It brings all the stores at one place which makes it easy to process orders. Review collected by and hosted on G2.com.
No dislike of shipstation except most recently they increase the price on UPS from shipstation account. Review collected by and hosted on G2.com.
Its history . . . but that is now history. Review collected by and hosted on G2.com.
I’ve been a loyal customer of ShipStation since 2015—nearly a decade of paying for their service without issue. But this past week has been a nightmare.
Out of the blue, all of our API connections stopped working, and we began receiving error 402 across the board. No notice. No warning. Just a broken system. When I reached out, I was eventually told I needed to upgrade to a higher-tier “Gold” plan—despite being well under the shipping and selling channel thresholds that supposedly justify that tier.
So let me get this straight: after years of paying for your service and building our workflow around your platform, you arbitrarily cut off API access and hold it hostage behind a paywall—even though we’re using a fraction of what we’re allowed? That’s not a “policy change.” That’s a cash grab, plain and simple.
To make matters worse, customer support was robotic, scripted, and infuriatingly slow. I had to talk to an AI assistant that couldn’t understand the problem, and when I finally got to a human, they repeated company lines about “new policies” and offered no real solutions. The support rep even admitted the usage didn’t justify an upgrade—but still told me to pay more if I wanted it to work.
This is a betrayal of customer trust and a shining example of how not to treat long-term users.
I’ve canceled my account and will never recommend ShipStation again. If you’re a business owner relying on stable integrations and transparent pricing, look elsewhere. There are plenty of other platforms that won’t pull the rug out from under you for a few extra bucks. Review collected by and hosted on G2.com.
First and foremost, we want to sincerely thank you for being a loyal ShipStation customer since 2015. We’re truly sorry to hear about your recent experience and the frustration it’s caused. Your feedback is not only heard — it’s valued.
We understand how disruptive unexpected changes can be, especially when your business relies on our platform for daily operations. You’ve invested nearly a decade in using ShipStation, and we deeply regret that this change around API access left you feeling blindsided and unsupported.
To provide some clarity:
Our goal with recent plan changes — including API access moving to the Gold tier — is to better align our pricing with the value and scalability our platform offers, especially for growing businesses that rely heavily on integrations. We recognize that for some customers, these changes may feel abrupt or frustrating, especially if you’re not seeing new features that you would utilize. We’re actively working to make the value of each tier clearer, and your feedback helps shape that direction.
I have reached out to you personally to discuss potential options in hopes to find a way forward that addresses your concerns and shows you the level of care and support you deserve, so keep an eye on your email inbox.
Thank you again for taking the time to share your experience — we’re listening.
- Hunter
