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- ServiceNow Software Asset Management
- USU (formerly Aspera)
- ServiceNow Software Asset Management-vs-USU (formerly Aspera)
Compare ServiceNow Software Asset Management and USU (formerly Aspera) 
At a Glance
Market Segments
Enterprise (74.1% of reviews)
Enterprise (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow Software Asset Management
Star Rating
(67)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Software Asset ManagementUSU (formerly Aspera)
Star Rating
(46)4.5 out of 5
Market Segments
Enterprise (60.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about USU (formerly Aspera)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that ServiceNow Software Asset Management excels in its Software Asset Inventory with a score of 9.3, highlighting its comprehensive tracking capabilities for software licenses and usage, which is crucial for compliance and cost management.
- Users report that USU (formerly Aspera) shines in License Entitlement and Usage Management, scoring 9.2, with many praising its ability to provide detailed insights into license compliance and optimization, which helps in reducing unnecessary expenditures.
- G2 users note that ServiceNow's automated end-user license provisioning, rated at 7.8, could be improved, as some find it less intuitive compared to USU's offering, which scored 8.2 and is described as more user-friendly and efficient in managing license assignments.
- Users on G2 highlight that USU's Vendor Management and Compliance features, rated at 8.8, are particularly strong, with reviewers appreciating the robust tools for managing vendor relationships and ensuring compliance with licensing agreements.
- Reviewers say that ServiceNow's Asset Discovery feature, with a score of 8.3, is effective but may require more manual input compared to USU's higher-rated Shadow IT Detection at 8.6, which automates the identification of unauthorized software usage.
- Users report that both platforms have strong central dashboard capabilities, but ServiceNow's score of 8.7 is slightly higher, with users mentioning its intuitive design that allows for easy navigation and quick access to critical asset information.
Pricing
Entry-Level Pricing
ServiceNow Software Asset Management
No pricing availableUSU (formerly Aspera)
No pricing availableFree Trial
ServiceNow Software Asset Management
No trial information availableUSU (formerly Aspera)
Free Trial is available
Ratings
Meets Requirements
8.8
44
8.5
41
Ease of Use
8.8
44
8.2
43
Ease of Setup
8.2
22
8.1
33
Ease of Admin
8.2
18
8.0
23
Quality of Support
8.5
42
8.7
38
Has the product been a good partner in doing business?
8.6
18
8.9
23
Product Direction (% positive)
9.7
43
9.1
38
Features by Category
Asset Inventory
Not enough data
8.1
9
Not enough data
9.3
9
Not enough data
9.1
9
Not enough data
8.9
9
Not enough data
8.3
9
Generative AI
Not enough data
8.3
9
Not enough data
8.0
9
Management
Not enough data
8.7
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.7
9
Functionality
8.8
21
8.5
25
8.1
21
9.2
24
8.1
19
8.8
24
7.8
19
8.2
20
8.3
19
8.8
20
8.3
19
8.2
23
Risk assessment
7.5
17
8.6
21
8.1
18
8.8
18
8.8
20
8.6
19
Knowledge Base
Not enough data
7.7
11
Not enough data
8.1
12
Not enough data
8.2
12
Security
Not enough data
7.8
10
Not enough data
8.3
12
Not enough data
8.5
12
Content
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
8.1
12
Not enough data
7.8
12
Communication
Not enough data
7.2
10
Not enough data
8.0
10
Not enough data
8.3
10
Not enough data
7.3
10
Categories
Categories
Shared Categories
ServiceNow Software Asset Management and USU (formerly Aspera) are categorized as Software Asset Management Tools
Unique Categories
ServiceNow Software Asset Management has no unique categories
USU (formerly Aspera) is categorized as IT Asset Management and Knowledge Management
Reviews
Reviewers' Company Size
ServiceNow Software Asset Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
USU (formerly Aspera)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
16.7%
Hospital & Health Care
7.4%
Computer & Network Security
7.4%
Consumer Electronics
5.6%
Other
29.6%
Consumer Services
20.0%
Computer Software
13.3%
Automotive
11.1%
Insurance
6.7%
Information Technology and Services
6.7%
Other
42.2%
Most Helpful Reviews
ServiceNow Software Asset Management
Most Helpful Favorable Review
Verified User in Information Services
These guys are honest straight-up people who genuinely care about the success of their customers
Most Helpful Critical Review
Verified User in Information Technology and Services
ServiceNow is not established tool at this moment.It requires alot of improvement with respect to SAM. Improment requires in discovery part which impact SAM.
USU (formerly Aspera)
Most Helpful Favorable Review
Verified User in Automotive
There are a ton of features that are available to manage users, application areas, and documents.
Most Helpful Critical Review
Eric M.
Verified User in Mining & Metals
The engineering department seems short-staffed, they have been unable to resolve issues we have presented to them.
Verified User in Information Services
These guys are honest straight-up people who genuinely care about the success of their customers
Verified User in Automotive
There are a ton of features that are available to manage users, application areas, and documents.
Verified User in Information Technology and Services
ServiceNow is not established tool at this moment.It requires alot of improvement with respect to SAM. Improment requires in discovery part which impact SAM.
Eric M.
Verified User in Mining & Metals
The engineering department seems short-staffed, they have been unable to resolve issues we have presented to them.
Alternatives
Discussions
ServiceNow Software Asset Management has no discussions with answers
USU (formerly Aspera) has no discussions with answers
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