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- ServiceNow Strategic Portfolio Management-vs-Smartsheet
Compare ServiceNow Strategic Portfolio Management and Smartsheet 
At a Glance
Market Segments
Enterprise (62.8% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
No pricing available
$9.00 1 user Per Month
ServiceNow Strategic Portfolio Management
Star Rating
(104)4.3 out of 5
Market Segments
Enterprise (62.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Strategic Portfolio ManagementSmartsheet
Star Rating
(18,849)4.4 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Entry-Level Pricing
$9.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartsheet excels in its "Centralized platform" functionality, scoring a 9.0, which allows for seamless collaboration across teams. In contrast, ServiceNow Strategic Portfolio Management, while strong, has a slightly lower score of 8.5 in this area, indicating that users may find it less integrated.
- Reviewers mention that Smartsheet's "Drag & Drop Scheduling" feature, rated at 8.5, is intuitive and user-friendly, making task management easier. On the other hand, ServiceNow's similar functionality is rated lower at 8.3, suggesting that users may experience some limitations in ease of use.
- G2 users highlight Smartsheet's superior "Templates" feature, which received a score of 9.0, allowing for quick project setup. In comparison, ServiceNow's templates scored 8.2, indicating that users may find fewer options or less flexibility in template customization.
- Users on G2 report that ServiceNow's "Alignment" capabilities are particularly strong, with a score of 9.0, which helps organizations ensure that projects are in line with strategic goals. Smartsheet, while still effective, scored 8.2, suggesting that users may find ServiceNow more robust in this area.
- Reviewers mention that Smartsheet's "Mass Updates" feature, rated at 7.6, can be cumbersome, leading to frustration when managing large projects. In contrast, ServiceNow's similar functionality scored higher at 8.7, indicating a more efficient process for bulk changes.
- Users say that ServiceNow's "Risk Management" features, with a score of 7.2, may not meet all user expectations, particularly in terms of proactive risk identification. Smartsheet, while not specifically rated for this feature, generally provides a more user-friendly approach to project oversight and risk tracking.
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Pricing
Entry-Level Pricing
ServiceNow Strategic Portfolio Management
No pricing availableSmartsheet
Pro
$9.00
1 user Per Month
For people and teams that want to track, share, and manage projects.
Includes:
- Up to 10 editors (paid license required to edit)
- Unlimited free viewers
- Unlimited sheets, reports, and forms
Free Trial
ServiceNow Strategic Portfolio Management
No trial information availableSmartsheet
Free Trial is available
Ratings
Meets Requirements
8.9
70
8.5
15,691
Ease of Use
8.2
69
8.4
15,880
Ease of Setup
8.0
40
8.3
7,988
Ease of Admin
8.2
32
8.6
6,470
Quality of Support
8.4
65
8.4
12,202
Has the product been a good partner in doing business?
8.7
30
8.7
5,977
Product Direction (% positive)
8.4
64
8.6
15,185
Features by Category
Tasks
Not enough data
8.8
8160
|
Verified
Not enough data
8.9
8173
|
Verified
Not enough data
8.6
7917
|
Verified
Not enough data
8.6
7592
|
Verified
Not enough data
8.2
7405
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
7482
|
Verified
Not enough data
8.2
6958
|
Verified
Projects
Not enough data
8.7
7438
|
Verified
Not enough data
8.4
6790
|
Verified
Not enough data
8.3
6917
|
Verified
Not enough data
8.1
6840
|
Verified
Not enough data
8.3
7020
|
Verified
Not enough data
7.8
5802
|
Verified
Not enough data
8.2
6498
|
Verified
Not enough data
8.2
7059
|
Verified
Not enough data
7.9
6056
|
Verified
Not enough data
7.8
5667
|
Verified
Not enough data
7.8
5505
|
Verified
Resource Management
Not enough data
7.7
6005
|
Verified
Not enough data
7.8
6085
|
Verified
Not enough data
8.3
6717
|
Verified
Project Monitoring
Not enough data
7.9
5713
|
Verified
Not enough data
7.9
5832
|
Verified
Not enough data
8.3
6869
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Portfolio Management
7.9
14
7.9
4174
8.3
14
8.6
4900
8.6
11
8.1
4380
8.5
13
7.8
3986
Project Management
8.6
14
8.2
4802
8.7
15
8.4
4883
7.5
12
7.8
4013
Resource Management
8.7
13
7.8
4148
8.2
14
7.9
4228
8.5
13
8.0
4177
Data & Analytics
8.5
14
8.1
4380
8.4
15
8.0
4553
7.9
14
8.2
4478
7.4
13
7.5
3846
Strategy - Project and Portfolio Management
7.3
5
6.8
1460
8.0
5
7.7
1490
8.3
5
8.0
1469
8.3
5
7.6
1470
8.7
5
7.8
1469
8.3
5
7.6
1467
8.0
5
7.3
1449
7.3
5
7.7
1463
8.0
5
7.6
1457
8.0
5
8.0
1457
Setup
Not enough data
8.4
4231
Not enough data
Feature Not Available
Not enough data
8.2
4092
Not enough data
8.5
4459
Management
Not enough data
Feature Not Available
Not enough data
8.2
3718
Not enough data
7.7
3466
Generative AI
Not enough data
Feature Not Available
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
Not enough data
8.5
910
Not enough data
8.8
1097
Not enough data
8.5
1038
Not enough data
8.2
879
Not enough data
8.7
1036
Not enough data
8.8
1066
Content Planning
Not enough data
8.7
1054
Not enough data
9.0
1106
Not enough data
8.7
988
Marketing Campaign Performance
Not enough data
8.1
763
Not enough data
8.6
916
Other Features
Not enough data
8.1
862
Not enough data
8.5
887
Task Creation
Not enough data
8.7
6109
Not enough data
8.8
6196
Not enough data
8.4
5744
Not enough data
7.9
4946
Task Management
Not enough data
8.6
5893
Not enough data
8.6
5801
Not enough data
8.2
5469
Not enough data
8.3
5298
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Automation
Not enough data
8.6
3371
Not enough data
8.3
3332
Not enough data
8.2
3066
Administration
Not enough data
8.3
3232
Not enough data
8.2
3017
Not enough data
8.9
3231
Project management
Not enough data
8.7
3299
Not enough data
8.3
3031
Not enough data
8.7
3322
Not enough data
8.4
3167
Not enough data
8.5
3100
Not enough data
8.0
2780
Not enough data
8.3
3219
Workload
Not enough data
8.1
2854
Not enough data
8.4
3104
Not enough data
8.1
2912
Not enough data
8.0
2728
Communication & Collaboration
Not enough data
8.1
2879
Not enough data
8.3
3077
Not enough data
8.9
3277
Cost Management
Not enough data
7.9
2614
Not enough data
7.9
2604
Not enough data
7.7
2419
Integration
Not enough data
7.6
2468
Not enough data
7.6
2523
Not enough data
7.6
2556
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
7.3
4625
Not enough data
7.7
5004
Not enough data
7.6
4771
Not enough data
7.8
4796
Not enough data
Feature Not Available
Content & Documents
Not enough data
8.5
6135
Not enough data
8.4
6085
Not enough data
8.0
5834
Not enough data
7.9
5057
Controls
Not enough data
8.1
5435
Not enough data
7.7
4456
Not enough data
8.3
5771
Not enough data
Feature Not Available
Not enough data
8.1
5056
Project Management
Not enough data
8.8
6382
Not enough data
8.8
6254
Not enough data
8.7
6122
Not enough data
8.0
5126
Remote Collaboration
Not enough data
8.5
5521
Not enough data
8.5
5703
Not enough data
8.5
5603
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Strategic Planning - Strategic Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Strategic Management - Strategic Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Analysis - Strategic Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Strategic Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.2
10
Not enough data
8.3
9
Not enough data
8.2
10
Not enough data
Planning
8.5
10
Not enough data
9.2
10
Not enough data
9.3
9
Not enough data
8.7
10
Not enough data
9.5
10
Not enough data
Workflow Management
9.2
10
Not enough data
8.9
9
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Analysis
7.9
14
Not enough data
Platform
8.1
13
Not enough data
8.9
14
Not enough data
8.7
15
Not enough data
9.1
13
Not enough data
9.4
14
Not enough data
Security
8.6
13
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
9.3
14
Not enough data
9.4
14
Not enough data
Categories
Categories
Shared Categories
ServiceNow Strategic Portfolio Management and Smartsheet are categorized as Project and Portfolio Management
Unique Categories
ServiceNow Strategic Portfolio Management is categorized as Enterprise Architecture Tools, Application Portfolio Management, Product Management, Enterprise IT Management, and Strategic Portfolio Management
Smartsheet is categorized as Project Collaboration, Work Management, Marketing Calendar, Privacy Impact Assessment (PIA), Workflow Management, Task Management, and Project Management
Reviews
Reviewers' Company Size
ServiceNow Strategic Portfolio Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsheet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
34.0%
Computer Software
5.3%
Computer & Network Security
5.3%
Banking
5.3%
Hospital & Health Care
4.3%
Other
45.7%
Information Technology and Services
7.9%
Construction
7.0%
Hospital & Health Care
5.3%
Computer Software
4.8%
Marketing and Advertising
4.7%
Other
70.3%
Most Helpful Reviews
ServiceNow Strategic Portfolio Management
Most Helpful Favorable Review
Verified User in Information Technology and Services
Excellent ITIL capabilities that match industry and audit standards. Using workflow and visual modification we were able to configure ServiceNow to fit our needs for rapid, auto deployment, unit testing and agile story boards.
Most Helpful Critical Review
Verified User in Consulting
limited customization options, potentially complex user interface, challenges with data integration, high cost, not being optimally designed for quarterly planning, and less-than-ideal dashboard capabilities which may not easily integrate with other...
Smartsheet
Most Helpful Favorable Review
Scott B.
Verified User in Computer Software
SmartSheet's simplicity and intuitive design make it very easy to become productive very quickly. It combines the best aspects of Microsoft Excel like the ability to create complex formulas with the sharing, collaborative parts of Google spreadsheets.
Most Helpful Critical Review
Jeff N.
Verified User in Health, Wellness and Fitness
Slowest app to load, sometimes takes several reloads for app to become available. Slower than any other app I use. Downtime for maintenance. Have to log back in after maintenance. Adertisement banners appearing across top of page more and more. Can't merge...
Verified User in Information Technology and Services
Excellent ITIL capabilities that match industry and audit standards. Using workflow and visual modification we were able to configure ServiceNow to fit our needs for rapid, auto deployment, unit testing and agile story boards.
Scott B.
Verified User in Computer Software
SmartSheet's simplicity and intuitive design make it very easy to become productive very quickly. It combines the best aspects of Microsoft Excel like the ability to create complex formulas with the sharing, collaborative parts of Google spreadsheets.
Verified User in Consulting
limited customization options, potentially complex user interface, challenges with data integration, high cost, not being optimally designed for quarterly planning, and less-than-ideal dashboard capabilities which may not easily integrate with other...
Jeff N.
Verified User in Health, Wellness and Fitness
Slowest app to load, sometimes takes several reloads for app to become available. Slower than any other app I use. Downtime for maintenance. Have to log back in after maintenance. Adertisement banners appearing across top of page more and more. Can't merge...
Alternatives
Discussions
What are the three key aspects of project portfolio management?
2 comments
JL
The Three key is
Project selection and Prioritization
Resource Allocation and Optimization
Performance Monitoring and controlRead more
Does ServiceNow have a project management module?
1 comment
JL
yes this module within ServiceNow ITBM is a powerful tool .Read more
What is included in agile software development?
1 comment
DL
Django development software from Softformance https://www.softformance.com/technologies/django-development/ is an excellent choice for creating feature-rich...Read more
What can smartsheet be used for?
57 comments
WA
It has a wide range of functionalities for project management or even asset management. Read more
Why is smartsheet bad?
34 comments
NK
Complexity: Smartsheet has a fairly steep learning curve, especially for users who are not tech-savvy or unfamiliar with project management tools.
Limited...Read more
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