Compare ScreenConnect and Zoho Assist 
At a Glance
Market Segments
Small-Business (66.2% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
ScreenConnect
Star Rating
(476)4.7 out of 5
Market Segments
Small-Business (66.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectZoho Assist
Star Rating
(477)4.6 out of 5
Market Segments
Small-Business (71.2% of reviews)
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in "Remote Control" with a score of 9.8, while Zoho Assist follows closely with 9.6. Reviewers mention that the seamless control over remote devices enhances their support capabilities significantly.
- Reviewers mention that ConnectWise ScreenConnect's "Session Recording" feature scores 9.1, providing a reliable way to document sessions, whereas Zoho Assist's score of 8.2 indicates room for improvement in this area. Users say this feature is crucial for training and quality assurance.
- G2 users highlight that ConnectWise ScreenConnect offers superior "Unattended Remote Access" with a score of 9.2 compared to Zoho Assist's 9.3. However, users on G2 appreciate Zoho's flexibility in managing unattended sessions, making it a strong contender.
- Users report that ConnectWise ScreenConnect's "File Sharing" feature is rated at 9.3, which is higher than Zoho Assist's 8.6. Reviewers mention that the ease of sharing files during remote sessions is a significant advantage for ConnectWise users.
- Reviewers mention that ConnectWise ScreenConnect's "Multi-Monitor Support" scores 8.9, providing a better experience for users managing multiple screens, while Zoho Assist's score of 8.5 indicates it may not be as robust in this area.
- Users say that both products have strong "Data Encryption" features, with ConnectWise ScreenConnect scoring 8.9 and Zoho Assist at 8.5. However, users on G2 appreciate ConnectWise's additional security measures, which provide peace of mind for sensitive data handling.
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Pricing
Entry-Level Pricing
ScreenConnect
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
ScreenConnect
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.3
394
9.1
393
Ease of Use
9.3
397
9.2
395
Ease of Setup
8.9
322
9.3
309
Ease of Admin
8.9
321
9.3
291
Quality of Support
8.8
337
8.8
335
Has the product been a good partner in doing business?
9.1
306
9.1
287
Product Direction (% positive)
8.7
390
9.2
385
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.9
11
8.5
12
Feature Not Available
8.3
12
9.8
15
9.6
13
9.0
12
9.4
12
Conferencing Options
8.5
10
8.5
11
7.6
9
8.5
12
Feature Not Available
8.6
12
Application Tools
8.5
9
8.6
12
8.8
12
8.3
12
Feature Not Available
9.2
12
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
37
9.2
91
9.3
36
8.6
91
9.1
33
8.3
81
9.2
39
9.3
92
9.1
38
8.6
86
8.9
39
8.5
87
Maintenance
9.5
39
8.7
89
8.8
28
8.2
74
Communication
8.9
36
8.7
85
8.4
23
7.3
67
Feature Not Available
7.0
67
8.6
30
7.9
71
Security
8.9
24
8.5
72
9.1
30
8.6
74
Device Support
8.4
33
8.1
78
8.9
34
8.9
88
9.0
33
8.8
82
Performance
8.4
31
8.1
77
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
92
Feature Not Available
8.7
84
8.4
134
8.5
86
8.2
138
8.8
74
8.3
121
9.0
77
8.3
123
9.2
103
9.1
157
Feature Not Available
8.6
146
Platform
9.0
94
8.8
144
7.8
78
8.4
136
8.1
78
Feature Not Available
9.5
104
9.2
155
Security
Feature Not Available
Feature Not Available
9.1
86
Feature Not Available
Feature Not Available
8.2
111
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ScreenConnect and Zoho Assist are categorized as Screen Sharing, Remote Support, and Remote Desktop
Unique Categories
ScreenConnect is categorized as Video Conferencing and Remote Video Support
Zoho Assist is categorized as ServiceNow Store Apps and Co-Browsing
Reviews
Reviewers' Company Size
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.6%
Computer Software
5.9%
Computer & Network Security
5.9%
Computer Networking
4.0%
Hospital & Health Care
3.5%
Other
38.0%
Information Technology and Services
27.5%
Computer Software
6.8%
Computer & Network Security
6.8%
Marketing and Advertising
3.1%
Computer Networking
2.9%
Other
53.0%
Most Helpful Reviews
ScreenConnect
Most Helpful Favorable Review
Anthony H.
Verified User in Information Technology and Services
Ease of use, data collection for the performance, patch management.
Most Helpful Critical Review
Barry B.
Verified User in Information Technology and Services
The multi monitor support, while it works, it sub par. The toolbar at the top can be confusing in its groupings. The file transfer utility if clunky and reminds me of FTP software. The chat function is also clunky and can sometime be confusing to the end...
Zoho Assist
Most Helpful Favorable Review
Verified User in Electrical/Electronic Manufacturing
Simplicity, ease of use and is user friendly.
Most Helpful Critical Review
Saúl L.
Verified User in Information Technology and Services
It's not that ease to use. At first, I did'nt knew where to go or wich tool to dowload to allow my peer to connect to my computer. The same happened to my coworker in order to download the required software to connect to my computer. At least in the...
Anthony H.
Verified User in Information Technology and Services
Ease of use, data collection for the performance, patch management.
Verified User in Electrical/Electronic Manufacturing
Simplicity, ease of use and is user friendly.
Barry B.
Verified User in Information Technology and Services
The multi monitor support, while it works, it sub par. The toolbar at the top can be confusing in its groupings. The file transfer utility if clunky and reminds me of FTP software. The chat function is also clunky and can sometime be confusing to the end...
Saúl L.
Verified User in Information Technology and Services
It's not that ease to use. At first, I did'nt knew where to go or wich tool to dowload to allow my peer to connect to my computer. The same happened to my coworker in order to download the required software to connect to my computer. At least in the...
Alternatives
Discussions
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 comment
RD
Yes you can, you need to speak with your account executive.Read more
Jacquard
1 comment
KS
Jacquard refers to a type of fabric with an intricate pattern woven directly into it, often using a special loom called a Jacquard loom. This technique...Read more
What does ConnectWise control do?
1 comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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