Compare SimpleTexting and Swell Software 
At a Glance
Market Segments
Small-Business (74.5% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
$39.00 Per Month
Contact Us 1 Per Location
SimpleTexting
Star Rating
(640)4.7 out of 5
Market Segments
Small-Business (74.5% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 6 pricing plansSwell
Star Rating
(372)4.5 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 1 Per Location
Browse all 3 pricing plansSimpleTexting vs Swell
When assessing the two solutions, reviewers found SimpleTexting easier to use and set up. Reviewers also felt that SimpleTexting was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that SimpleTexting meets the needs of their business better than Swell.
- When comparing quality of ongoing product support, reviewers felt that SimpleTexting is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Swell over SimpleTexting.
Pricing
Entry-Level Pricing
SimpleTexting
500 Credits
$39.00
Per Month
500 Outgoing Text Messages
- Mass texting
- Two-way messaging
- Free SMS replies and incoming messages
Swell
Online Reputation
Contact Us
1 Per Location
For gaining reviews and boosting your reputation
- Personalize review invites
- Send SMS and email review invites
- Create automated review campaigns
Free Trial
SimpleTexting
Free Trial is available
Swell
Free Trial is available
Ratings
Meets Requirements
9.2
472
9.0
256
Ease of Use
9.3
475
9.0
259
Ease of Setup
9.2
354
8.8
178
Ease of Admin
9.2
351
9.2
177
Quality of Support
9.4
449
9.2
251
Has the product been a good partner in doing business?
9.4
347
9.2
175
Product Direction (% positive)
8.7
436
8.8
228
Features by Category
Text Messaging
9.3
193
|
Verified
8.6
30
9.0
181
|
Verified
8.3
34
9.1
173
|
Verified
7.9
28
9.1
161
|
Verified
7.7
34
9.0
160
|
Verified
7.8
23
8.7
150
|
Verified
8.2
27
9.0
136
|
Verified
8.0
36
8.4
82
8.1
29
SMS Platform
8.1
154
|
Verified
8.0
27
8.7
154
|
Verified
8.2
27
7.5
54
7.5
19
7.5
51
8.1
19
8.0
72
|
Verified
7.2
17
8.1
60
|
Verified
8.4
21
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.6
34
Not enough data
8.8
37
Not enough data
8.8
37
Support Automation
Not enough data
8.2
39
Not enough data
8.7
42
Not enough data
8.5
38
Not enough data
8.0
32
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
9.5
125
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
101
Not enough data
Administration
8.9
82
Not enough data
8.4
73
Not enough data
8.0
53
Not enough data
7.6
48
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.8
67
Not enough data
8.2
68
Not enough data
7.9
37
Not enough data
8.6
53
Not enough data
7.8
30
Internal Use
Not enough data
8.3
53
Not enough data
8.6
51
Not enough data
8.6
40
Not enough data
8.7
40
Not enough data
8.3
44
Not enough data
8.5
42
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Feature Not Available
Not enough data
8.7
52
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
9.0
54
Process Management
Not enough data
8.6
54
|
Verified
Not enough data
8.8
49
Not enough data
8.9
54
|
Verified
Not enough data
8.7
55
System Management
Not enough data
8.9
55
Not enough data
8.9
49
Consumer Intelligence
Not enough data
9.0
140
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
113
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
90
|
Verified
Not enough data
8.9
164
|
Verified
Media Monitoring
Not enough data
8.4
97
|
Verified
Not enough data
8.1
88
|
Verified
Not enough data
Feature Not Available
In-House Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Feature Not Available
Not enough data
7.9
37
Not enough data
9.6
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
SimpleTexting and Swell are categorized as SMS Marketing
Unique Categories
SimpleTexting is categorized as Proactive Notification and Appointment Reminder
Swell is categorized as Online Reputation Management, Enterprise Feedback Management, Live Chat, and Conversational Support
Reviews
Reviewers' Company Size
SimpleTexting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Swell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
11.9%
Religious Institutions
9.1%
Health, Wellness and Fitness
6.4%
Retail
3.8%
Real Estate
3.8%
Other
64.9%
Hospital & Health Care
27.0%
Health, Wellness and Fitness
18.8%
Medical Practice
15.2%
Construction
4.7%
Leisure, Travel & Tourism
4.1%
Other
30.2%
Alternatives
Discussions
Does SimpleTexting.com offer an API?
2 Comments
Official Response from SimpleTexting
If you want more information on our API, then we recommend checking out this page: https://simpletexting.com/api/Read more
What is SMS?
1 Comment
Official Response from SimpleTexting
SMS stands for Short Message Service. It is often referred to as “text messaging” and used on mobile phones. If you'd like to learn more about our...Read more
What is a short code?
1 Comment
Official Response from SimpleTexting
Short codes are short phone numbers, typically 5 or 6 digits long, that can only be used for text messages (SMS) or MMS messages. Short codes are “short” by...Read more
How can I close the chats without having to delete them with the beta experience?
1 Comment
IS
When you are on the dashboard, in message , on the right side there is an option to archive. Read more
I am still interested in using your product but need someone who is able to follow through and follow up
1 Comment
IS
Our Onboarding coach was Jacob Voyles . support@swellcx.com
385-519-6341. Read more
How can I get more support?
1 Comment
IS
When you ae on the swell dashboard on the top right next to the right of Quick Send is an information help bot. Read more
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