Compare ShipBob and ShipHero 
At a Glance
Market Segments
Small-Business (90.2% of reviews)
Small-Business (83.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Month
ShipBob
Star Rating
(108)3.6 out of 5
Market Segments
Small-Business (90.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ShipBobShipHero
Star Rating
(139)4.3 out of 5
Market Segments
Small-Business (83.2% of reviews)
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ShipBob excels in "Inventory Forecasting" with a score of 9.4, indicating that it provides robust tools for predicting inventory needs, while ShipHero falls short with a score of 6.9, suggesting less effective forecasting capabilities.
- Reviewers mention that ShipHero offers superior "Pick & Pack" functionality, scoring 8.9 compared to ShipBob's 7.7, which highlights ShipHero's efficiency in preparing orders for shipment.
- G2 users indicate that ShipBob's "Centralized Inventory Database" is highly rated at 8.9, allowing for better management of inventory across multiple channels, whereas ShipHero's score of 8.5 suggests it may not be as comprehensive in this area.
- Users on G2 say that ShipHero's "Order Management" features are particularly strong, with a score of 8.2, while ShipBob's score of 8.1 indicates it may not be as user-friendly or effective in managing orders.
- Reviewers mention that ShipBob's "Low Stock Notifications" feature scores 8.7, which helps businesses stay ahead of inventory shortages, while ShipHero's score of 7.8 suggests it may not alert users as effectively.
- Users report that ShipHero's "E-commerce Integrations" score of 8.7 is a significant advantage, making it easier to connect with various online sales platforms, compared to ShipBob's score of 8.3, which may limit integration options.
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Pricing
Entry-Level Pricing
ShipBob
No pricing availableShipHero
Standard Plan - Warehouse Management Software for Scaling Brands
Contact Us
Per Month
We give you the tools to quickly master your eCommerce operations with a cloud-based software solution trusted by eCommerce and retail brands of all shapes and sizes. Comprehensive features for Inventory, Orders, Pick Pack & Ship and Returns, designed and built for eCommerce brands.
- eCommerce Channel Syncing
- Inventory Location & Management
- Manage Multiple Warehouses
Free Trial
ShipBob
No trial information availableShipHero
No trial information availableRatings
Meets Requirements
7.7
87
8.1
116
Ease of Use
7.7
87
8.5
120
Ease of Setup
8.3
36
8.3
88
Ease of Admin
8.4
35
8.7
74
Quality of Support
7.3
87
8.4
116
Has the product been a good partner in doing business?
7.3
34
8.8
73
Product Direction (% positive)
7.0
78
8.6
111
Features by Category
Administration
8.6
16
Not enough data
8.4
15
Not enough data
Inventory Control
7.7
14
Not enough data
7.8
13
Not enough data
Omni-Channel
8.5
17
Not enough data
8.1
17
Not enough data
8.2
17
Not enough data
7.9
16
Not enough data
Supply Chain Operations
7.7
51
8.1
63
7.3
48
7.7
53
7.5
52
8.4
65
Customer Management
7.7
48
7.9
59
7.6
49
8.1
62
7.2
49
7.4
56
Analytics
7.2
43
7.4
54
7.7
54
7.8
62
6.8
43
7.2
58
Labels
Not enough data
8.5
76
Not enough data
8.0
69
Not enough data
8.4
73
Order management
Not enough data
8.6
72
Not enough data
8.8
75
Not enough data
8.8
76
Not enough data
8.8
76
Carrier and rate management
Not enough data
8.2
58
Not enough data
8.2
62
Not enough data
8.2
57
Inventory management
Not enough data
7.6
66
Not enough data
7.6
55
Not enough data
7.8
55
Reports
Not enough data
8.3
71
Not enough data
8.2
72
Not enough data
7.7
63
Multichannel inventory management
8.3
12
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
3PL inventory management
8.8
12
Not enough data
8.2
12
Not enough data
9.5
14
Not enough data
Inventory Management
9.0
16
Not enough data
Feature Not Available
Not enough data
8.7
13
Not enough data
8.6
12
Not enough data
7.9
14
Not enough data
Inventory Management Platform Features
8.9
15
8.5
64
9.0
16
8.2
61
9.2
16
8.5
63
8.7
14
7.8
62
9.1
16
8.4
63
8.9
16
8.0
56
9.4
14
6.9
57
8.3
17
8.7
65
8.3
11
7.3
54
8.2
17
8.3
61
Warehouse Definition
9.0
13
8.5
67
9.0
13
7.9
65
8.1
13
8.0
59
Logistics
7.3
10
7.1
49
7.5
14
8.0
65
7.7
14
8.9
67
Analytics
8.3
14
8.4
64
7.4
12
7.7
61
7.6
11
7.4
54
Inventory Management
7.9
12
7.7
60
8.3
9
7.7
59
Inventory Management Platform Features
8.9
15
8.5
64
9.0
16
8.2
61
9.2
16
8.5
63
8.7
14
7.8
62
9.1
16
8.4
63
8.9
16
8.0
56
9.4
14
6.9
57
8.3
17
8.7
65
8.3
11
7.3
54
8.2
17
8.3
61
Categories
Categories
Shared Categories
ShipBob and ShipHero are categorized as 3PL and Warehouse Management
Unique Categories
ShipBob is categorized as Inventory Control and Retail Distributed Order Management Systems
ShipHero is categorized as Shipping
Reviews
Reviewers' Company Size
ShipBob
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ShipHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.6%
Consumer Goods
15.7%
Health, Wellness and Fitness
11.8%
Food & Beverages
11.8%
Apparel & Fashion
7.8%
Other
31.4%
Logistics and Supply Chain
18.2%
Warehousing
14.6%
Consumer Goods
11.7%
Apparel & Fashion
11.7%
Retail
10.2%
Other
33.6%
Most Helpful Reviews
ShipBob
Most Helpful Favorable Review
Brian R.
Verified User in Retail
Fulfillment cost, speed, communication, support team, onboarding team
Most Helpful Critical Review
Verified User in Food & Beverages
They overcharge on nearly every package Their customer support takes 48+ hours to respond sometimes "We'll be refunding you the $2k+ overcharge" but still haven't seen a dime SLAs reset randomly without an explanation
ShipHero
Most Helpful Favorable Review
Brianna S.
Verified User in Health, Wellness and Fitness
I like the adaptability and enjoy the Hero team. They're always willing to help us accomplish a goal
Most Helpful Critical Review
Amy H.
Verified User in Retail
It takes forever to load anything. Lot numbers will randomly disappear. Merging orders is cumbersome at best, and merging 3+ orders is tedious. You can't search by first AND last name, only one or the other, I could go on for days.
Brian R.
Verified User in Retail
Fulfillment cost, speed, communication, support team, onboarding team
Brianna S.
Verified User in Health, Wellness and Fitness
I like the adaptability and enjoy the Hero team. They're always willing to help us accomplish a goal
Verified User in Food & Beverages
They overcharge on nearly every package Their customer support takes 48+ hours to respond sometimes "We'll be refunding you the $2k+ overcharge" but still haven't seen a dime SLAs reset randomly without an explanation
Amy H.
Verified User in Retail
It takes forever to load anything. Lot numbers will randomly disappear. Merging orders is cumbersome at best, and merging 3+ orders is tedious. You can't search by first AND last name, only one or the other, I could go on for days.
Alternatives
Discussions
Is ShipBob a good company?
1 comment
CW
ShipBob Is a tech company NOT a shipping company. They don't care about your products or your store. They care about filling shelves of 3rd party warehouses...Read more
ShipBob has no more discussions with answers
Is ShipHero a 3pl?
2 comments
AR
ShipHero has 2 lines of business, one is a 3PL and one is software for warehouses.Read more
How do you handling inventory In and Out efficiently
1 comment
ND
Hello Umar,
Thank you for reaching out.
This is a big question! Many things. Feel free to email hello@shiphero.com and our team will...Read more
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