2
170
Agentic AI - Business Instant Messaging
Not enough data
7.7
82
Not enough data
7.6
77
Grammar
Not enough data
8.9
71
Not enough data
8.6
71
Not enough data
8.9
72
Formatting
Not enough data
8.6
70
Not enough data
8.4
68
Not enough data
8.4
69
Content
Not enough data
8.6
69
Not enough data
8.4
68
Not enough data
8.6
68
Product Type
Not enough data
8.9
68
Not enough data
8.8
67
Generative AI
Not enough data
8.8
64
Not enough data
9.0
67
Design Tools
Not enough data
8.5
288
Not enough data
8.5
285
Not enough data
8.2
277
Not enough data
8.3
280
Not enough data
8.6
282
Communication Tools
Not enough data
8.7
280
Not enough data
8.9
288
Integrations
Not enough data
8.2
274
Not enough data
8.7
277
Software Offering
Not enough data
8.5
278
Not enough data
9.3
284
Not enough data
8.8
280
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
77
Not enough data
7.9
77
Not enough data
7.8
75
Presenter Tools
Not enough data
9.0
16923
Not enough data
8.6
12634
|
Verified
Not enough data
8.7
13556
|
Verified
Not enough data
8.9
17368
|
Verified
Conferencing Options
Not enough data
9.1
19372
|
Verified
Not enough data
9.2
19515
|
Verified
Not enough data
9.3
21484
|
Verified
Application Tools
Not enough data
8.9
16002
|
Verified
Not enough data
9.1
19200
|
Verified
Not enough data
8.8
16116
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.4
234
Platform Basics
Not enough data
9.1
400
Not enough data
9.1
402
Not enough data
7.8
378
Platform Content
Not enough data
8.1
374
Not enough data
7.8
372
Not enough data
9.0
391
Platform Additional Functionality
Not enough data
8.4
393
Not enough data
8.1
376
Agentic AI - Screen and Video Capture
Not enough data
7.5
136
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
102
Not enough data
8.7
102
Not enough data
8.7
101
Coordination Tools
Not enough data
8.8
109
Not enough data
8.8
103
Not enough data
8.5
104
Software Options
Not enough data
9.1
103
Not enough data
8.9
103
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
65
Not enough data
8.2
61
Not enough data
8.8
40
Not enough data
8.7
42
Not enough data
8.3
41
Not enough data
8.0
41
Not enough data
8.3
42
Platform Data
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.3
60
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.8
66
Not enough data
8.3
62
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
36
Not enough data
8.1
36
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Collaboration Tools
Not enough data
9.2
30661
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
14716
|
Verified
Not enough data
9.1
14802
|
Verified
Meeting Coordination
Not enough data
8.9
28050
|
Verified
Not enough data
9.0
27150
|
Verified
Not enough data
8.9
27458
|
Verified
Not enough data
9.0
15171
|
Verified
Software Type
Not enough data
8.9
26488
|
Verified
Not enough data
8.8
13937
|
Verified
Not enough data
9.2
15843
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
442
Not enough data
7.8
441
Not enough data
7.9
437
Functionality
8.0
107
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
Support
7.6
105
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
104
|
Verified
Not enough data
API Features
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
Security and Compliance
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Not enough data
Calendar View
Not enough data
8.3
391
Not enough data
8.5
400
Shared Calendar
Not enough data
8.5
382
Not enough data
8.3
389
Accessibility
Not enough data
8.3
385
Not enough data
8.0
383
Integration
Not enough data
8.3
380
Not enough data
8.2
384
Not enough data
8.5
378
Notifications
Not enough data
8.3
383
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.8
121
Design
Not enough data
9.2
42
Not enough data
9.2
42
Not enough data
9.3
42
Collaboration
Not enough data
9.3
43
Not enough data
9.2
43
File Types
Not enough data
9.0
41
Not enough data
9.1
41
Not enough data
8.9
41
Edit & Revise
Not enough data
9.1
41
Not enough data
9.0
41
Not enough data
9.2
41
Integrate & Embed
Not enough data
9.3
45
Not enough data
9.1
42
Not enough data
9.3
44
Operating System
Not enough data
9.3
43
Not enough data
9.1
43
Not enough data
8.8
39
Generative AI
Not enough data
9.1
40
Not enough data
9.2
41
Not enough data
9.2
40
Not enough data
9.4
39
Not enough data
9.0
40
Agentic AI - Document Creation
Not enough data
9.3
23
Integrations
Not enough data
7.7
643
Not enough data
8.6
668
Not enough data
8.9
668
Not enough data
7.7
636
Not enough data
7.6
629
Branding & Customizatio
Not enough data
8.1
642
Not enough data
8.5
655
Not enough data
8.1
631
Automatic Rules & Configurations
Not enough data
8.4
639
Not enough data
8.5
651
Not enough data
8.4
654
Agentic AI - Business Scheduling
Not enough data
7.4
163
Not enough data
7.4
164
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
118
Not enough data
8.7
123
Not enough data
8.5
122
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
136
Not enough data
8.7
122
Not enough data
8.7
122
Meeting Insights - AI Meeting Assistants
Not enough data
8.2
121
Not enough data
8.4
119
Not enough data
9.0
127
Accessibility - AI Meeting Assistants
Not enough data
8.3
117
Not enough data
8.6
124
Not enough data
8.3
114
Agentic AI - AI Meeting Assistants
Not enough data
7.8
76
Not enough data
7.8
76
Not enough data
8.0
76
Not enough data
7.9
76
Basic Communication - Cloud PBX
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
Advanced Features - Cloud PBX
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.3
6
Extensions
Not enough data
8.9
1480
|
Verified
Not enough data
8.8
1458
|
Verified
Not enough data
8.7
1366
Features
Not enough data
8.8
1375
|
Verified
Not enough data
8.7
1328
Not enough data
8.9
1766
|
Verified
Not enough data
9.2
2009
|
Verified
Not enough data
9.3
2086
|
Verified
Not enough data
8.8
1593
|
Verified
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Twilio and Zoom Workplace share no categories
Unique Categories
Twilio is categorized as Communication Platform as a Service (CPaaS), Video Platform as a Service (VPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Zoom Workplace is categorized as UCaaS Platforms, AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Video Conferencing, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Information Technology and Services
8.8%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.8%
Other
66.9%
Alternatives
Discussions
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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