ShipStation Reviews & Product Details

At first it seemed like such a great solution, if you have not shipping volume you can get what you think are good rates for shipping. But there are far simpler and easier solutions, like pirate ship Review collected by and hosted on G2.com.

1) Support team is rarely availble, long waits to get through to anyone.

2) They don't resolve technical issues, we've reported bugs that have been unaddressed for years.

3) The solution is slow and clunky, screens take forever to load, and the app is riddled with unexpected behavior.

4) It's owned by the same company that owns Stamps.com, ShipEngine, but they try to play games like these are separate companies when these solutions don't work well together.

5) It's nearly impossible for figure out what the best rate is for a given shipment, without wasting a ton of your time. If it takes you 15 minutes to save $.14 on a shipment, was it worthwhile? Review collected by and hosted on G2.com.

The only good thing I can say is actually a negative. I enjoy having all my data in one platform, however I completely regret choosing Shipstation because they make it impossible to migrate 10+ years of data in order to leave and go to a competitor. Review collected by and hosted on G2.com.

Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, most recently I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer field contents for random orders. I submitted PICTURES of an actual printed packing slip of what it looks like when it generates correctly, and another picture of what it looks like with incorrect generation. I pay extra for an upgraded plan to be able to customize my packing slips. I created this packing slip about 8+ YEARS ago. Shipstations response? Their "answer" is that they do not help with HTML. Uuuuuhm NO this is NOT an HTML issue whatsoever, and they'd know this if they looked at my example pictures even just once. JUST ONCE. LOOK. AT. THE. PICTURES! If I did the HTML wrong I would not have an example of a correct packing slip generation, right? This is just ONE packing slip template that's affected, and it's random orders. But it'll be a miracle if I have to waste less than 10 emails just to get them to even check out the bug. The crazy thing is that back in the day, around 10+ years ago an English speaking USA based support rep used to pick up the phone and call you. Imagine that! Review collected by and hosted on G2.com.

There is a lot to like about ShipStation:

- It easily integrates with may different Selling channels Amazon, E-Bay, Jet, Facebook, Google Shopping, Walmart and our own website.

- many different shipping services, we Use USPS, UPS, FedEx options but there are many more available.

- Customizable labels, packing slips, and tracking pages are very professional.

- Ability to batch large volumes of orders and automatically confirm tracking back to channels and customers.

- Order / Customer / Tracking all super easy to look up in one location

- Customizable fields by each user, allows you to see information specifically the way you want.

- Customer Service is very responsive and helpful

ShipStation has greatly simplified our operation. Review collected by and hosted on G2.com.

I wouldn't complain about much.

My one request is that it would allow shipping to be bought through "Amazon Buy Shipping" as this service does have some advantages for Amazon Orders.

Personally I prefer the V2 over the V3, but thankfully I am not forced into the new version in which larger fields allow less room for viewing required columns Review collected by and hosted on G2.com.

It's the only app out there that lets me process shipments from woocommerce the way I need with return labels (rentals). Review collected by and hosted on G2.com.

Everything else. It's a truly terrible system in every way possible. The very worst part is it takes me 30-40 clicks EVERY SINGLE TIME I want to log in. Which is daily. I don't generally have anger problems, but nothing makes me want to take a sledgehammer to my computer more than having to log in to Sh*tstation.

They don't care about their customers and know they hold all the power, so as long as they get paid, they render whatever was designed a decade ago and leave you to fend for yourself. Review collected by and hosted on G2.com.

With numerous selling channels and options for shipment and delivery, Shipstation is able to roll all of those together in one place with an efficacy that is top notch. Shipstation also helps make international shipments less tedious and reliable. The API allows for quick and easy updates with our carriers of choice. We can also turn off options that do not apply to our business, aiding in efficiency. Another great feature is the chat option when customer service is needed. As a company, we have up to 12 employees using Shipstation throughout the day, and I don't need to field many questions or concerns given the intuitive nature of its application. We continue to grow and add selling channels, and it's never been an issue to implement the tools available to continue to get product to our customers. Even the occasional switch from a carrier has never presented an issue because of the ease in which we are able to intergrate them into our model. Review collected by and hosted on G2.com.

There are occasional errors and glitches that can last hours, sometimes days. There are workarounds, but they're outside of routine and can be time consuming. Review collected by and hosted on G2.com.

Shipstation makes it super simple for users to manage thousands of parcels every day Review collected by and hosted on G2.com.

support is mostly out of hours and when the system goes down, theres not much you can do but wait Review collected by and hosted on G2.com.

ShipStation is a user friendly software that doesn't require much training to onboard staff. Review collected by and hosted on G2.com.

The interaction between ShipStation and ShipStation Connect leaves much to be desired. These limitations lead to extra clicks and a slower process. Another feature that I had needed and wasn't available was filtering orders by a coupon code. Without this feature I was manually sorting orders, which was a huge waste of time.

Another issue is the lack of customer support at the lower package levels. Most of the time I ask for help, I get canned responses from articles I've already reviewed. For example, I was trying to ship from Mexico, and had to go through 4 people before someone told me that was not possible with ShipStation. Based on bad advice from other tech support, I set-up additional accounts, ship from locations, inventory, etc. only to have it all be in vane. Review collected by and hosted on G2.com.

Shipstation integrates with Magento and Finale, which has been instrumental in automating our processes. It also has a way to connect our custom-built stores. The interface is well organized and the global search feature makes it easy to find what you're looking for. Review collected by and hosted on G2.com.

Shipstation was supposed to use the data from Finale to automatically update our Magento inventory numbers. This function has never worked. There is no way to automate orders to use Fedex Ground Collect. Ground Collect must be selected every time, which slows down our processes. If a Magento order does not sync correctly the first time, the connector will not retry and we need to enter that order manually. Review collected by and hosted on G2.com.

Product itself is great when it works. Easy to setup and get rolling with WooCommerce. Review collected by and hosted on G2.com.

Support is absolutely horrendous and caused us to leave the platform. They did not read any part of our support request and at best, kept pawning us off on support articles that were loosely related to some of the words we mentioned. After nearing 2 weeks of the business impacting issue, no progress what-so-ever and asking for it to be escalated, we cut our losses and are leaving the platform. Review collected by and hosted on G2.com.

I love how shipstation seamlessly connects with our Magento Store - it makes our shipping process very smooth and streamlined! Review collected by and hosted on G2.com.

Customer support has been inconsistant over the year. I loved having a human to talk to, now the chat is only bots and its hard to get an answer when there is a problem beyond the basics. I also don't that you cant delete return labels from the system that were never used. it just gunks up the system - there should be a way to make them go away without having to mark them "received." Review collected by and hosted on G2.com.