# ShipHero Reviews **Vendor:** ShipHero **Category:** [Warehouse Management Software](https://www.g2.com/categories/warehouse-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 205 ## About ShipHero ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x ## ShipHero Pros & Cons **What users like:** - Users praise ShipHero for its **intuitive design** and exceptional support, greatly enhancing operational efficiency and productivity. (80 reviews) - Users praise ShipHero for its **exceptional customer support** , highlighting prompt and professional assistance for various challenges. (71 reviews) - Users appreciate the **efficient onboarding process** with ShipHero, feeling supported and confident throughout their transition. (42 reviews) - Users appreciate the **robust and user-friendly features** of ShipHero, enhancing their e-commerce operations effectively. (38 reviews) - Users value the **quick and helpful customer support** from the ShipHero team, fostering a strong partnership with 3PL. (38 reviews) - Efficiency (34 reviews) - Order Management (33 reviews) - Users commend ShipHero for its **reliable inventory management** , enhancing visibility and efficiency in business operations. (32 reviews) - Users value the **setup ease** of ShipHero, finding the onboarding process smooth and user-friendly for teams. (32 reviews) - Shipping Efficiency (27 reviews) **What users dislike:** - Users experience **poor customer support** , often facing delays in resolution, especially for urgent issues impacting order shipping. (26 reviews) - Users find the **limitations in features** of ShipHero frustrating, particularly with work orders and wholesale functionality. (22 reviews) - Users find **inventory management challenging** with ShipHero, especially when handling multiple storefronts and virtual warehousing. (18 reviews) - Users face significant **integration issues** with ShipHero, leading to frustrations and concerns about system compatibility. (17 reviews) - Users experience **frequent software bugs** , leading to manual re-processing and prolonged support resolution times. (16 reviews) - Order Management Issues (15 reviews) - Users experience **technical issues** such as bugs and delays in support, impacting order processing efficiency. (15 reviews) - Users note **limited reporting** capabilities in ShipHero, hindering effective data analysis for process improvements. (14 reviews) - Order Management (14 reviews) - Shipping Issues (14 reviews) ## ShipHero Reviews ### 1. Flexible, Solution-Oriented WMS Team That Adapts to Your Business (small or large) **Rating:** 4.5/5.0 stars **Reviewed by:** Paul H. | Founder & President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about ShipHero?** Upsides, and my deciding factors against other WMS'. I reviewed 4 or 5 WMS' for my start up, for context. - Interest in working with me, and being flexible. Flexibility regarding implementation calls, automations / stores, and pricing agreements, specifically. - Alex, Brandon, and Heather have been great to work with. I met Lara Pease today, and no one on the team has rushed to get off a call or just said "thats how the system works, deal with it". Everyone has been solution-oriented, and willing to troubleshoot issues within my specific business case **What do you dislike about ShipHero?** It is making progress towards omni-channel, but it is clear it is a D2C powerhouse. No WMS hits 100% of every 3PL's boxes, so take this with a grain of salt. Building out notifications, and email notifications for manual / no-store customers would be a great feature. I often have customers that want an email (for accounting purposes) to know (1) when an order ships and (2) what the estimated shipping costs were. My workaround is to copy/paste this via email, since they don't want to self-serve in the system. The wholesale module (which has made improvements since I started in January), needs some TLC. I would be happy to detail suggestions with a teammate, just let me know. Something simple like, loading billing profile's into the "Charges" tab so I don't have to manually type and look up rates would be helpful. e.g.) I charge $5 for stretch wrap, but I don't know that off-hand. When I go to add charges to the wholesale order, I need to look up the rates and descriptions of that specific line item for that 3PL customer. I have other examples, but that is a simple example. **What problems is ShipHero solving and how is that benefiting you?** I am a start up with private-funding. I don't have an integrations team, a billing team, customer service team, etc. Having plug-and-play integrations are a a low barrier of entry for me. The integration into QBO is a life-saver as well. Having the shipsfor portal that my customers can log into is massive. ### 2. Transformed Our 3PL Operations with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany F. | Patient Care Technician II **Reviewed Date:** May 05, 2026 **What do you like best about ShipHero?** I find ShipHero’s improvements in picking times, order accuracy, and client visibility impressive. Its user interface is more user-friendly for our staff. The software has completely transformed our 3PL business, with each feature well-tested and field-proven before launch. The team behind ShipHero, especially our onboarding specialist Marcus, our sales representative Alex, and EDI lead Jay, offers responsive, personalized service that truly stands out. ShipHero's client portals, mobile picking with barcode scanning, product locations, flexible picking and packing strategies, easy-to-use automation rules, one-click marketplace integrations, QuickBooks integration, billing tracking, and intuitive UI/UX design make it incredibly valuable to us. Switching software can be daunting, but thanks to our onboarding specialist's support, the transition was smooth. **What do you dislike about ShipHero?** The billing module is great for people who have simple pricing structures. If you have more complex needs, the current billing module can be challenging. However, we have heard rumors that this is in the process of being revamped. **What problems is ShipHero solving and how is that benefiting you?** ShipHero improves our picking times, order accuracy, and client visibility. It offers a great user interface, transparent client portals, mobile picking with barcode scanning, flexible picking strategies, and easy automation rules, enhancing our 3PL business operations. ### 3. Outstanding Senior Tech Support: Fast Diagnosis, Clear Guidance, and Proactive Follow-Up **Rating:** 5.0/5.0 stars **Reviewed by:** Oren D. | AI Automation Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about ShipHero?** "When I finally reached the right person, the support was outstanding. Max Orona (Senior Tech Support) diagnosed a complex authentication issue quickly, provided clear and precise instructions, and followed up proactively to answer my follow-up questions — including confirming that our refresh token is permanent, which was critical for our automation setup. That level of technical depth and responsiveness is exactly what you want from a support team." **What do you dislike about ShipHero?** "The authentication system has significant friction for server-side integrations. Tokens expire every 28 days with no proactive warning, the UI no longer displays the access token (only the refresh token), there is no self-service token regeneration path, and the /auth/token endpoint has a known IPv6 rejection bug that has recurred since at least 2022. When our token expired, every documented renewal method failed and there was no clear path forward in the documentation. Additionally, initial support required us to loop in our 3PL as an intermediary before we could get technical assistance — adding nearly a week of delay to a critical production issue. Once we reached Senior Support, the resolution was fast and excellent, but the path to get there was unnecessarily difficult." **What problems is ShipHero solving and how is that benefiting you?** "ShipHero serves as the fulfillment and shipment tracking backbone between our company and our 3PL. Because our 3PL processes all outbound orders on their ShipHero account, the GraphQL API is the only way for us to retrieve shipment data programmatically — including tracking numbers, carrier info, and order status. This data feeds directly into our invoicing workflow: once a shipment is confirmed, it triggers billing to our customers. Without reliable API access, our nightly automated sync breaks and invoicing gets delayed. ShipHero is essentially the bridge between our 3PL's fulfillment operations and our internal financial processes." ### 4. Streamlined WMS, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ShipHero?** ShipHero is a WMS that my team is familiar with and finds perfect for our warehouse needs. I appreciate how simple and organized it is, making it easy to navigate, which is crucial in a high-paced industry. The layout of ShipHero streamlines the process, saving time. I also find the support helpful; if we encounter something unknown, their website provides guides, and we can reach out to support. There aren't many issues to remember, which speaks to its reliability. The initial setup was streamlined, especially with help from team members. **What do you dislike about ShipHero?** There's nothing to dislike. Maybe a theme changer would be nice like a dark mode? **What problems is ShipHero solving and how is that benefiting you?** ShipHero is simple, organized, and answers questions even for situations I haven't encountered. It provides excellent support and easy navigation, crucial in our high-paced industry. ### 5. Seamlessly Manages Orders with Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ginny G. | Technical PM, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about ShipHero?** I really appreciate the ease of connecting the channels with ShipHero, which makes our order management much smoother. The available API documentation for connecting to another WMS is very helpful. I also find the dashboards easy to use, streamlining our operations. What stands out most is the great support team, especially Mauro and Maria, who have been super helpful with all my queries. Overall, ShipHero is easy to use and warehouse friendly. **What do you dislike about ShipHero?** That we are unable to get the fulfilled dates on the report **What problems is ShipHero solving and how is that benefiting you?** ShipHero helps manage our D2C clients using multiple warehouses efficiently. It's easy to use and warehouse-friendly. ### 6. Simply good software **Rating:** 4.5/5.0 stars **Reviewed by:** Zaid S. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2025 **What do you like best about ShipHero?** ShipHero is a fantastic operating system. It has helped us take control of complexity in our warehouse. Definitely hard to grasp at the start when we implemented it over a year ago, but can’t imagine running our business without it now. As a multi node 3PL, there is lots of complexity in order routing, carrier selection etc. and with help from the ShipHero team, we are able to continue to keep solving complex issues to make order fulfillment seamless for our clients. **What do you dislike about ShipHero?** As a Canada based 3PL, there are some things left to be desired. Posthero for Canada would help us track carrier performance, however it only seems to function well in the US. There is also a lack of selection with direct carrier integrations, even with major carriers in Canada like Intelcom, Fleet Optics etc. that forces us to rely on webhook connections, which don’t play well with some important features like rate shopping and shipping containers. Would like to see more carriers added as direct integrations. **What problems is ShipHero solving and how is that benefiting you?** Complexity, multi-node operations and fulfillment of both simple and complex orders for brands. ### 7. Revolutionized Our Warehouse Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Randall G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about ShipHero?** As a 3PL, their native integrations with Shopify and other sales channels makes client onboarding and set up incredibly quick and easy. The clean and intuitive user interface is the best system my employees have used. Their stack of automation rules (specifically order batching) helps automate repetitive or time-consuming tasks. The labor management piece, Workforce Hero is a fantastic tool for getting clear insights into real time labor allocation and identifying top performers. Plus, the Labor Cost Dashboard gives us valuable insights into which clients cost us the most money to fulfill. Their innovation with light-based hardware for configuring custom pack stations has been game-changing for high-velocity SKU fulfillment. The scan-based quality control logic, such as scan to receive, scan to slot, scan to pick, and scan to pack, keeps inventory highly accurate. It's great that their native shipping platform supports rate shopping, so there's no need to toggle outside of ShipHero to get the best rates per package. The initial setup was beyond easy, especially with the supported Shopify integration automatically pulling in product and order data, and their CSV upload function is incredibly helpful for creating locations and inventory kits. **What do you dislike about ShipHero?** The biggest room for improvement is the 3PL billing function. It would be great if they had more flexibility in how we bill our clients. **What problems is ShipHero solving and how is that benefiting you?** 5 minute Shopify integrations, and simple UI makes onboarding new clients a breeze which allows us to close more deals, more quickly. Their full stack of WMS tools along with labor management and labor cost dashboards combined with their light hardware allows us to ship more orders with the same or fewer resources and to ultimately run a more profitable business. ### 8. Quick Support and Powerful Automation with ShipHero **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew Z. **Reviewed Date:** January 27, 2026 **What do you like best about ShipHero?** I love how ShipHero's system works fantastic for us and gives us everything we expect. The support is what we're most impressed with; when things aren't quite working the way we like, or when anything does go wrong, they are quick to respond, act, and resolve. This responsiveness sets them apart. I also find the Automation Rules feature incredibly powerful and simple to configure. It gives us the flexibility to service a broad variety of client needs and requirements without adding operational or development overhead. It's honestly a game changer. **What do you dislike about ShipHero?** The system is for the most part pretty quick, but there are some functions where it would be good to see increased snappiness. Specifically, functions around receiving and putaway aren't exactly 'laggy', but there's a general pause and processing in the back-end between scans or inputs. This issue seems server-side, as things move quicker on weekends when presumably fewer ShipHero users are active. **What problems is ShipHero solving and how is that benefiting you?** ShipHero resolves label formatting issues with partners like Australia Post to prevent returned parcels. It impresses me with its quick and effective support. I value the automation rules, which are powerful and simple, catering to diverse client needs without extra effort. ### 9. Reliable Fulfillment Partner That Scales with Confidence **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline M. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about ShipHero?** ShipHero has been a strong fulfillment and WMS partner for Bones Coffee Co. Their platform is reliable, integrates seamlessly with NetSuite, and provides accurate visibility into inventory and order workflows. Their team is responsive and knowledgeable, making them a partner we trust as we continue to grow. **What do you dislike about ShipHero?** One area for improvement would be reducing the learning curve. ShipHero is a powerful platform, but some of its more advanced features and configuration options take time and hands-on experience to fully understand and use confidently. More guided onboarding, along with additional advanced training resources, would be very helpful. **What problems is ShipHero solving and how is that benefiting you?** ShipHero helps Bones Coffee Co. manage and scale our order fulfillment, inventory management, and warehouse operations. The platform ensures accurate inventory syncing with Shopify, reduces manual work, and supports reliable picking, packing, and shipping at higher order volumes. This allows our team to operate more efficiently while maintaining a strong customer experience. ### 10. Accurate Inventory Tracking, Needs Better UI and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Anton M. | operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ShipHero?** I like ShipHero for its accurate inventory tracking, which is a crucial aspect of our 3PL operations. I find the historical logs and reports very valuable for almost all actions performed in ShipHero. We use the logs to reconcile any discrepancies, which is essential for maintaining accuracy. Additionally, the reports are helpful when clients ask for specific insights on inventory. **What do you dislike about ShipHero?** The user interface needs improvement and customer support needs to be more responsive. **What problems is ShipHero solving and how is that benefiting you?** I use ShipHero for accurate inventory tracking and to reconcile discrepancies. The historical logs and reports are valuable for providing clients with specific inventory insights. ### 11. Powerful Warehouse Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher S. | Fulfillment Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about ShipHero?** I like ShipHero for its depth of features and the complexity it can handle. It allows us to easily track and add all of our client's inventory items and manage the inventory numbers and locations across our sizable 7,000 square foot warehouse. Additionally, ShipHero's robust system was a significant upgrade that suited our needs for a larger and more efficient warehouse management solution. **What do you dislike about ShipHero?** Managing multiple storefronts with ShipHero can become tricky. **What problems is ShipHero solving and how is that benefiting you?** I use ShipHero for warehouse management. It helps in tracking inventory and streamlining order fulfillment. I can easily add and manage clients' inventory across a large warehouse. ### 12. Seamless Shopify Integration That Keeps Teams Aligned **Rating:** 4.5/5.0 stars **Reviewed by:** Lilly M. | Residential Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ShipHero?** I like how it integrates with Shopify. It’s helpful for keeping different departments on the same page and aligned. **What do you dislike about ShipHero?** Sometimes it isn’t the easiest to understand, especially for someone working in sales who doesn’t spend most of their time using the program. I mainly use it to communicate with our warehouse. **What problems is ShipHero solving and how is that benefiting you?** It helps our sales team communicate more easily with our warehouse. ### 13. ShipHero leveled up our fulfillment business **Rating:** 4.5/5.0 stars **Reviewed by:** Gary D. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about ShipHero?** ShipHero has drastically improved our fulfillment business in numerous ways. First, it's forced us to become even more organized and process driven than ever before. Our daily use of the web app, desktop app and iOS apps has helped us level up our warehouse operations. Second, it's allowed us to easily start charging customers for storage based on usage and accurately charge for fulfillment labor to make a profit. Lastly, any problems we've had were quickly addressed to our complete satisfaction. **What do you dislike about ShipHero?** I dislike that the ShipHero UI feels a bit disjointed and inconsistent. There are sections that have entirely different navigation menus than the rest of the web app! I feel like the overall web app UI needs a lot of work. The app can also feel a bit buggy at times for as expensive as it is, but I recognize how complex it is to integrate with all the different carriers and e-commerce platforms. **What problems is ShipHero solving and how is that benefiting you?** ShipHero helps us accurately track customers' inventory in our warehouse and charge to store that inventory based on actual usage. Prior to ShipHero, we used ShipStation but its inventory locations feature was sorely lacking. ShipHero enables us to use several different carriers which is useful for different types of shipments. It also allows us to specify fees to a very granular level. While it doesn't solve every problem in our fulfillment business, it has solved many of them. ### 14. ShipHero has made growth on new marketplaces possible for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Audra C. | Operational Systems Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about ShipHero?** ShipHero has brought so much organization and clarity to our ship room and warehouse. This was the first WMS I’ve ever implemented, and I was nervous it’d be super technical, but the setup was way smoother than I expected. The system just makes sense once you’re in it — from pick and pack workflows with barcodes to real-time inventory and order syncing. I love how quickly our team caught on (our shippers and CS team love it!) and how easy it is to see exactly what’s going on in the warehouse or with any product at any moment. The Shopify, Walmart, and Amazon integrations are a essential for us — everything feels connected now. ShipHero has also basically eliminated mis-shipped product errors, and our Customer Service Team LOVES that! Cycle Counts simplify our inventory processes as well, as we used to use clipboards and manually count monthly. Breaking up Cycle Counts over time is a breath of fresh air and simplifies things as well as increases my confidence in our overall numbers at any given time! **What do you dislike about ShipHero?** There are elements to ShipHero that are difficult to catch on to up front - you really have to USE it to understand fully. There's only so much prep you can do in onboarding before Go-Live -- a lot of what you learn is real-time. Additionally, based on how we work as a Brand, the replenishment process unfortunately does not fit our workflows and we've had to do some tweaking. But all in all it's been a great add. **What problems is ShipHero solving and how is that benefiting you?** Mis-shipped products / orders have basically been eliminated for us! Inventory management is also a piece of cake now. The cross-marketplace integrations into one place and automation rules that apply to each have just made scaling the business possible! We have confidence we can meet SLAs. ### 15. ShipHero Is a great Platform but Replenishment, Putaway Flow, and Basic Labeling Need Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Dennis M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about ShipHero?** ShipHero does a great job streamlining operations and keeping fulfillment flowing smoothly. The interface is easy to navigate, which matters a lot when you live in the system all day, and the recent upgrades around inventory locations, totes, and related workflows have been genuinely helpful and show they are investing in the product. Customer service has also been solid overall. When we run into issues, we usually hear back within a few hours, which makes a big difference when operations are moving fast. **What do you dislike about ShipHero?** That said, the biggest downside for us, and the part that truly hurts the experience, is replenishment. It has been broken for well over a year and has caused repeated operational issues and slowdowns. I am sure it is being worked on, but it has had a real and measurable impact on our efficiency. I also do not understand why replenishment and putaway do not use some sort of snake method similar to fulfillment. During putaway, there is nothing on the main screen that shows where products should go, so you have to click into each item or scan each barcode just to see its location. Because the system does not automatically create an optimized putaway path, a task that should take considerably less time can take hours and a lot of unnecessary steps. The same issue exists with replenishment. Once you select all the items to replenish, there is no organization or logical flow, so you are forced to manually scroll through the list and create your own path, which again adds unnecessary time and friction. Another frustrating issue is the default invoice and packing slip label. It only shows five items and prints on about half of a 4 x 6 label. Our previous service displayed close to twenty items on the same size label, which reduced waste and made packing faster. When this was raised with support, the solution offered was their paid custom label service. I made it clear this was not a request for a custom label but a request to improve the standard label experience to match what other platforms already provide. From there, it felt like the feedback was pushed to the bottom of an endless list of product suggestions. That is especially disheartening because it creates unnecessary waste and inefficiency, then positions a paid upgrade as the fix. Considering the cost of the platform, it feels less like innovation and more like chasing pennies with a handful of dollar bills. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is solving the core problems of order fulfillment and inventory organization by bringing structure, visibility, and accountability into our warehouse operations. It allows us to track every action tied to an order, which makes it much easier to identify where mistakes happen and correct them quickly instead of guessing. From a fulfillment standpoint, this has improved accuracy, speed, and team accountability. On the inventory side, it gives us a centralized system to manage stock levels and locations, which is critical at scale. We have also recently started implementing purchase orders to better manage receiving, which is still a work in progress, but ShipHero provides the framework needed to build a more controlled and auditable receiving process as we continue refining it. ### 16. Exceptional service and reliable 3PL **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Office & Procurement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about ShipHero?** We use ShipHero every single day getting started was simple and has genuinely transformed the way we work, giving us the freedom to focus more on design, sales, and customer service. By trusting Shiphero as our 3PL partner to manage inventory, receive products (this one was big because we'd share a dock with all the offices), and handle shipping, we no longer need to stress over the operational aspects. This shift has lifted a major burden off our team and allowed us to scale more confidently. Always responsive, knowledgeable, and genuinely invested in helping us succeed. Integrations with other platforms are seamless, making setup simple. The automation rules helped us reduce errors and make daily operations much more efficient. **What do you dislike about ShipHero?** Wish ShipHero provided a photo of the package when it’s sent out, so we could easily reference or confirm how it was packaged. **What problems is ShipHero solving and how is that benefiting you?** At times, our SKUs from the factories can be inconsistent, but ShipHero’s team steps in to handle quality assurance for us. This support helps make sure everything is accurate before our products are shipped. Thank you SH support "Dylan" ### 17. Foolproof and Systematic Order Fulfillment **Rating:** 5.0/5.0 stars **Reviewed by:** Dan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about ShipHero?** I like that ShipHero is foolproof and makes the order fulfillment process very systematic. It gives us confidence in bringing in new employees and getting them up and running with our fulfillment process without worrying that it will create problems. ShipHero's team did a great job in the setup process, taking us through a very structured process to get us up and running. **What do you dislike about ShipHero?** Our team found it difficult to get the other members of our organization trained in ShipHero so they could feel confident fulfilling orders without the primary person who was leading the ShipHero implementation being present. **What problems is ShipHero solving and how is that benefiting you?** I use ShipHero for managing inventory, fulfilling orders, handling purchase orders, and receiving inventory timely, making the process systematic and foolproof. ### 18. Super Easy to Learn—Shipping in Minutes. Ditch the pen and paper **Rating:** 4.0/5.0 stars **Reviewed by:** Zach R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about ShipHero?** The ease of use is super nice. We can train someone how to ship and order within minutes as apposed to hours or days **What do you dislike about ShipHero?** Learning how to manage the back end can get confusing but once there is a plan in place, it becomes super easy **What problems is ShipHero solving and how is that benefiting you?** We went from doing inventory managment on pen and paper while also shipping orders by swicthing between many different tabs to now having one centralized location for warehouse managment ### 19. Effortless Scalability for Businesses of All Sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Landen S. | Co Founder and Executive Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about ShipHero?** Ease of scalability for businesses ranging from small (1-10 employees) to large (multi-location, 30+ employees at this time). **What do you dislike about ShipHero?** Difficulty with billing. They are actively working on a fix for this. **What problems is ShipHero solving and how is that benefiting you?** Scaling with our customers - Some of our customers have experienced 30x growth this year. ShipHero is crucial for this scalability. Easy trainability - It will speak to staff members in different languages to help them understand where to pick items. It provides fast and efficient step-by-step pick and pack solutions for new employees. Customization - ShipHero has made product personalization an easy process for our team to conduct due to their wide array of automation rules. ### 20. Best Inventory Tracking and API We’ve Used **Rating:** 4.5/5.0 stars **Reviewed by:** Thylar S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about ShipHero?** Everything really, great inventory system, great tracking ability, API is great, packing and picking apps are great, better than any other software ive ever had **What do you dislike about ShipHero?** Sometimes can be a little slow on the packing apps and sometimes just randomly kicks us off the picking app loosing all data, but not often **What problems is ShipHero solving and how is that benefiting you?** Trackability, sorting of orders that need to ship same day vs what can ship tomorrow ### 21. Streamlined Shipping with Excellent Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Marissa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about ShipHero?** I use ShipHero to streamline the order packing and shipping process for our clothing business, and it effectively controls our inventory. I like that it integrates well with other programs such as Shopify and Re:do, our Return Shipping program. The initial setup of ShipHero was pretty easy. **What do you dislike about ShipHero?** There are minor issues, such as inventory photos not updating from Shopify. However, they don't impact usability. **What problems is ShipHero solving and how is that benefiting you?** I use ShipHero to streamline our order packing and shipping process and control our inventory. ### 22. All-in-One Inventory and Shipping Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Jesse F. | Inventory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ShipHero?** The ability to Inventory products and Ship them from the same software. **What do you dislike about ShipHero?** There are some glitches that their IT Department has not been able to fix. **What problems is ShipHero solving and how is that benefiting you?** It helps us with our daily operations for both Inventory and Shipping. ### 23. Comprehensive Warehouse Management, Needs Improvement in Virtual Warehousing **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah G. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about ShipHero?** I appreciate ShipHero's complexity and manipulability, which allow for detailed and flexible management of our warehouse operations. The ability to auto batch shipments and utilize picking locations is incredibly valuable, making processes more efficient and organized. The feature to use defined picking locations is particularly beneficial as it simplifies the onboarding process for seasonal help, ensuring they can quickly adapt to our workflows. Additionally, the support during the initial setup was excellent, with our onboarding manager, Alex, providing great assistance, which contributed to a smoother transition. These aspects have transformed our inventory and warehouse management from basic applications to a comprehensive system that meets our operational needs. **What do you dislike about ShipHero?** I’m struggling with the concept of 'virtual' warehouses in ShipHero. Although I have a primary e-commerce warehouse location, I frequently operate pop-ups and need virtual warehousing to manage these effectively. I’m not satisfied with how this feature currently functions. Additionally, the process of inventory transfers is problematic. I find myself having to simulate actual shipments from one warehouse to another when I merely aim to perform a virtual transfer; this complicates operations unnecessarily. **What problems is ShipHero solving and how is that benefiting you?** ShipHero improves warehouse efficiency by enabling auto batching of shipments and picking locations, making it easier to manage seasonal staff. It provides robust functionality beyond simple label creation, serving as a comprehensive warehouse management system. ### 24. Seamless Setup, Robust Inventory Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about ShipHero?** I appreciate the amazing customer service, including on-site visits, which made the setup process for ShipHero easy and efficient. The platform excels in managing inventory, organizing shipping, and providing proof of delivery, immensely benefiting our business operations. Additionally, the versatile features like automation and goal setting have supported our company's growth. The seamless integration with other platforms like Shopify, TikTok Shop, and Amazon enhances functionality. Overall, ShipHero perfectly meets our needs as a small business, offering comprehensive solutions. **What do you dislike about ShipHero?** I am concerned about the retention of customer service agents. It seems there is a frequent rollover of assigned customer service agents, who often move on to other companies or businesses. **What problems is ShipHero solving and how is that benefiting you?** I find ShipHero excels in inventory management, shipping organization, proof of delivery, and packaging, supporting numerous aspects of our business. ### 25. User-Friendly with Dynamic Reporting Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** brittany z. **Reviewed Date:** January 09, 2026 **What do you like best about ShipHero?** I like how easy and user-friendly ShipHero is. I love the constant updates to keep it working smoothly and even better. I really like all the different types of reports you can pull. The reports have lots of detailed information, are very easy to generate, and hold lots of information that definitely helps our clients run their business smoothly. The initial setup of ShipHero was very easy. **What do you dislike about ShipHero?** I've had issues in the past with Shopify and ShipHero syncing inventory correctly. We have several customers reach out, and I manually have to push their inventory to Shopify. **What problems is ShipHero solving and how is that benefiting you?** ShipHero makes it easy to pull detailed reports, track inventory, and bulk upload orders, helping clients run their businesses smoothly. ### 26. Robust and Flexible Platform That Scales as You Grow **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about ShipHero?** It is very robust. Gives you flexibility to grow and customize. Implementation was outstanding. Alex Tiezzi helped us. Highly recommend. He was patient and taught us everything we needed to know. **What do you dislike about ShipHero?** It does require a deep learning curve so you need to be invested into learning it. **What problems is ShipHero solving and how is that benefiting you?** It is streamlining all out customers into one centralized location. I am also able to set automations on things we were doing manually prior to switching. ### 27. Excellent Software. Very user friendly. Goods In, Putaway & Replenishment are all seamless. **Rating:** 5.0/5.0 stars **Reviewed by:** Charles C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about ShipHero?** ShipHero is an excellent, user-friendly platform. The interface is intuitive, and warehouse operations run smoothly from Goods In through to Putaway and Replenishment. Everything feels seamless and well-designed — a brilliant tool for any 3PL looking to streamline their fulfilment processes. **What do you dislike about ShipHero?** Being a UK company, the US Dates and US formats are inconvenient. **What problems is ShipHero solving and how is that benefiting you?** It solves the challenge of managing inventory accuracy, order fulfilment, and replenishment all in one place. Before ShipHero, we relied on multiple disconnected tools and manual tracking. Now, everything — from Goods In to Putaway, Replenishment, and Pick & Pack — is centralised and automated. The real-time visibility and seamless integrations have saved us countless hours, reduced errors, and made scaling our 3PL operation far smoother. ### 28. The Apple of WMS — Elegant, Intuitive, and User-Focused **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2025 **What do you like best about ShipHero?** ShipHero stands out for its practical and user-friendly design. The interface is very clean and intuitive, which allows new staff to adapt quickly without lengthy training. This alone helps reduce onboarding costs and mistakes compared to many traditional WMS platforms. Another standout is the depth of its automation features. Beyond simple rule-setting, ShipHero provides exceptional convenience in processes like invoicing, and the more you learn the system, the more powerful and versatile it becomes in streamlining operations. In addition, the API integrations are remarkably simple. Connecting with shipping carriers and sales channels is straightforward and requires very little setup, which has been a major advantage in terms of stability and scalability. Finally, the most valuable feature for us has been multilingual support. ShipHero allows logs and notes to be entered in any language without characters breaking — something very few WMS platforms can handle properly. For our global operations, this has been a game-changer, enabling seamless collaboration across teams without language barriers. **What do you dislike about ShipHero?** Honestly, it’s hard to say I “dislike” anything because ShipHero is such a well-designed and powerful system. Instead, I’d like to share a suggestion for the future. It would be great if menus and the entire interface could fully support multiple languages. One of ShipHero’s biggest strengths is that logs and notes can be written in any language without characters breaking — a rare and very valuable feature. Extending this multilingual support to the menus and user interface would make the system even more accessible for global teams. Additionally, having options to adjust currency and time settings for different regions would make ShipHero even more adaptable for international use. **What problems is ShipHero solving and how is that benefiting you?** ShipHero enables us to manage the full scope of shipping, warehouse management, and 3PL operations very effectively. Its user-friendly UX/UI design saves training time and makes the system intuitive to use, which is a major benefit for onboarding new staff and reducing errors. The single biggest advantage, however, is the ability to record notes in multiple languages without characters breaking. This is extremely rare among WMS platforms — I’ve tested demos from many providers, and only a handful could handle multilingual input properly. For a business that collaborates internationally, this is a game-changing feature. Instead of switching between multiple platforms for communication, we can now keep everything recorded directly within the WMS, regardless of language. On top of that, the onboarding experience with ShipHero has been exceptional. Starting a business is never easy, but the team took real responsibility, guided me safely through the process, and made me feel supported from day one. It was honestly one of the best onboarding experiences I’ve ever had — I would highly recommend it. ### 29. Great system with outstanding support from the team **Rating:** 5.0/5.0 stars **Reviewed by:** Rene F. | Customer service and CRM management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about ShipHero?** What stands out the most is the exceptional customer support, especially from our Implementation Manager, Avi. The onboarding process has been smooth, and the team has always been responsive, helpful, and knowledgeable. The interface is user-friendly, and the way inventory locations and fulfillment flows are structured makes it intuitive to manage warehouse operations. We’re confident this system will help scale our logistics efficiently. **What do you dislike about ShipHero?** There is a learning curve at the beginning, especially when configuring more advanced features or handling non-standard workflows (like wholesale orders or external marketplaces). However, with the help of the support team, this has been manageable. Some parts of the interface could be faster or more customizable. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is helping us streamline and centralize our warehouse operations. Before using ShipHero, our fulfillment process was more manual and disorganized, especially when it came to inventory tracking and order accuracy. Now, with barcode scanning, real-time inventory updates, and automated picking workflows, we’ve significantly reduced errors, increased efficiency, and improved our shipping times. It also allows us to manage different shipping carriers and SKUs more effectively, all from one platform. ### 30. So far my experience has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Travis H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about ShipHero?** I like how user friendly and intuitive the software is. It has so many functions and customization features that are usable and make a real difference to our team. It was easy to integrate stores as well which was a big win, in our last platform it was a lot more complicated. **What do you dislike about ShipHero?** I don't like that there are kind of 4 areas that you have to bounce around in, the Parent page, then Child Accounts, the App.dot, and then the pick and packing portal. Whats a pain is that there are somethings that can only be found in one of thos areas and if your page is not set in that area then you need to remember that and navigate around until you can find it. I alway wish there was some color coding options for orders. **What problems is ShipHero solving and how is that benefiting you?** It solves all our order and inventory management and that is a huge benefit to us because without it we'd be using excel spreadsheets. ### 31. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about ShipHero?** The customer service is amazing Camila is always so helpful! I really apperciate the little to large tasks the team helps out with. **What do you dislike about ShipHero?** I would like to be able to Bulk Edit orders I haven't been able to figure a way out yet **What problems is ShipHero solving and how is that benefiting you?** Ease of access for information. Due to the client's having access they can see what we can so it is less stress ful for the team and the clients. ### 32. Streamlined Order Management with Seamless Shipping **Rating:** 4.5/5.0 stars **Reviewed by:** Richmond F. **Reviewed Date:** October 13, 2025 **What do you like best about ShipHero?** I appreciate ShipHero's impact on our workflow, enabling us to prioritize orders smoothly with a first-in, first-out approach. This system helps us ensure no orders slip through the cracks and allows us to manage back-ordered or missing items effectively, positively impacting our daily operations. **What do you dislike about ShipHero?** I found it initially challenging to get a grasp on learning the ins and outs of the ShipHero system. We had to relearn several processes, including order picking and shipping methods, which resulted in significant changes to how we ran the warehouse. Additionally, there were some glitches between ShipHero and Shopify, although they weren't too major and we managed to work through them. **What problems is ShipHero solving and how is that benefiting you?** I find ShipHero streamlines our order processing by prioritizing orders smoothly, preventing unfulfilled orders, and ensuring backordered items are managed efficiently. ### 33. Innovative Features for Operators, Support Improving with Escalation **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about ShipHero?** They come out with new features constantly that have the warehouse operators at the front of their mind. It has made training our new packers and pickers much easier and give me visibility into performance of the warehouse **What do you dislike about ShipHero?** Their support can be hit or miss with response time but they have a great escalation process that has helped correct this **What problems is ShipHero solving and how is that benefiting you?** Thy allow us to manage a lot of clients orders and ship them out in the fastest way possible ### 34. Intuitive WMS with Great Support and Solid Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about ShipHero?** Intuitive to use, with great customer support and solid integrations. **What do you dislike about ShipHero?** Like most WMS systems, it does have some limitations. In our business, we’ve noticed weaknesses in the work order flow, along with limited information and functionality available through the customer portal. **What problems is ShipHero solving and how is that benefiting you?** An all-in-one solution for our 3PL. It helps us manage inventory, handle parcel shipping and pallet orders, and provide a customer portal where our customers can access information in real time. ### 35. The best decision for our business yet! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about ShipHero?** ShipHero is the tool that I knew our business needed in order to scale and grow. You'll be looking quite far before you get a tool as robust and dynamic as this. Implementing Shiphero into our 3PL business has been the missing piece of the puzzle and has changed our game in the industry significantly. We love the seamlessness of the product, the transparency and accountability and the incredible knowledge power it provides to us as a business. **What do you dislike about ShipHero?** I can't say there is anything I don't like about ShipHero - sure there will always be a feature here or there that one wishes can work a little different but all in all, no negatives! **What problems is ShipHero solving and how is that benefiting you?** ShipHero primarily was implemented to help manage stock, enable transparency and live levels of stock to our clients but has since changed the way our entire operation functions From warehouse layout, to process flows, to thinking about how we used to go about our days and challenging the status quo. No need for monthly stocktakes, picking errors are basically zero, our staff has been upskilled in a major way and our operations have been altered for the better because of the efficacy and efficiency of a system like ShipHero. ### 36. ShipHero for Down Right Merchandise **Rating:** 4.0/5.0 stars **Reviewed by:** Todd C. | Warehouse Operations Manager, Continuous Improvement, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about ShipHero?** I love how easy it is to use. It's much more intuitive than our previous WMS. It has live updates, which is critical for inventory accuracy. **What do you dislike about ShipHero?** We were targeting a quick turn around for the transition. The implementation team did not account for some intricacies. They had to spend a large amount of time dealing with those issues which turned a 3 day training into a half a day of training and they sent one person back for additional help. One of the biggest reasons that I went with ShipHero is that it promised granular data for analyzing for process improvements, but we have yet to see the details in the reporting that we need. **What problems is ShipHero solving and how is that benefiting you?** Live updates is the biggest thing it's providing us. Our associates do not have to sync after everything they do. This is huge for inventory accuracy. ### 37. Effortless Inventory Management Across Multiple Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen B. | Technical Merchandiser, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about ShipHero?** This software manages all of my inventory requirements for several clients effortlessly. **What do you dislike about ShipHero?** Occasionally, syncing inventory takes a bit longer than I anticipate, but this only becomes an issue when I’m in a rush. Most of the time, though, it’s very quick. **What problems is ShipHero solving and how is that benefiting you?** Their excellent support staff consistently responds promptly and resolves any issues we encounter. ### 38. ShipHero Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about ShipHero?** The implementation of ShipHero at E53 Fulfillment has been a seamless and highly successful experience, thanks to the exceptional support provided by the ShipHero team—especially Taylor. Taylor demonstrated outstanding professionalism and commitment throughout the onboarding process. She conducted regular meetings to gather feedback, proactively addressed all our queries, and ensured that each phase of the implementation was tailored to our operational requirements. Her responsiveness and hands-on approach were instrumental in overcoming challenges and streamlining our transition to ShipHero. Her dedication and consistent support did not go unnoticed—our CEO, Ammar Saifuddin, was particularly impressed by the smooth execution and the positive impact it had on our operations. The successful implementation of ShipHero has marked a significant milestone for E53 Fulfillment, enhancing both efficiency and visibility across our fulfillment processes. We highly recommend ShipHero not only for its powerful features but also for the outstanding level of service delivered by their team. With support like Taylor’s, the platform is a tremendous asset to any growing logistics operation. — E53 Fulfillment Team **What do you dislike about ShipHero?** While the implementation and support were excellent, the only drawback we've experienced is the response time from the backend team when support tickets are submitted. Certain issues have taken longer than expected to be resolved through the ticketing system. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is helping us streamline and centralize our entire fulfillment operation—from inventory management and order processing to shipping and reporting. Prior to implementing ShipHero, we faced challenges with manual tracking, limited visibility, and fragmented workflows across our warehouse. With ShipHero, we’ve been able to: Improve inventory accuracy with real-time tracking and location-based stock management Enhance operational efficiency through automated order routing and picking workflows Reduce fulfillment errors by implementing barcode scanning and verification tools Gain better visibility into performance metrics and warehouse productivity Scale faster by integrating easily with our DTC and marketplace platforms These improvements have significantly reduced manual workload, minimized fulfillment delays, and allowed our team to focus on growth and customer satisfaction. ShipHero has become a key part of our operational backbone. ### 39. Smooth Transition into a New WMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ShipHero?** Shiphero allows us to scale quickly and smoothly. As a relatively young business experiencing fairly rapid growth, we needed a warehouse management system that would allow us to integrate every facet of our operation. Shiphero has allowed us to expand consistently and will continue to be a major asset for us. We sell online on multiple platforms and have a brick and mortar site, and Shiphero has been key to making all of our inventory processing flow much more smoothly. **What do you dislike about ShipHero?** There are drawbacks that we've noticed - the sell ahead feature for purchase orders is not as fully functional as we'd like it to be. Some of our inventory sells in various units of measure and we'd like to be able to use the sell ahead feature to do preorders for all variations of the items. We have found workarounds that require more manual input, but would like for this to be built into the sell ahead feature. **What problems is ShipHero solving and how is that benefiting you?** We're using Shiphero to manage our inventory in both our retail location and the connected warehouse. We will additionally be fully migrating all of our inventory from our other platform to Shiphero and refining our processes and systems to make use of Shiphero as a unified backend for inventory management and fulfillment. ### 40. First Go-Around at a WMS - Happy so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Landon R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about ShipHero?** As an owner of a US based 3PL, I have been pretty happy with ShipHero so far. It reduces wrong shipments and it's nearly bulletproof in it's ability to prevent wrong shipments from going out. It's fairly simple to use, but i also haven't used other WMS's before. I like that I can teach my staff to use shiphero in less than a few hours. I also think the support i've received so far has been pretty stellar. Avi Raz is my main POC at ShipHero, and he's been great. Super fast to respond, and very eager to help me wether it relates to him or not. He's probably been the best part of Shiphero so far. **What do you dislike about ShipHero?** There are a few bugs that I would like to see resolved, but definitely nothing that's process breaking, or massively cumbersome. I also wished the software looked a little bit better, but that's very far down the priority list. **What problems is ShipHero solving and how is that benefiting you?** It's our basis for running our entire operation. Without it, we wouldn't have a warehouse to run at this point in time. It minimizes our wrong orders by 99% (not just a marketing claim, this one is real). It keeps everything organized, we've got around 1,000+ SKU's and it makes keeping everything organized very easy. ### 41. Revolutionized our business processes and logistics through ShipHero WMS onboarding. **Rating:** 5.0/5.0 stars **Reviewed by:** Nickolas H. | CEO, Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about ShipHero?** ShipHero has been an outstanding upgrade to our business. From the team that has onboarded us (shoutout to Taylor LeGere and Alex Lewkowict) to the product itself, ShipHero is made for the business that is looking to make their logistics and warehouse management state of the art. It's seamless to onboard and provides intelligent oversight of your operation like none other. **What do you dislike about ShipHero?** At this point, nothing. We would like for there to be more LPN visibility, as we are operating out of one warehouse and will be growing into our second. With a growing demand of products and a need to create efficiency in our space, having even more visibility on where our products are in the warehouse and not just in the system, will change the game! Something for future thought. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is solving a bit of everything from the perspective of shipping and warehouse management. We have a seamless way to receive and account for products, we can accurately pick and pack orders in a tracked and timely manner, we can have full oversight of work flow, productivity, and product movement, and we have competitive rates now with all of our shipping partners that were provided because of the fantastic partner relationships with ShipHero. Because of ShipHero, we were able to reduce our on-hand labor by 50%, while increasing productivity by 20-30%. ### 42. Efficient E-Comm Fulfillment with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. **Reviewed Date:** January 21, 2026 **What do you like best about ShipHero?** I am satisfied with receiving answers within a timely manner. I have always received fast responses when using the ShipHero customer support feature. **What do you dislike about ShipHero?** I'm hoping they do not do away with the desktop version of the product locations page. **What problems is ShipHero solving and how is that benefiting you?** ShipHero solves technical difficulties, especially with Shopify connections, in my experience. I appreciate the fast responses from their customer support. ### 43. Reliability, trust and confidence when moving over to ShipHero **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about ShipHero?** After spending time learning about ShipHero we like the ease of use, and the potential efficiency earned from taking on ShipHero. Our warehouse has been operating based on best-guess practices, and now with ShipHero we can solidify our operations and streamline our inventories. The rules and automations are easy to setup and the performance dashboards can help us gain more visibility on our output. **What do you dislike about ShipHero?** Some integrations are still being worked on, so there are limitations there if you aren't in line with who they integrate with. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is helping us centralize our inventory, and manage our fulfillment process, benefiting us by putting time back in our day, and ensuring less errors in fulfillment. ### 44. New Customer, Happy Customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about ShipHero?** The platform is intuitive, clean, and highly functional—it’s easy to train teams on and integrates seamlessly into our workflow. The onboarding experience was outstanding, thanks in large part to our specialist, Alexander Tiezzi. He was knowledgeable, responsive, and genuinely committed to our success. We always felt supported and set up for long-term success. **What do you dislike about ShipHero?** ShipHero gives us real-time visibility into our fulfillment operations across multiple warehouses, which is essential for a fast-moving, seasonal business like ours. The reporting tools, automation rules, and inventory tracking features save our team time and reduce errors. We’ve also seen a noticeable improvement in shipping speeds since going live. **What problems is ShipHero solving and how is that benefiting you?** ShipHero has helped us centralize and streamline our fulfillment operations across multiple warehouses. Before, we lacked real-time visibility and had to manage processes manually, which was error-prone and inefficient—especially during peak season. Now, we’re able to move faster, fulfill more accurately, and provide a better experience for our customers. It’s also made it much easier to manage split shipments and track inventory levels in real-time, which has been a game-changer for planning and scaling. ### 45. The Right Support is key to success **Rating:** 5.0/5.0 stars **Reviewed by:** Susan U. | VP Business Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about ShipHero?** We use it for our WMS as a 3pl provider and support by their team member is important to the success of our utilization of the platform **What do you dislike about ShipHero?** Need more reporting and functionality at a 3pl level. **What problems is ShipHero solving and how is that benefiting you?** Provides us Warehouse Management Sytem, shipping solution for our clients, also provides a login for our clients to access their account. ### 46. Outstanding software and even better support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about ShipHero?** Our team has enjoyed the ease of use while having the option of being very in-depth. ShipHero makes inventory tracking & shipment fulfillment so simple that I can't believe we didn't try this years ago. From receiving to packing, every step is very intuitive and straightforward. We were wasting a ton of time with other software that fell short or resorting back to Google Sheets but now we have a simple interface for all users to get information from any device in real time. Never again will we have to search for an item in the warehouse! Everyone on the ShipHero team is very genuine, patient, and considerate of our time. Avi, our Implementation Manager, honestly could not be better. He takes great care in listening to our needs and immediately guiding us to a solution to ensure our time is utilized efficiently. Even in a rare instance that he does not have an immediate answer, Avi always follows up with us extremely fast and thoroughly provides us with the answer we need. Implementation was simple but very hands-on. It's easy to get lost in a new software but Avi was always there to get us back on track even outside our normal meeting times. We love to tinker and when we do sometimes we mess things up! A quick ping to Avi and we are back to where we needed to be. You never feel alone or abandoned after the sale with the ShipHero team, which provides us a huge sigh of relief. At first, when choosing a new WMS, we met with all the top brands and there was always something that just did not feel right. We watched all the videos on the ShipHero YouTube channel, and that alone made us feel much more comfortable committing to the software. Once we got on a video call with Mark, who was our SaaS Account Executive, he answered every single question we had, and there were a TON of questions. Mark essentially sealed the deal by guiding us to a full package solution that would allow us to not only implement this new software but to do it within our tight deadline. Overall, we are 100% confident that we made the right decision by trusting ShipHero with our business. Our warehouse is more organized, our employees are less frustrated, and our clients are in love with all the data we can easily provide. **What do you dislike about ShipHero?** We have not found much to dislike about ShipHero at this point. One small tweak would be to allow the software to recycle tabs instead of opening a new tab for some of the actions. **What problems is ShipHero solving and how is that benefiting you?** Our biggest problem was inventory location and movement inside our facility. ShipHero allowed us to train our employees easily to ensure all inventory is trackable every minute of the day within our warehouse. No matter who is working on a project, we now have easy access to the history of the project, products and employees involved. WM goes on vacation, no problem! Everyone knows where everything is at all times. ### 47. ShipHero / Visionz Designs **Rating:** 5.0/5.0 stars **Reviewed by:** Sam J. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about ShipHero?** Direct integration with modern e-commerce platforms. Saves in lengthy development times that is usually needed with ERP platforms. Efficient pick and pack workflows that speed up fulfilment times. Also cuts down on picking errors. Easy to understand pick and pack mobile app, allows for easy on boarding and training of new staff. Ability to handle multiple 3PL clients with ease. **What do you dislike about ShipHero?** The ability to integrate with production management platforms would be useful. **What problems is ShipHero solving and how is that benefiting you?** Inventory management, efficiency and picking accuracy (reduction in complaints). ### 48. Comprehensive & User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about ShipHero?** We have a ShipHero software account for our 3PL and love that it is very user friendly and easy to navigate! We enjoy the multitude of features including order management, inventory management, report generation, and so much more. ShipHero has helped us grow our business with easy customer onboarding and carrier integration. We also love having a dedicated CSM and team available to investigate any technical issues and to answer our questions. After switching from a lesser WMS, we found ShipHero was incredibly simple to install and begin using right away. **What do you dislike about ShipHero?** There are several areas we would like to improve: one being more seamless integration of the various features - when switching between different modules, such as purchase orders vs order shipping, I'm prompted to login at every module switch, which is usually a 2 step process. Second being more proactive monitoring for tech bugs, rather than my team needing to capture the issue via images/videos, and giving an extensive description of the issue. Sometimes we're so busy that we aren't able to stop, document the issue, and go back and forth with CS to reach a resolution. Third being building out the billing functionality with more features and customization - all of of our accounts have different billing structures and it requires quite a bit of manual manipulation after exporting the invoices to ensure our customers are being charged correctly (example recognizing a carton as a single pick versus 100 individual picks). **What problems is ShipHero solving and how is that benefiting you?** We absolutely love the 2 way connection between Shopify and ShipHero, this allows for much easier order and product management. ### 49. ShipHero has saved us an incredible amount of time and energy! **Rating:** 5.0/5.0 stars **Reviewed by:** Casey M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about ShipHero?** ShipHero made it easy to connect all of our ecommerce platforms to one central location, saving us so much time and energy in managing orders from all over the internet. The automation is seamless, and the setup process was simple. It's also amazing to be able to track orders all in one place, without having to bother anyone for tracking information. We had one question, and support took care of us right away. Amazing expreience! **What do you dislike about ShipHero?** We have not experienced any downsides to ShipHero. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is saving us time and energy in managing our orders from across several ecommerce platforms, and helping us track our inventory. ### 50. Great Experience and Quality Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about ShipHero?** The support team and CSM has been an amazing help with me and my business. They are extremely quick to respond will viable solutions and helpful walkthroughs. They are always willing to go beyond the mile to help make things work for your operations. **What do you dislike about ShipHero?** There are a few bugs that appear when utilizing the product, but thankfully the Shiphero team is quick to assist in these regards. **What problems is ShipHero solving and how is that benefiting you?** Consolidating all our products into one software house. ## ShipHero Discussions - [How do you handling inventory In and Out efficiently](https://www.g2.com/discussions/30463-how-do-you-handling-inventory-in-and-out-efficiently) - 1 comment, 1 upvote - [How much does ShipHero cost?](https://www.g2.com/discussions/how-much-does-shiphero-cost) - 1 comment - [Is ShipHero a 3pl?](https://www.g2.com/discussions/is-shiphero-a-3pl) - 2 comments - [Is ShipHero a WMS?](https://www.g2.com/discussions/is-shiphero-a-wms) - 1 comment - [View ShipHero pricing details and edition comparison](https://www.g2.com/products/shiphero/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+14%3A04%3A42+-0500&secure%5Bsession_id%5D=7f00be9e-9d9d-41f4-b510-d9cccf63bf8a&secure%5Btoken%5D=2a150b2650fb55719bbc8d97c4dd9eba767d23995ac3e97eb8215dc2630a80ec&format=llm_user) ## ShipHero Integrations - [Amazon Virtual Private Cloud (Amazon VPC)](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## ShipHero Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Planning** - Picking Methods - Documents - Locations - Scheduling **Supply Chain Operations** - Warehousing - Transportation - Inventory Management **Labels** - Label Printing - Return labels - Bar codes **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Barcode support** - Symbologies - Serialization - Standard formatting - Printing - Integrations **Order Entry** - Entry - Register - Notifications **Integrations** - E-Commerce - WMS - Accounting - OMS **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Execution** - Voice - Mobile - Adjustments **Customer Management** - Customer Portal - Visibility - Billing **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking **Logistics** - Cross Docking - Receiving - Pick & Pack **Design** - Label formats - WYSIWYG editor - Color editor - Graphics import - 1D and 2D barcodes - RFID Encoding **Order Tracking** - Shipping - Tracking - Backorder **Tracking** - Shipping - Inventory **Analytics** - KPIs - Dashboards - Custom Reports **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Analytics** - Worker performance - Error Tracking - Procurement analytics **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Transactions** - Exchange - Approvals - Refund - Credit **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Inventory Management** - Customer Portal - Cycle Counting **Customer Management** - Order Status - Information Access - Email Notifications **Reports** - Shipment reports - Inventory reports - Unshipped products **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top ShipHero Alternatives - [ShipBob](https://www.g2.com/products/shipbob/reviews) - 3.7/5.0 (117 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (573 reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - 4.2/5.0 (328 reviews)