Compare Sinch and Twilio 
- Users report that Twilio excels in Ease of Integration with a score of 8.2, while Sinch trails behind at 7.6, making Twilio a preferred choice for businesses looking to seamlessly incorporate communication solutions into their existing systems.
- Reviewers mention that Twilio's Quality of Support is rated at 8.0, significantly higher than Sinch's 6.8, indicating that Twilio users often feel more supported and valued when seeking assistance.
- G2 users highlight Twilio's superior API Call Speed with a score of 8.3 compared to Sinch's 8.1, suggesting that Twilio may provide a more responsive experience for applications requiring quick data exchanges.
- Users on G2 note that Twilio offers a wider range of Communication Varieties with a score of 8.4, while Sinch's score of 7.1 indicates a more limited selection, which could impact businesses needing diverse communication channels.
- Reviewers say that Twilio's Documentation is rated at 7.8, which is higher than Sinch's 7.0, suggesting that Twilio provides clearer and more comprehensive resources for developers and users alike.
- Users report that Twilio's Product Direction is viewed positively at 8.5, compared to Sinch's 7.3, indicating that Twilio is perceived as having a more promising roadmap for future enhancements and features.
The service used is WhatsApp, and in the first month of launch, it is still being promoted, with the first month's fee being waived as a very considerate gesture.
It is not possible to get pricing data through Sinch's API, unlike many of their competitors. After committing to offer us a fixed price in a key market, they raised their prices by 6x and did not notify us in any way, even though they sent us other email...
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
The service used is WhatsApp, and in the first month of launch, it is still being promoted, with the first month's fee being waived as a very considerate gesture.
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
It is not possible to get pricing data through Sinch's API, unlike many of their competitors. After committing to offer us a fixed price in a key market, they raised their prices by 6x and did not notify us in any way, even though they sent us other email...
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
