ShipBob Reviews & Product Details

The inventory section wherein they store all the Stock and how we can view all those data is quite good Review collected by and hosted on G2.com.

The claim submission is really painful, we had to submit all the documents, flexport was much better for claim submission Review collected by and hosted on G2.com.

ShipBob is easy to use with an advanced portal that makes shipping and receiving easy. Due to this, products are checked in fast and as soon as they arrive.

In addition, ShipBob has great analytics that help with inventory planning!

ShipBob also has a wonderful onboarding team that will help you along the way! We had a wonderful implementation specialist named Ankit Gupta, who is essentially a ShipBob Guru with very fast response times to any issues or questions you may have.

With Ankit helping us through the integration as well as teaching us the ins and outs, I feel more comfortable and confident using ShipBob as our 3PL.

Written by - Clea Murphy, Head of Supply at Nutra Holdings. Review collected by and hosted on G2.com.

I don't think it is necessary when doing an external transfer to Amazon to have the original order split multiple times and request the client to go into each individual split to add FBA box labels. It is a very tedious task to do and can take a long time to complete. It would be easier to add the box labels to the master shipment plan versus every single split. Review collected by and hosted on G2.com.

The number of warehouses they have globally. Review collected by and hosted on G2.com.

I own a midsized business with roughly $5 million a year in revenue from physical products that we ship to customers.

My experience with ShipBob has been nothing short of a disaster. The sales process was high touch, with constant communication and promises of superior service that turned out to be nothing more than a bait and switch tactic. Once we signed on the dotted line, our salesperson vanished into thin air. Unless you're spending millions of dollars with ShipBob annually, don't expect any attention or assistance from them.

We've encountered numerous issues during our two-year relationship with ShipBob. One consistent problem has been getting our products delivered to their warehouse. Despite having made appointments, our shipments have been repeatedly rejected, resulting in out-of-stock situations and delays in fulfilling orders.

There have also been instances of products being damaged, destroyed, or lost altogether. This has led to customer dissatisfaction and significant financial losses for us. The lack of responsibility on ShipBob's part for these mishaps is alarming.

The company's payment system is another point of contention. There have been times when all our shipments were halted due to glitches in the system that acted as if no payment method was on file, even though we had multiple methods on file and were charged daily by ShipBob.

Perhaps the most infuriating aspect of dealing with ShipBob is their blatant disregard for their customers. We've had situations where our orders were on hold for weeks because we couldn't get our products into their warehouses and onto the shelves. Seeking help from ShipBob in these circumstances was like shouting into a void. All we received were automated email responses promising escalation that never materialized, and none of the responders had the authority to solve our problems.

In summary, working with ShipBob has been an exercise in frustration and disappointment. Their lack of customer care and the myriad of issues we've encountered have caused serious disruptions to our business. I would caution anyone considering their services to think twice before signing up. Review collected by and hosted on G2.com.

Quick onboarding, integrations work well. System UI is good Review collected by and hosted on G2.com.

Overcharging due to non transparent pricing. Lost stock, horrible horrible customer service with false promise over false promise. Zero trust. Review collected by and hosted on G2.com.

Shipbob has a great user desktop interface and deep reporting on fulfillment and inventory metrics. When they make mistakes, as everyone does, they bend over backwards to make it right Review collected by and hosted on G2.com.

At times, they will get behind and miss delivery SLAs. We've also had issues with lost inventory at times. The interface on the phone is challenging for order entry and I would think they would have an app to improve the handheld experience. Review collected by and hosted on G2.com.

I think the best about Shipbob is that it works smoothly and if you have any trouble there is always a responsive support team to help you solve your issues the best way possible.

They are always very professional, answering on time and giving the best of them to make you feel respected and taking care of.

Also, the platform is very easy to use. Review collected by and hosted on G2.com.

I'm not sure if it is a Shipbob issue. But I would like that they were able to solve some issues that occur with the couriers sometimes. When something goes wrong on that end of the process is sometimes hard to solve it o impossible because it don't depends on them. I would like they could involve on that situations' solving better. Review collected by and hosted on G2.com.

The promise or model of Shipbob sounds attractive. Review collected by and hosted on G2.com.

Systems bugs and limitations that make resolving simple issues take longer while incurring charges on storage and other cost areas.

Support that is inefficient and prolongs and delays errors made by their shipping/receiving.

Demanding ongoing credit card, same-day charges, making invoicing and make-goods extremely hard to get from them; they hold your inventory hostage, basically, auto-charging various fees and stopping fulfillment if you hold them to task.

Management's refusal to engage when terminated, instead sucking charges and fees out of you while you try to draw down or transfer inventory.

Shipbob put us in Amazon Late Shipment / Account Deactivation Risk no fewer than three times in less than a year. They hold their own software in high regard, when it is buggy and unfriendly. It is a monolith style business model that is exploits its leverage, camps out on the contractual terms which it refuses to resolve by any attempt nor any channel of communication. Review collected by and hosted on G2.com.

The DTC side has been great.

Having worked with other 3PLs in the past, moving to ShipBob was really simple and straightforward. Given the mixed reviews you can find on any 3PL, always a bit apprehensive about the transition. Given our experience, I think the only reason anyone would be frustrated with ShipBob for DTC is if they've never used a 3PL before and don't understand how ShipBob is a big step up.

ShipBob has a lot of systems/controls in place, which if you are used to getting someone on the phone can be frustrating, but for us has been amazing. They're faster, more accurate and cheaper than our previous 3PL, and while no 3PL will be perfect, they're a big improvement for us. We were deciding between ShipHero and ShipBob, and glad we went with ShipBob.

A few of the highlights

- Shipping and fulfillment speeds. Anytime an order isn't fulfilled within 1 business day, it gets upgraded shipping speeds at no cost. This has been really helpful and taken some pressure off our CS team.

- Software. Being able to login, pause, change, or cancel orders easily is a huge win for our CS team. Also syncing bundles and inventory to Shopify.

- Distributing inventory to different FCs is really straightforward, and appreciate the control and visibility.

- Accurate shipping weights and visibility. Scanning in items for the accurate dimensions is wonderful and removes any concerns about the wrong weights being used to charge for shipping which was a huge issue for us previously Review collected by and hosted on G2.com.

B2B shipping (wholesale orders) is a work in progress.

Overall, you can tell that ShipBob really focuses and specializes on DTC. Their ops, and warehouse teams are really designed to focus on this. Generally this is good, but with B2B we've run into some issues that were surprising, and should have been easily resolved.

The ShipBob team has been very professional about rectifying issues, but this takes a bit longer than would be idea. Once the B2B gets up to par with the DTC, they'll be unstoppable, so I'm hoping they work things out quickly. Review collected by and hosted on G2.com.

Switched to ShipBob because our other fulfillment company gave us plenty of issues and I have not looked back since! Firstly, their customer service is brilliant. I had the honor of having Garauv as my onboarding consultant. He was extremely patient, knowledgeable, and great to work with! He made my onboarding experience a great one and I am extremely grateful to have him managing my onboarding experience! Secondly, Shipbob is efficient in sending out inventory and I don't have to keep an eye on it as I know it's in good hands! They pretty much help in any way they can so you're not alone in this process and I am absolutely grateful for it! Review collected by and hosted on G2.com.

ShipBob has been great so far so no complaints! Review collected by and hosted on G2.com.