Compare Sprout Social and Verint Messaging 
At a Glance
Market Segments
Small-Business (46.0% of reviews)
Enterprise (45.7% of reviews)
Entry-Level Pricing
Starting at $199.00 1 user/per month (billed annually)
No pricing available
Sprout Social
Star Rating
(3,859)4.4 out of 5
Market Segments
Small-Business (46.0% of reviews)
Entry-Level Pricing
Starting at $199.00 1 user/per month (billed annually)
Free Trial is available
Browse all 4 pricing plansVerint Messaging
Star Rating
(83)4.4 out of 5
Market Segments
Enterprise (45.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint MessagingSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sprout Social excels in its Content Calendar feature, scoring 9.1, which allows for seamless scheduling and planning of social media posts, while Verint Messaging, although strong, scores slightly lower at 8.9.
- Reviewers mention that Verint Messaging offers superior Live Chat capabilities, with a score of 9.2, providing a more robust experience for real-time customer interactions compared to Sprout Social's score of 7.9.
- G2 users highlight that Sprout Social's Social Analytics features, particularly in Post Performance tracking, are highly rated at 8.8, whereas Verint Messaging's analytics capabilities, while effective, do not match this level of detail.
- Users on G2 report that Verint Messaging shines in Sentiment Analysis, scoring 8.5, which helps businesses gauge customer feelings effectively, while Sprout Social's score of 7.6 indicates room for improvement in this area.
- Reviewers say that Sprout Social's Approval Workflows feature, scoring 8.1, is particularly beneficial for teams needing structured content approval processes, whereas Verint Messaging's score of 8.6 suggests it has a more streamlined approach to ticketing and macros.
- Users report that Verint Messaging's Customer Interaction Automation features are highly praised, with a focus on lead generation and document processing, which are essential for enterprise-level clients, while Sprout Social's offerings in this area are less comprehensive.
Featured Products
Sponsored
Customerly
(37)
Social Media Listening Tools
Visit Website
Sponsored
Spoki
(4)
Social Media Listening Tools
Visit Website
Sponsored
Alhena AI
(34)
Social Media Listening Tools
Visit Website
Pricing
Entry-Level Pricing
Sprout Social
Standard
Starting at $199.00
1 user/per month (billed annually)
- 5 social profiles
- All-in-one social inbox
- Social content calendar
Verint Messaging
No pricing availableFree Trial
Sprout Social
Free Trial is available
Verint Messaging
No trial information availableRatings
Meets Requirements
8.5
3,432
8.7
73
Ease of Use
8.8
3,467
9.1
73
Ease of Setup
8.7
2,046
9.0
35
Ease of Admin
8.8
1,599
8.6
35
Quality of Support
8.7
3,078
9.0
68
Has the product been a good partner in doing business?
8.8
1,562
8.8
33
Product Direction (% positive)
8.9
3,367
9.2
74
Features by Category
Social Analytics
7.9(won by default)
1723
Not enough data
8.0(won by default)
1906
Not enough data
8.8(won by default)
2067
Not enough data
7.4(won by default)
1389
Not enough data
7.4(won by default)
1407
Not enough data
7.7(won by default)
1162
Not enough data
7.4(won by default)
1101
Not enough data
Reports & Dashboards
8.1(won by default)
1920
Not enough data
8.7(won by default)
1994
Not enough data
8.5(won by default)
1837
Not enough data
Feature Not Available
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
9.0
1714
Not enough data
8.0
1531
Not enough data
8.3
1573
Not enough data
8.1
1497
Not enough data
8.4
1599
Not enough data
Feature Not Available
Not enough data
Social Management
8.7
2699
Not enough data
8.9
2690
Not enough data
8.2
2349
Not enough data
8.6
2652
Not enough data
Feature Not Available
Not enough data
8.1
1429
Not enough data
7.7
1024
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
Not enough data
7.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring & Listening
8.6
1379
9.1
24
7.1
923
8.8
22
8.3
683
8.7
5
8.1
668
Not enough data
7.9
645
8.0
5
8.1
672
Not enough data
Data Management & Analysis
7.6
689
8.5
27
8.7
1447
8.7
26
8.2
713
7.7
5
8.0
622
7.3
5
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.5
440
Feature Not Available
7.3
433
Feature Not Available
Process
8.6
1006
8.5
33
8.2
804
8.6
27
7.9
571
8.6
38
Channels
Feature Not Available
Feature Not Available
9.0
1060
9.3
46
Feature Not Available
9.2
23
Feature Not Available
Feature Not Available
Feature Not Available
8.9
25
Insight
7.6
695
8.5
37
8.6
988
8.7
42
Feature Not Available
8.6
33
Feature Not Available
9.0
35
Categories
Categories
Shared Categories
Sprout Social and Verint Messaging are categorized as Social Customer Service and Social Media Listening Tools
Unique Categories
Sprout Social is categorized as Social Media Analytics, Social Media Suites, and Social Media Management
Verint Messaging is categorized as AI Agents, Conversational Support, Conversational Marketing, and Social Commerce Platforms
Reviews
Reviewers' Company Size
Sprout Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Messaging
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
21.3%
Non-Profit Organization Management
6.3%
Higher Education
4.7%
Information Technology and Services
3.8%
Financial Services
3.5%
Other
60.4%
Retail
8.6%
Marketing and Advertising
7.4%
Telecommunications
6.2%
Information Technology and Services
6.2%
Utilities
4.9%
Other
66.7%
Most Helpful Reviews
Sprout Social
Most Helpful Favorable Review
Stephany S.
Verified User in Gambling & Casinos
The incredibly clean UI makes this tool a breeze to use for daily social media monitoring. Up to 50 different channels can be added to the platform, making it very easy for a community manager to respond quickly for multiple brands. Teams also have the...
Most Helpful Critical Review
Mateusz P.
Verified User in Sporting Goods
Firstly, the features are a bit lacking. Sprout Social pulls @mentions and #hashtags into the feed but photo tags and other social media tags are not pulled in by Sprout Social requiring you to log into each social media channel and check. Secondly, the...
Verint Messaging
Most Helpful Favorable Review
Ben E.
Verified User in Telecommunications
This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...
Most Helpful Critical Review
Verified User in Marketing and Advertising
Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.
Stephany S.
Verified User in Gambling & Casinos
The incredibly clean UI makes this tool a breeze to use for daily social media monitoring. Up to 50 different channels can be added to the platform, making it very easy for a community manager to respond quickly for multiple brands. Teams also have the...
Ben E.
Verified User in Telecommunications
This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...
Mateusz P.
Verified User in Sporting Goods
Firstly, the features are a bit lacking. Sprout Social pulls @mentions and #hashtags into the feed but photo tags and other social media tags are not pulled in by Sprout Social requiring you to log into each social media channel and check. Secondly, the...
Verified User in Marketing and Advertising
Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.
Alternatives
Discussions
Is there a place of education for users?
6 comments
EC
I'm sorry, but the text you provided is a URL, which does not contain any content in an unknown language for translation. If you have a specific text in an...Read more
How can I access a more affordable reasonably priced membership with Sprout Social
3 comments
RS
Feel free to chat us directly at Sprout and we can get you in touch with a team member who can walk through your specific use case for you and the best...Read more
Is Sprout Social legit?
3 comments
JG
Definitely! Very useful and intuitive platform to manage and analyze social media.Read more
What is Verint Messaging used for?
1 comment
AT
Verint Messaging enables brands to engage with customers on WhatsApp, Facebook Messenger, X DM, and other digital channels to provide elevated customer...Read more
Verint Messaging has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
