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Compare Spruce Health and iPlum 
Featured Products
At a Glance
Market Segments
Small-Business (99.1% of reviews)
Small-Business (98.9% of reviews)
Entry-Level Pricing
$24.00 1 User Per Month
$8.99
Spruce Health
Star Rating
(327)4.7 out of 5
Market Segments
Small-Business (99.1% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansiPlum
Star Rating
(197)4.3 out of 5
Market Segments
Small-Business (98.9% of reviews)
Pros & Cons
Entry-Level Pricing
$8.99
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that iPlum excels in providing a user-friendly app interface, making it easy to access features. Users appreciate the ability to keep personal and business communications separate, which is particularly beneficial for maintaining privacy.
- Users say that Spruce Health stands out for its strong customer support, with many highlighting the team's responsiveness and willingness to assist with technical issues. One user noted that the Spruce team went above and beyond to ensure their number was properly routed to a call center.
- According to verified reviews, iPlum offers a more affordable entry-level price compared to Spruce Health, making it an attractive option for small businesses looking to manage costs while still accessing essential communication features.
- Reviewers mention that Spruce Health is particularly effective for solo practitioners, with its focus on HIPAA compliance and features like auto-responses being highly valued. Users find it easy to implement and use, which is crucial for busy professionals.
- G2 reviewers highlight that while iPlum has a slightly lower overall satisfaction score, it still meets user requirements effectively, with a strong emphasis on HIPAA-compliant messaging features that users find reliable and secure.
- Users report that both platforms have their strengths, but iPlum's ease of use and setup are frequently praised, with many users finding the onboarding process straightforward, while Spruce Health's slightly higher ratings in support and ease of administration reflect its robust service for those needing more assistance.
Pricing
Entry-Level Pricing
Spruce Health
Basic Plan
$24.00
1 User Per Month
The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number.
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System
iPlum
Standard
$8.99
For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail
Free Trial
Spruce Health
Free Trial is available
iPlum
No trial information availableRatings
Meets Requirements
9.1
252
9.2
181
Ease of Use
9.0
257
8.6
183
Ease of Setup
8.9
118
7.9
174
Ease of Admin
9.1
97
8.6
46
Quality of Support
8.9
242
8.4
147
Has the product been a good partner in doing business?
9.1
94
8.2
47
Product Direction (% positive)
8.8
222
8.6
182
Features by Category
Platform
9.2
69
9.3
119
8.9
68
9.2
123
Feature Not Available
8.5
111
9.0
68
9.1
113
9.3
70
9.3
121
9.1
67
9.0
115
Feature Not Available
9.0
111
8.6
66
8.9
114
Patient-Centered Functions
6.6
34
Not enough data
7.0
34
Not enough data
Feature Not Available
Not enough data
9.5
36
Not enough data
Feature Not Available
Not enough data
Operations
8.8
35
Not enough data
8.2
35
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
33
Not enough data
5.3
32
Not enough data
5.7
27
Not enough data
Generative AI
7.6
21
Not enough data
Technology
9.2
144
9.4
24
8.1
99
8.9
23
6.0
61
7.9
21
Administration
7.9
82
7.9
21
8.3
110
8.0
22
6.5
71
7.6
21
Compliance
9.6
161
9.6
23
9.6
141
9.6
22
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Practice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
7.4
65
Not enough data
8.0
68
Not enough data
7.5
63
Not enough data
6.8
64
Not enough data
6.5
62
Not enough data
6.5
62
Basic Communication
Not enough data
8.8
92
Not enough data
Feature Not Available
Not enough data
8.9
92
Not enough data
5.9
77
Not enough data
6.3
72
Not enough data
6.6
74
Agentic AI - VoIP Providers
Not enough data
6.3
50
Not enough data
6.5
50
Not enough data
6.4
51
Not enough data
6.4
49
Access
Not enough data
6.2
69
Not enough data
Feature Not Available
Not enough data
7.1
77
Advanced Features
Not enough data
5.7
70
Not enough data
6.4
78
Not enough data
8.4
85
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.8
9
Not enough data
7.6
9
Calling
Not enough data
7.5
26
Not enough data
Feature Not Available
Not enough data
8.6
27
Not enough data
Feature Not Available
Not enough data
8.3
11
Contacts
Not enough data
8.2
26
Not enough data
Feature Not Available
Not enough data
7.5
25
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
10
Categories
Categories
Shared Categories
Spruce Health and iPlum are categorized as HIPAA Compliant Messaging and Telemedicine
Unique Categories
Spruce Health is categorized as Patient Engagement and Medical Spa
iPlum is categorized as Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Reviews
Reviewers' Company Size
Spruce Health
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iPlum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Mental Health Care
63.2%
Health, Wellness and Fitness
12.1%
Medical Practice
11.1%
Hospital & Health Care
9.9%
Individual & Family Services
1.5%
Other
2.2%
Mental Health Care
54.8%
Health, Wellness and Fitness
11.7%
Hospital & Health Care
10.6%
Individual & Family Services
3.7%
Marketing and Advertising
2.1%
Other
17.0%
Discussions
Is Spruce a ERP system?
10 Comments
CL
Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc.Read more
What is Spruce program?
1 Comment
CS
Spruce is a healthcare communication platform designed for medical professionals and easy HIPAA-compliance; consolidating communication channels, including...Read more
Best way to download your convos for your record keeping?
1 Comment
CS
Spruce is a medical record so many of our clinicians actually keep everything within Spruce. You can use our search feature to find anything at a later time...Read more
iPlum has no discussions with answers
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