QuickBooks Online Reviews & Product Details

We’ve been using QuickBooks Online across multiple clients and entities, mainly for bookkeeping, payroll tracking, and monthly reporting. What works well is how easy it is to set up and get started, especially for standard accounting workflows.

The bank feeds and rules help save time on repetitive entries, and it integrates with a lot of third-party apps which is useful in our case since every client has a slightly different setup. Review collected by and hosted on G2.com.

One thing that can be frustrating is how it handles multi-entity or non-US setups. We’ve had situations where we needed to configure entities outside the US, and the system doesn’t always adapt smoothly.

Also, in non-US setups, the number of apps supported through the integration feature is very limited. For example, one of our clients in the UK is using Ramp, but QBO UK doesn’t support integration with Ramp, which increases manual work on our end.

On top of that, the user interface changes far too quickly. It keeps getting updated, and it becomes hard to stay familiar with the workflow when the interface is changing so often. Review collected by and hosted on G2.com.

I appreciate the full range of options; QBO really has a monopoly in the online accounting software space. There isn’t much that truly competes with it, largely because of its name recognition. I know that if we use QBO, any accounting professional will be able to work with it. It covers all of our needs. Review collected by and hosted on G2.com.

I feel like the reporting dashboards are never 100% accurate or fully trustworthy. The way the information is laid out, along with the recent updates, felt unnecessary and made things harder to follow. Overall, it isn’t very user-friendly unless you’ve had training or have been using it for a long time. Customer support is lacking. Review collected by and hosted on G2.com.

QuickBooks Online has been an easy way for our fully remote organization to all have access to the financial data for the organization - in real time. There are new features constantly being rolled out, to better support the organization. It is relatively low-cost, is easy to use, and was relatively easy to set up. There are great integrations to further productivity. We use it daily to weekly. We've had great experience with their customer service as well. Review collected by and hosted on G2.com.

Sometimes QuickBooks Online has issues with the file uploads for the various transactions. Additionally, if you are uploading backup files for each transaction, it gets really time consuming. It would be much better if there were a drag/drop function as it would greatly decrease the time taken each month to handle that portion of the financial work. Review collected by and hosted on G2.com.

QuickBooks Online is very user-friendly and easy to navigate, even if you’re not an accountant. The dashboard provides a clear snapshot of income, expenses, and cash flow, which makes it easier to make quick financial decisions. I especially appreciate how simple it is to create invoices, track payments, and reconcile bank transactions without a lot of extra steps. The bank feed integration saves a lot of time by automatically importing and categorizing transactions, so I’m not constantly entering data manually. It also integrates smoothly with other tools and apps, which adds flexibility as a business grows. Overall, it streamlines day-to-day accounting tasks and keeps financial records organized in one place. Review collected by and hosted on G2.com.

While the platform is very powerful, some advanced features require a bit of exploration to fully utilize. There are many options available, so new users may need some time to understand all the capabilities. However, once familiar with the system, it becomes much easier to navigate and use efficiently. Review collected by and hosted on G2.com.

I like how easy QuickBooks Online is to use, and how quickly I can log in and find what I need. As a newcomer to the industry, it’s especially helpful that the platform is straightforward and easy to understand. The initial setup was also extremely simple. I use QuickBooks Online about once a week to keep everything reconciled, and the system makes that process easy. It also integrates nicely with Gusto. Review collected by and hosted on G2.com.

There are a lot of options, and at first it can feel overwhelming when you’re trying to figure out what you need to do in QuickBooks. It took me a little while to get oriented and find the right place to go. Review collected by and hosted on G2.com.

nothing at the moment. Can't wait until after 2025 tax seaon to switch Review collected by and hosted on G2.com.

QuickBooks Online has deliberately removed the ability to print IRS-compliant 1099 forms with boxes, a feature that existed for years and is still required for many established workflows.

There is no technical limitation here — the data exists, but the form layout is intentionally suppressed to push users into paid e-filing. This forces businesses and accounting firms to either pay extra, manually re-enter data into IRS PDFs, or use third-party services.

This is a clear regression, not an improvement. It increases cost, wastes time, introduces error risk, and creates unnecessary compliance confusion. Removing core functionality to coerce add-on purchases undermines trust in the platform.

If you rely on predictable, standards-based accounting workflows, be aware that QuickBooks can and will remove them without notice. Review collected by and hosted on G2.com.

I love how easy QuickBooks Online is to use and the design of the interface. I really appreciate how it integrates with so many of the platforms we're already using, making it incredibly convenient. It's great for keeping accurate financial records, and it integrates seamlessly with our donor CRM to ensure that all financial data aligns across systems and with our bank records. QuickBooks Online is considered one of the best accounting tools, and this is evident as it has direct integrations with many other apps and platforms, including integration through Zapier. It's perfect for managing our financials in-house due to these capabilities. Review collected by and hosted on G2.com.

N/A it is awesome Review collected by and hosted on G2.com.

Fully fledged accounting app that is widely used in organizations and businesses across US and Canada. It's considered the industry standard for accouting. The support team is top notch, if you need any help they get it resolved in timely manner. Once you get your head around QBO, it's easy to use and operate on a daily basis. It has various and wide integrations with other softwares. Review collected by and hosted on G2.com.

Customization to fit a specific business requirements or needs is currently limited. They should extend the customization of the invoices, bills and other financial documents to meet every customers expectations. They should allow customer to request for new features that might benefit them to be added to the platform. Review collected by and hosted on G2.com.

QuickBooks Online has earned its reputation as the industry standard for small business bookkeeping, and it’s easy to see why. The cloud-based platform allows me to access my books from anywhere, whether I’m at my desk or traveling, which is a significant advantage over traditional desktop software.

Another notable benefit is how smoothly QBO integrates with other Intuit products. The entire ecosystem feels unified—bookkeeping, tax preparation, invoicing, and advisory tools all work together effortlessly. This level of integration streamlines my workflow and helps keep my financial records accurate and consistent across different platforms. For maintaining compliance and building client trust, that reliability is truly invaluable. Review collected by and hosted on G2.com.

While QBO offers robust features, it can become costly compared to other options, particularly when you begin adding extra modules. The interface, although effective, may seem daunting to newcomers, and there is a noticeable learning curve for advanced functionalities. Although I have found alternatives that are simpler to use or tailor to my business, what draws me to QBO is the comprehensive Intuit ecosystem, which includes access to live payroll and bookkeeping support whenever I need it. Review collected by and hosted on G2.com.

Built for ecommerce (unfortunately, we aren't ecommerce based) Review collected by and hosted on G2.com.

**NOTE - on pro version

Will not print pay stubs (must go create a separate report for each vendor if you need to include all invoices on a separate pay stub)

Customer Support is TERRIBLE.

No work around for work order tracking (previously used sales orders in desktop, not a workable option in online).

Things that were user-friendly in desktop (like chart of accounts & bank ledgers, for ex. are a giant PITA)

You cannot backup your data (without a 3rd party app) and "exporting" is so limited you will lose everything if there's an issue.

Again, cannot be overstated just how bad their support is.

Migrating from desktop took over 3 weeks to correct issues and the advice from reps would've horribly screwed up PL/balance sheet so be prepared to figure it out yourself or pay for their accountant service.

Sidenote, I also work in QB online for a non-profit (in addition to my for-profit day job) - their 'non-profit accounting' is just the for profit software with different labels slapped onto reports, there is NO fund accounting capability.

Lastly, their support is terrible, do NOT trust their advice, it is often bad. If you don't understand your books get a second opinion before doing anything they recommend to solve an issue. Review collected by and hosted on G2.com.