When assessing the two solutions, reviewers found ShipStation easier to use, set up, and administer. Reviewers also preferred doing business with ShipStation overall.
ShipBob continues to develop operational capabilities to allow our business to compete in terms of both cost and service level for our customers. Over the past year, they have added a lot of experience and talent to the team allowing us to effectively...
They overcharge on nearly every package Their customer support takes 48+ hours to respond sometimes "We'll be refunding you the $2k+ overcharge" but still haven't seen a dime SLAs reset randomly without an explanation
When it works correctly, it's fantastic.
Support is absolutely horrendous and caused us to leave the platform. They did not read any part of our support request and at best, kept pawning us off on support articles that were loosely related to some of the words we mentioned. After nearing 2 weeks...
ShipBob continues to develop operational capabilities to allow our business to compete in terms of both cost and service level for our customers. Over the past year, they have added a lot of experience and talent to the team allowing us to effectively...
When it works correctly, it's fantastic.
They overcharge on nearly every package Their customer support takes 48+ hours to respond sometimes "We'll be refunding you the $2k+ overcharge" but still haven't seen a dime SLAs reset randomly without an explanation
Support is absolutely horrendous and caused us to leave the platform. They did not read any part of our support request and at best, kept pawning us off on support articles that were loosely related to some of the words we mentioned. After nearing 2 weeks...