When assessing the two solutions, reviewers found Syncro easier to use, set up, and administer. However, reviewers preferred doing business with Striven overall.
The most beneficial aspect of Striven is the flexible and centralized platform that it offers.
The issue I have is that if a customer has the same name as another customer you receive a notice about a possible contact already in the database (which is good). However, you are unable to quickly check if it is the same customer or a different one...
Syncro is very flexible, allowing us to customize how we work with it. But it's not super complicated like AutoTask was. I love the appointment booking module and the integrated emsisoft antivirus offerings. I especially like that you get unlimited RMM...
The payment process has some bugs. I had a customer who wanted to pay his invoice via credit card, but we were unable to enter his credit card info.
The most beneficial aspect of Striven is the flexible and centralized platform that it offers.
Syncro is very flexible, allowing us to customize how we work with it. But it's not super complicated like AutoTask was. I love the appointment booking module and the integrated emsisoft antivirus offerings. I especially like that you get unlimited RMM...
The issue I have is that if a customer has the same name as another customer you receive a notice about a possible contact already in the database (which is good). However, you are unable to quickly check if it is the same customer or a different one...
The payment process has some bugs. I had a customer who wanted to pay his invoice via credit card, but we were unable to enter his credit card info.