--- title: ServiceNow Software Asset Management Reviews meta_title: 'ServiceNow Software Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how ServiceNow Software Asset Management works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 59 scale: '5' date_modified: '2026-06-30' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow Software Asset Management Reviews **Vendor:** ServiceNow **Category:** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) **Average Rating:** 4.4/5.0 **Total Reviews:** 59 ## About ServiceNow Software Asset Management Track and manage software licenses across the enterprise from a unified platform. Reduce costs, stay compliant, and align use to business need. SAM runs on the Now Platform®, a single system of action for the enterprise. ## ServiceNow Software Asset Management Pros & Cons **What users like:** - Users find ServiceNow Software Asset Management to have a **very easy interface** , making it simple to use and understand. (4 reviews) - Users find the **easy-to-use interface** of ServiceNow enhances understanding and task coordination effectively. (2 reviews) - Users appreciate the **ease of use and multiple tracking features** of ServiceNow for efficient incident management. (2 reviews) - Users appreciate the **easy-to-use interface** of ServiceNow, which enhances task tracking and team coordination. (2 reviews) - Users appreciate the **easy-to-use customer support** provided by ServiceNow Software Asset Management, enhancing overall satisfaction. (1 reviews) - Ease of Learning (1 reviews) - Features (1 reviews) - Helpful (1 reviews) - Learning (1 reviews) - Learning Ease (1 reviews) **What users dislike:** - Users find **access issues** with ServiceNow SAM, particularly around authentication and SSO limitations on smartphones. (1 reviews) - Users face **connectivity issues** , particularly with SSO access and smartphone usage limitations affecting overall experience. (1 reviews) - Users often face **difficult navigation** in ServiceNow, suggesting improvements for a more user-friendly interface. (1 reviews) - Users find **integration issues** challenging, requiring skilled administrators or consultants for seamless connectivity with external systems. (1 reviews) - Users find the **mobile compatibility lacking** , particularly with SSO access not supporting smartphone functionality. (1 reviews) - Navigation Difficulty (1 reviews) - Poor Interface Design (1 reviews) - UX Improvements (1 reviews) ## ServiceNow Software Asset Management Reviews ### 1. Servicenow Sfotware Asset Management :A Seameless Asset Tracking Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about ServiceNow Software Asset Management?** I have used Servicenow for our Integration purpose the platform is easy to understand and specifically i have used incident ticket for integration the configuration options were very easy while comapring to any other product. **What do you dislike about ServiceNow Software Asset Management?** The one thing i would dislike is in the configuration we have only limited options. And when is instance is slept we need to wake it and it is taking bit more time. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** In this we can easily track our tickets while comapring to any other ticketing tools. ### 2. Easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Vamsi B. | Technical Service Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about ServiceNow Software Asset Management?** The best ticketing tool among the all ticketing tools Service now is very easy interface for better understanding **What do you dislike about ServiceNow Software Asset Management?** I don't found any thing to dislike but only i suggest is interface colour should be brighter **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It's like best tool for the incidents and tickets ### 3. Amazing tool for incidents monitoring and tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Pavan S. | software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about ServiceNow Software Asset Management?** Its too easy too use and multiple features to track and create incidents **What do you dislike about ServiceNow Software Asset Management?** Authontication part can be improvide more, Also SSO access not allows to use this tool on smartphones **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It was helping to track incidents which was generated for failed jobs and here also we ware monitoring on the basis of job priority ### 4. Experience with ServiceNow **Rating:** 4.5/5.0 stars **Reviewed by:** SAIPRASAD S. | BI ANALYST, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about ServiceNow Software Asset Management?** When i waslooking for ITSM tool, We found servicenow is the best tool for ticketing system and moreover its features are very user friendly. one of the finest UI tool. It handles the change mangement very perfectly and understandable. It has an ability of handling KPI's and workflow is compatible. it has a very good search engine. **What do you dislike about ServiceNow Software Asset Management?** Till now i didn't any drawback in this, but majorly it needs to be focus on the login errors **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It has very good transparent approach when it comes to enquire about a support. It solve the various organizational problems like Change mangement, incident management,and problem manaagement etc. It has an centralized tracking system and resolving our needs in atimely manner. ### 5. ServiceNow Platform - Powerful Enterprise Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about ServiceNow Software Asset Management?** The ServiceNow Platform is a great tool for enterprises who need to standardize workflows and is easy to use/learn. The platform is great for supporting customers and internal staff. **What do you dislike about ServiceNow Software Asset Management?** The only downside I have seen is ensuring the platform is properly integrated with external systems/databases. This can be easily done if you have the proper administrators or consultants. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** In this role the ServiceNow Platform streamlined our Vendor Management workflows as well as our Asset Management. This allows the teams to be confident there are less human errors as well as quick historical lookup in the case of audits. ### 6. Good IT Services Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Lalit V. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about ServiceNow Software Asset Management?** Global Search, Ticketing Tool, KB Learn. Transfering tickets from 1 team to another finding there Managers and whom to assign checking previous tickets and assigning to correct team accordingly. **What do you dislike about ServiceNow Software Asset Management?** Sometimes it lags while opening a large KB. overall it is best for ITSM also connected to Avaya, we can pull reports. best in it's segment i guess. user friendly software or ticketing tool. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It helps me check my daily task and Tickets pending in my bin for a long time as it has a dashboard that I can change according to my convenient. Also global search helps me search ant ticket in whole org, KB as in knowledge base to learn troubleshooting for unknown task. ### 7. The name describe itself - "Service Now". **Rating:** 5.0/5.0 stars **Reviewed by:** Bansi S. | Test Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about ServiceNow Software Asset Management?** I have been using Service Now software from 2017 to 2022. Excellent software for any issue resolution related to your software and asset. Every time I got the perfect and quick solution to my raised ticket. The concerned team resolves the issues by calling them without any tickets presented; that is an excellent service they provide to the user. **What do you dislike about ServiceNow Software Asset Management?** I have used Service Now software for five years and am delighted with the service and software, so I do not have any dislikes. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Service Now solved almost every software and asset-related my issues. Their technical support team is so good at knowledge and communication with the user and resolving the case with just one call. They prioritize the problem not a ticket, and that's why people like the software and service. Also, I can see my ticket status and receive updates on emails for my issues and tickets, which is commendable. ### 8. ServiceNow **Rating:** 4.0/5.0 stars **Reviewed by:** Shahzad M. | Desktop Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2023 **What do you like best about ServiceNow Software Asset Management?** I would like to share my experience with ServiceNow, 2 years working on this software it's very familiar with reporting end users' incidents & requesting reports and also asset management it's safe for all our organization databases for asset information my experience is very good with this software. **What do you dislike about ServiceNow Software Asset Management?** I have no issue with this software. when you are implementing for a user place that time facing some issue's startup time other wise is ok. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** This software supports the Helpdesk & records our asset ### 9. Asset Management **Rating:** 3.5/5.0 stars **Reviewed by:** Khan M. | Network Engineer L ll, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ServiceNow Software Asset Management?** Centralized Asset Management: ServiceNow SAM offers a centralized platform to manage software assets across an organization. ServiceNow Asset Management streamlines asset-related processes, enhances visibility, and improves decision-making regarding asset investments, costs, and compliance **What do you dislike about ServiceNow Software Asset Management?** Cost: ServiceNow is a commercial software platform, and its pricing structure can be relatively expensive for some organizations. It often requires expertise in scripting and development, which may not be readily available to all users **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** ServiceNow's self-service portal and automation capabilities empower end-users to request assets, track their requests, and receive automated notifications about asset availability and status changes. It enables tracking contract terms, renewal dates, vendor performance, and contract-related financials. ### 10. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Sruthi J. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about ServiceNow Software Asset Management?** One stop destination for all your needs. The best part is viewing your work statistics and helps you to manage your workload very well. **What do you dislike about ServiceNow Software Asset Management?** Nothing much but It needs improvement in few areas **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It helps me manage my worload very well. ### 11. Efficient Ticket Transfer and Management **Rating:** 5.0/5.0 stars **Reviewed by:** Rob E. | Chief Strategy Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about ServiceNow Software Asset Management?** It assists with transferring tickes between me and team members. finding the managers for each team, determining who to assign the tickets to, and checking the history of previous tickets. I am strongly attached with this platform due to its beneficial features as well as tracking assets. **What do you dislike about ServiceNow Software Asset Management?** When accessing a large knowledge base, there can be lag or delay in loading due to the amount of information it contains. The pricing structure for the service is somewhat expensive. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** ServiceNow Software Asset Management is a multifunctional product that is very effective. It makes it easier to locate tickets across the entire organization, offers advice for debugging challenging jobs, and makes it possible to track the availability of assets. ### 12. ServiceNow Platform for Incidents and SR- Good overall. **Rating:** 4.0/5.0 stars **Reviewed by:** Suryansh S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ServiceNow Software Asset Management?** I like that The platform is easy to use with good functionality for example, in my previous project we were required to make reports on the number of Incidents and requests so I was easily able to pull the data from serviceNow platform using the relevant filters **What do you dislike about ServiceNow Software Asset Management?** I would like the application to respond more quickly, Most of the time it is working fine but sometimes when i apply some filters it takes time to load the enteries. This could be because I am using a VDI but it would be great if it could be fixed. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Our Client was using servicenow platform to manage all the Incident and Service Requests that were generated in the Helpdesk, I was working in the Level 2 Technical Support for the Adobe sign application and our Incident and SRs were assigned to us in the ServiceNow Platform ### 13. One Stop Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen P. | Senior Business Intelligence Analyst, Consumer Electronics, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about ServiceNow Software Asset Management?** One Stop Resolution for employees for resolving the issues **What do you dislike about ServiceNow Software Asset Management?** Open source it may lead to cyber issues. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** ServiceNow (SAM) helps to increase visibility of software assets and improves software spend management. ### 14. ServiceNow Software Asset review **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik K. | Senior Security Analyst - CyberSecurity at HCL Tech , Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about ServiceNow Software Asset Management?** ServiceNow Software Asset is one of the awesome ticket handling tool for IT industry. Many major IT companies using this software for their organisation purpose. I like that quick Queue like ticket pop and filters as well. **What do you dislike about ServiceNow Software Asset Management?** In the ServiceNow Asset Management tool difficult to check for every queues. Like we need to refresh and monitor every time for this tool tickets. If they update auto reflect systems, that will be good for us. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It will provide software Updates and all the monitoring systems on SNow. Asset management is storing and updating tools, it will safe tickets on safetyway. It will provide good filters for monitor server details and all the IT related works. ### 15. Strong features and functionalities **Rating:** 4.5/5.0 stars **Reviewed by:** Somasundaram A. | Assistant Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about ServiceNow Software Asset Management?** Strong features and functionality for all our IT issues raised through Global Information systems. It enables a quick chat online allows us to resolve the query in a much quicker time. **What do you dislike about ServiceNow Software Asset Management?** Only limited options available in the functionality drop down box where we are able to map the correct reason code. We should customise more options based on the user expectation **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** All IT issues related to products and services available in the organisation example ERP, Local company tools and any sort of IT issue. ### 16. Still my favorite, even after using Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Gus B. | Senior Customer Support Agent, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about ServiceNow Software Asset Management?** It is pretty easy to use and very complete as well, and I love the vast customization level it offers, in addition, the queue management and the chat management are pretty good. **What do you dislike about ServiceNow Software Asset Management?** I haven't used it in about a year, so maybe this has changed already, but back in the day, it was common to see Service Now going down a couple of times a month; nothing too bad, it was tolerable. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It was great to monitor incidents, keep track of requests and see progress on them. It was also pretty good to monitor queues, and the chat functionality was Ok; the email-to-ticket functionality was a plus as well. 5 stars overall! ### 17. Service now is so far the most commonly used platform at global level. **Rating:** 4.5/5.0 stars **Reviewed by:** Nitin P. | Senior Software Analyst, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2023 **What do you like best about ServiceNow Software Asset Management?** Service now is so far the most commonly used platform at global level since it's one of the most secure and user friendly tool and it has multiple features like assignment, tracking of due dates, sending reminders and many more. **What do you dislike about ServiceNow Software Asset Management?** Nothing as such. But many a times there is a lot of slowness while application level updates. When the tool is updated for its features, there is a slight slowness observed. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Helps me to create my own dashboards and it becomes very easy for me to track the asset management process. Sending emails from the tool itself is mainly a useful feature ### 18. Worked with Managing and autoamatinh HR modules in SN platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sunidhi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about ServiceNow Software Asset Management?** It is a very handy platform and it has the potential to handle multiple functions very efficiently. The development part can be done very easily via javascript and ServiceNow customised scripting. The development could be done mostly in a manual way. **What do you dislike about ServiceNow Software Asset Management?** The disadvantage for the ServiceNow platform is that it becomes unavailable or becomes slow many times when the traffic load becomes heavy on the servers. Sometimes Filter conditions are hard to understand and apply. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It is very helpful in managing the Business processes and thus ensuring a smooth continuity in the work. It has very powerful filtering system if one understands it correctly. ### 19. Using Service now for asset Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about ServiceNow Software Asset Management?** Its ability to automate the task with few clicks and low code no code features **What do you dislike about ServiceNow Software Asset Management?** ServiceNow SAM , which is quite expensive, The cost of implementation, licensing, and ongoing maintenance may be prohibitive **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Asset Inventory and Discovery: SAM provides a centralized repository to track and manage software assets, allowing organizations to maintain an accurate inventory of installed software. This helps in understanding software usage, identifying unauthorized installations, and avoiding security risks associated with unapproved software. ### 20. Asset Management automates IT asset life cycle **Rating:** 4.5/5.0 stars **Reviewed by:** Sankara N. | Deployment Lead WW and Enterprise Solution Architect for NG IT, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about ServiceNow Software Asset Management?** Asset tracker, Incident tracking and reporting, Configuration and staging, Deployment of assets, reports **What do you dislike about ServiceNow Software Asset Management?** managing approval workflows and reporting **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Optimize cost, organizations need to know the hardware assets they have for better tracking, finding out the life cycle of the assets, record management ### 21. The most detailed ITSM Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Manu K. | Senior Analyst-Workplace Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about ServiceNow Software Asset Management?** I would say the details, for beginners this is not the tool because there are a lot of things you need to learn, but for professionals and big corporates, this is your go-to ITSM tool **What do you dislike about ServiceNow Software Asset Management?** Integration with other internal tools needs to be done correctly using the proper connectors else your inventory might not reflect the correct data, except that all is well **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Keeping track of software and hardware inventories, fetching timely reports, orchestrating with other internal tools to ease the work of aligning different technology related tools ### 22. ServiceNow Software Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Karthick A. | Talent Acquisition Team Leader, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ServiceNow Software Asset Management?** The best thing about ServiceNow Software Asset Management is its interface is user-friendly. Another thing is it has immense collaboration with IT services and enterprise databases. **What do you dislike about ServiceNow Software Asset Management?** I have no specific dislikes about the ServiceNow Asset Management tool; it only occasionally fails to update the data or change the status. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Inefficiencies and problems with business software are issues that we have already fixed. It provided users with integrated communications and excellent workstream tracking, among other advantages. ### 23. Manage your licenses and usage **Rating:** 4.0/5.0 stars **Reviewed by:** David L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about ServiceNow Software Asset Management?** The ability to understand who's using what licensing or has a license but isn't utilizing the software. Can identify true up costs before any audit and it makes budgeting very simple. **What do you dislike about ServiceNow Software Asset Management?** Rather expensive and I'd recommend implementation specialists to assist in any development work along with initial set up. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Gain visibility over the enterprise and manage costs. ### 24. Servicenow for asset management. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about ServiceNow Software Asset Management?** It is really nice to have all of our assets in the same system that we use for incidents and requests. We have a dedicated team that manages this data so it works really well. **What do you dislike about ServiceNow Software Asset Management?** We have to have a dedicated team to manage the Dev pieces. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It keeps track of our inventory and does it in an organized manner. ### 25. Best solution for Asset management **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek J. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about ServiceNow Software Asset Management?** Smooth user interface and reporting capabilities are very flexible. Helpful in tracking any blocker in the whole process. **What do you dislike about ServiceNow Software Asset Management?** As of now i didn't find any drawback in this tool **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** We can maintain track records of resources and also provide visualization reports. ### 26. Powerful solution to manage software licenses **Rating:** 4.0/5.0 stars **Reviewed by:** Ankita M. | Freelance Writer, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about ServiceNow Software Asset Management?** Comprehensive view of software assets, Automated compliance, Better control over software usage, Integration with other ServiceNow products **What do you dislike about ServiceNow Software Asset Management?** High cost, Complexity, Dependence on ServiceNow for support, Limited third-party integration **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Control over software usage and licenses ### 27. Very good asset management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Juveria A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about ServiceNow Software Asset Management?** Manage the infrastructure assets Service desk tickets **What do you dislike about ServiceNow Software Asset Management?** Takes a lot of time to open records Creating reports **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Managing the assets Tickets Incidents ### 28. Software Asset Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about ServiceNow Software Asset Management?** This uses the same Now platform discovery module which is quite beneficiable and cost effective in a long run. **What do you dislike about ServiceNow Software Asset Management?** Some time it is complex for new technologies, like Kubernetes. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Licesne cost management Software Audit Reasdiness. ### 29. The Tool Is Assisting Us With Getting An Understanding On Installed Software Compliance **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about ServiceNow Software Asset Management?** I like the normalization services though we have struggled to get them working correctly. I also really like the content service provided by ServiceNow to continually feed us data from other customers, as well as take our custom products and work through setting them up as out-of-the-box normalized products. **What do you dislike about ServiceNow Software Asset Management?** I wish there were better documentation around how and when normalization works on software titles. We struggle with that understanding as well as processes. It would be nice to outline how the lifecycle management of software and entitlements should go, even if it was essential. **Recommendations to others considering ServiceNow Software Asset Management:** If you want strong support and services, this is a good bet. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** We need to understand our software footprint. We are working with this tool to be able to identify compliance issues quickly and, in the long run, hopefully, use it for cost savings to identify products that do the same thing as other products and also to identify when we are over licensed. ### 30. Service Now asset management can be store on service now table and be utilize at se time in diff app **Rating:** 3.5/5.0 stars **Reviewed by:** FAIJI A. | Lead Engineer - ServiceNow Developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2021 **What do you like best about ServiceNow Software Asset Management?** Everything is on single place means on cloud with single instance that provides easy configuration table utilisation, maintenance etc **What do you dislike about ServiceNow Software Asset Management?** Table responsiveness. Service now having good table structure but when data is large on tables it process slowly so there should be enhancement need to done. Table busy if to much record updating same time. Also if to much data transforming through import set data may stuck **Recommendations to others considering ServiceNow Software Asset Management:** Yes. It do help many ways to clients and business users and easy to setup and maintain for developers **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Data/asset can be maintained and reporting can be done with standard or with performance anylytics at one place that helps business ### 31. Ashwini - SAM review **Rating:** 4.5/5.0 stars **Reviewed by:** Ashwini K. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about ServiceNow Software Asset Management?** As a part of the activation of the software asset management is that we can manager our platform and do the configuration as per the snow best practices provided. **What do you dislike about ServiceNow Software Asset Management?** Didn't got a chance to dislike as of now in SAM **Recommendations to others considering ServiceNow Software Asset Management:** It's good to have SAM as a part of software development life cycle **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** I am configuring SAM and HAM both are beneficial in there own terms. SAM has been utilized as a part to reduce the manual work in order to maintain any inventory for softwares which has been utilized in bigger organizations. ### 32. best tool for ticket handling and reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Ashutosh S. | Technical Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about ServiceNow Software Asset Management?** Good things of service now is , it sync with mail and deliver real time updates. Very easy to handle . **What do you dislike about ServiceNow Software Asset Management?** Nothing . Only sometimes it's not updating the data / in changing the status . **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** I am handing MS on going issue as a ticket on servicenow. Work on change. Running smoothly, user friendly, chat feature ### 33. ServiceNow - An Intuitive Tool for Software Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about ServiceNow Software Asset Management?** Very user-friendly and easy to navigate. **What do you dislike about ServiceNow Software Asset Management?** Sometimes searching for the specific file I need to request access for is difficult. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Problems we have solved are inefficiencies and issues with business software. Some benefits are that it allowed excellent tracking of the workstream and integrated messaging to users. ### 34. ServiceNow Software Asset Management **Rating:** 4.5/5.0 stars **Reviewed by:** Pabitra S. | Assistant Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about ServiceNow Software Asset Management?** I like ServiceNow SAM Normalization and Reconciliation process for softwares. **What do you dislike about ServiceNow Software Asset Management?** The ability to unable to update software Entitlement when needed in the tool. **Recommendations to others considering ServiceNow Software Asset Management:** It is very easy to manage and automate most part of software asset management process **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It helped me and my organization to understand software normalization process and effectively manage and process software rights vs deployment using License position report, using License Workbench console and many more.. ### 35. Software asset management is a comprehensive and stable solution for efficient asset management **Rating:** 5.0/5.0 stars **Reviewed by:** Saumya P. | Lead - Systems Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2021 **What do you like best about ServiceNow Software Asset Management?** The best feauture I like how it talks with SCCM and report back assignee and owner of device. Also report generation is really helpful in performing daily operation **What do you dislike about ServiceNow Software Asset Management?** Nothing as of now. However I would like to see more API accessibility and SNOW based analytics. **Recommendations to others considering ServiceNow Software Asset Management:** Its user friendly, doesnt require on premise setup and has high availability **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It helps managing rhe repository, license management and tracking the availability and issuance ### 36. ServiceNow SAM has comprehesive solution for Basic SAM requirements **Rating:** 4.5/5.0 stars **Reviewed by:** Praveen Kumar B. | Manager Service Delivery - Software Asset Management , Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about ServiceNow Software Asset Management?** SAM Asset tracking and Inventory. ServiceNow other functionalities like discovery can completement. **What do you dislike about ServiceNow Software Asset Management?** ServiceNow discovery, which is not very cost effective. But then for complaince its good to be reliant on vendor approved discovery tools **Recommendations to others considering ServiceNow Software Asset Management:** Use it and see the difference. Start small with software inventory for Desktop and PC software inventory and compliance. You have big saving there itself with Basic Microsoft and other PC software **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Basic Software inventory and compliance. ### 37. ServiceNow for Asset Management i used **Rating:** 5.0/5.0 stars **Reviewed by:** Rashmi C. | Recruitment Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about ServiceNow Software Asset Management?** I have used it for assest managemen, This is very good product for managning any type of IT assets **What do you dislike about ServiceNow Software Asset Management?** I dont have any doubt on Service fetures **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Assets Managemnet ### 38. Service Now SAM feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Aditya P. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about ServiceNow Software Asset Management?** The best part of service now is it have very user friendly GUI , you can check your inventory in counter and it can also help with comiance **What do you dislike about ServiceNow Software Asset Management?** Main problem with service now is that it does get integrated with third part tool but it become very slow after that **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It provide us with a real time inventory and Compliance repory ### 39. Great SAM solution on servicenow robust platform **Rating:** 4.5/5.0 stars **Reviewed by:** Atul K. | Senior consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about ServiceNow Software Asset Management?** Tracking software rights and user allocation and great synergy on discovery model **What do you dislike about ServiceNow Software Asset Management?** Need more focus on normalization process. It should be less manual **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Tracking software asset in our technology ecospace and centralized inventory of information related to software app. ### 40. Servicenow SAM PRo is a new tool with some amazing capabilities speacially around top publishers. **Rating:** 4.0/5.0 stars **Reviewed by:** Sonakshi M. | Senior Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about ServiceNow Software Asset Management?** Their publisher packs and the accuracy that comes with it. **What do you dislike about ServiceNow Software Asset Management?** Too much information and little complexity. **Recommendations to others considering ServiceNow Software Asset Management:** If you already have base instance in your organization of ServiceNow, please go for ServiceNow SAM pro. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Oracle database inventory and its right sizing. ### 41. 20+ yrats as an IT admin **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2021 **What do you like best about ServiceNow Software Asset Management?** Very easy and intuitive to get started for beginners **What do you dislike about ServiceNow Software Asset Management?** I think some companies struggle with implementing the full suite of extras. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** I like that it works with Snow to inventory all our software. ### 42. Service Now Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about ServiceNow Software Asset Management?** ServiceNow helped me in my day to day systems process and functionality, speeding up my handling time and meeting deadlines. **What do you dislike about ServiceNow Software Asset Management?** At times will time out with no activity. **Recommendations to others considering ServiceNow Software Asset Management:** I recommend ServiceNow to all employers. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** I am solving desktop software applications and licensing issues a user may encounter. Benefits are, more manageable to view all applications, status, and ticket request. ### 43. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about ServiceNow Software Asset Management?** easy to use, UI is great, simple and user friendly **What do you dislike about ServiceNow Software Asset Management?** i didnt found anything negative so far . **Recommendations to others considering ServiceNow Software Asset Management:** please use this , very nice tool **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** faster ticketing tool ### 44. Servicenow SAM Pro **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2021 **What do you like best about ServiceNow Software Asset Management?** ServiceNow has detailed libraries, automatic discovery model creation, major publisher packs and add-ons. **What do you dislike about ServiceNow Software Asset Management?** ServiceNow is not established tool at this moment.It requires alot of improvement with respect to SAM. Improment requires in discovery part which impact SAM. **Recommendations to others considering ServiceNow Software Asset Management:** Definitely, I will recommend to others. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** We are trying to get compliance positions with it. ### 45. I am using ServiceNow from long time, This is very good application in this segment. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2021 **What do you like best about ServiceNow Software Asset Management?** Asset Management, I like to work on it every time. **What do you dislike about ServiceNow Software Asset Management?** Nothing I have found wrong in this application **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** I am working on Software Assets Management. ### 46. ServiceNow SAM tool review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about ServiceNow Software Asset Management?** ServiceNow SAM module is cost effective as comapred to other SAM tools. **What do you dislike about ServiceNow Software Asset Management?** Software catalog is not extensive as compared to orher SAM tools available in the market. **Recommendations to others considering ServiceNow Software Asset Management:** It is a cost effective tool. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** It provides integrated software request market place with SAM module for end to end process. ### 47. Software asset with procurement process and license management that connects with source request **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about ServiceNow Software Asset Management?** Helps to make things complain. Also helps to quickly audit used software **What do you dislike about ServiceNow Software Asset Management?** Don't think of it at the moment but i I would like to enhance sourcing request under ritm instead to req. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** I don't see any. ### 48. SAM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2021 **What do you like best about ServiceNow Software Asset Management?** Service now has a immense collaboration with It services and Enterprise Database **What do you dislike about ServiceNow Software Asset Management?** Customer service cases are closed automatically if remains unresolved for long **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** CMDB collaboration benefited to pitch service now ### 49. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2021 **What do you like best about ServiceNow Software Asset Management?** All functions are available that would help your to achieve your goals **What do you dislike about ServiceNow Software Asset Management?** No so far. I was able to manage and achieve **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Help desk activities and assignments and assessments with kpi and asset management ### 50. One of the best tool to manage you software licenses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about ServiceNow Software Asset Management?** Inventory management and user friendliness **What do you dislike about ServiceNow Software Asset Management?** Nothing as such came across as of now... **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** Reporting , software compliance etc ## ServiceNow Software Asset Management Discussions - [Is software asset management part of ITSM?](https://www.g2.com/discussions/is-software-asset-management-part-of-itsm) - [What does software asset management do?](https://www.g2.com/discussions/what-does-software-asset-management-do) - [What is the best way to calculate Oracle consumption?](https://www.g2.com/discussions/what-is-the-best-way-to-calculate-oracle-consumption) - 1 upvote - [If publisher packs are available then why add-on are required??](https://www.g2.com/discussions/if-publisher-packs-are-available-then-why-add-on-are-required) - 1 upvote - [What is the best way to enhance table responsiveness when data is much and table is busy](https://www.g2.com/discussions/what-is-the-best-way-to-enhance-table-responsiveness-when-data-is-much-and-table-is-busy) - 1 upvote - [View ServiceNow Software Asset Management pricing details and edition comparison](https://www.g2.com/products/servicenow-software-asset-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-05+10%3A30%3A32+-0500&secure%5Bsession_id%5D=e41f34be-c5f8-49c8-8cc0-9a5e3655a571&secure%5Btoken%5D=2b171c6a9185c369289c44c2c0098c661b4d56fb42ae65fdb7b9f1611e8ec3d1&format=llm_user) ## ServiceNow Software Asset Management Features **Functionality** - Software inventory and lifecycle management - License entitlement and usage management - Vendor management and compliance - Automated end user license provisioning - Approved app catalogue - Customized alerts **Agentic AI - Software Asset Management Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Risk assessment** - Shadow IT detection - Software vulnerability assessment - Redundant software functionality identification ## Top ServiceNow Software Asset Management Alternatives - [FlexNet Manager](https://www.g2.com/products/flexnet-manager/reviews) - 4.1/5.0 (62 reviews) - [Snow Commander](https://www.g2.com/products/snow-commander/reviews) - 4.2/5.0 (20 reviews) - [Oomnitza](https://www.g2.com/products/oomnitza/reviews) - 4.6/5.0 (137 reviews)