Compare TeamViewer and Zoho Assist 
At a Glance
Market Segments
Small-Business (41.9% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
Starting at $24.90
$0 1 Remote Support Technician and 5 Unattended Computers
TeamViewer
Star Rating
(3,367)4.5 out of 5
Market Segments
Small-Business (41.9% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansZoho Assist
Star Rating
(480)4.6 out of 5
Market Segments
Small-Business (71.2% of reviews)
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Unattended Remote Access with a score of 9.1, allowing seamless access to devices without user intervention, while Zoho Assist also performs well with a score of 9.3, but some users feel it lacks the same level of reliability.
- Reviewers mention that TeamViewer's Multi-Monitor Support is rated at 9.0, making it easier to manage multiple screens during remote sessions, whereas Zoho Assist's score of 8.5 indicates it may not be as robust in this area.
- G2 users highlight TeamViewer's superior File Sharing capabilities with a score of 9.1, which allows for quick and easy transfer of files during sessions, while Zoho Assist's score of 8.6 suggests it may not be as efficient in this regard.
- Users on G2 report that TeamViewer's Session Recording feature, rated at 9.0, is highly valued for training and compliance purposes, while Zoho Assist's lower score of 8.2 indicates it may not meet the same expectations for users needing this functionality.
- Reviewers mention that TeamViewer's Quality of Support is rated at 8.6, with many users appreciating the responsiveness and helpfulness of the support team, while Zoho Assist's score of 8.8 suggests a slightly better experience, but some users still report delays in response times.
- Users say that TeamViewer's Ease of Setup is rated at 9.0, making it user-friendly for new users, while Zoho Assist's higher score of 9.3 indicates an even smoother onboarding process, which is particularly beneficial for small businesses.
Featured Products
Sponsored
Surfly
(90)
Network Monitoring
Visit Website
Sponsored
Cobrowse.io
(15)
Network Monitoring
Visit Website
Sponsored
Applivery
(15)
Network Monitoring
Visit Website
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
TeamViewer
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
2,780
9.1
393
Ease of Use
9.1
2,794
9.2
395
Ease of Setup
9.0
711
9.3
309
Ease of Admin
8.9
635
9.3
291
Quality of Support
8.6
2,370
8.8
335
Has the product been a good partner in doing business?
8.6
592
9.1
287
Product Direction (% positive)
8.7
2,675
9.2
385
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
30
Not enough data
9.2
30
Not enough data
9.3
29
Not enough data
Monitoring and Management
9.2
29
Not enough data
9.4
29
Not enough data
9.0
30
Not enough data
9.4
30
Not enough data
Organization
9.3
29
Not enough data
Service Management
8.8
30
Not enough data
9.8
30
Not enough data
9.4
30
Not enough data
Presenter Tools
8.9
793
8.5
12
8.5
716
8.3
12
9.2
863
|
Verified
9.6
13
8.8
764
|
Verified
9.4
12
Conferencing Options
8.7
727
|
Verified
8.5
11
8.7
739
|
Verified
8.5
12
8.7
724
|
Verified
8.6
12
Application Tools
8.9
799
|
Verified
8.6
12
8.9
758
|
Verified
8.3
12
8.8
736
|
Verified
9.2
12
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
389
9.2
91
9.1
385
8.6
91
9.0
340
8.3
81
9.1
366
9.3
92
9.0
351
8.6
86
9.0
359
8.5
87
Maintenance
9.1
355
8.7
89
9.0
323
8.2
74
Communication
9.1
354
8.7
85
8.7
302
7.3
67
8.9
305
7.0
67
8.9
327
7.9
71
Security
9.1
319
8.5
72
9.1
324
8.6
74
Device Support
9.1
349
8.1
78
9.2
361
8.9
88
9.2
358
8.8
82
Performance
9.0
333
8.1
77
Administration
9.5
13
Not enough data
9.6
12
Not enough data
9.6
13
Not enough data
Security
9.6
12
Not enough data
9.4
11
Not enough data
Platform - Mobile Device Management (MDM)
8.4
18
Not enough data
Operating System
9.5
19
Not enough data
9.0
18
Not enough data
8.8
19
Not enough data
Management
8.8
19
Not enough data
8.5
19
Not enough data
8.8
17
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Security
8.4
17
Not enough data
8.8
19
Not enough data
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
1273
Feature Not Available
8.6
1184
8.4
134
8.6
1178
8.2
138
8.6
1167
8.3
121
8.7
1200
8.3
123
8.6
1274
9.1
157
8.9
1341
8.6
146
Platform
8.9
1291
8.8
144
8.7
1250
8.4
136
8.7
1217
Feature Not Available
9.1
1379
9.2
155
Security
8.6
1080
Feature Not Available
8.8
1222
Feature Not Available
8.7
1168
8.2
111
ServiceNow Apps
9.3
131
Not enough data
9.3
132
Not enough data
Categories
Categories
Shared Categories
TeamViewer and Zoho Assist are categorized as Screen Sharing, ServiceNow Store Apps, Remote Support, Remote Desktop, and Co-Browsing
Unique Categories
TeamViewer is categorized as SAP Store, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Asset Management, Enterprise IT Management, Mobile Device Management (MDM), and Network Monitoring
Zoho Assist has no unique categories
Reviews
Reviewers' Company Size
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
10.4%
Marketing and Advertising
4.6%
Telecommunications
3.2%
Computer & Network Security
2.5%
Other
62.3%
Information Technology and Services
27.5%
Computer Software
6.8%
Computer & Network Security
6.8%
Marketing and Advertising
3.1%
Computer Networking
2.9%
Other
53.0%
Most Helpful Reviews
TeamViewer
Most Helpful Favorable Review
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Most Helpful Critical Review
Verified User in Management Consulting
The biggest problem with TeamViewer is that when you are in the middle of a session, the connection is often cut off at any time, without any warning and with a good internet connection. This makes it virtually impossible to use TeamViewer for professional...
Zoho Assist
Most Helpful Favorable Review
Verified User in Information Technology and Services
Zoho Assist is easy to setup and use. Zoho Assist is also part of a fantastic group of Zoho apps that they offer as part of the Zoho One suite, which has a low cost and great selection of apps and options available.
Most Helpful Critical Review
Ryan O.
Verified User in Medical Practice
I thought when buying the wight label option my customers wouldn't see any Zoho stuff
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Verified User in Information Technology and Services
Zoho Assist is easy to setup and use. Zoho Assist is also part of a fantastic group of Zoho apps that they offer as part of the Zoho One suite, which has a low cost and great selection of apps and options available.
Verified User in Management Consulting
The biggest problem with TeamViewer is that when you are in the middle of a session, the connection is often cut off at any time, without any warning and with a good internet connection. This makes it virtually impossible to use TeamViewer for professional...
Ryan O.
Verified User in Medical Practice
I thought when buying the wight label option my customers wouldn't see any Zoho stuff
Alternatives
Discussions
How would teanviewer connect without a fast internet?
9 comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Licencias algo costosas?
4 comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
