They are one of the few companies that offer a fully integrated phone through Salesforce, using a Chrome extension where there's no programs to install. All the calls work great, and you can text, and most people treat it like it's a cell phone.
Can be glitchy - can't always answer a call while on another call and can drop calls when trying to merge or put on hold
I really like that you could set up automatic emails from your account to send after certain milestones are reached.
One drawback of Velocify Pulse is its customization options, which restricts tailoring the workflow according to needs. Basic users lack production based reports that hinder monitoring and analysis. It is worth considering switching to a comprehensive...
They are one of the few companies that offer a fully integrated phone through Salesforce, using a Chrome extension where there's no programs to install. All the calls work great, and you can text, and most people treat it like it's a cell phone.
I really like that you could set up automatic emails from your account to send after certain milestones are reached.
Can be glitchy - can't always answer a call while on another call and can drop calls when trying to merge or put on hold
One drawback of Velocify Pulse is its customization options, which restricts tailoring the workflow according to needs. Basic users lack production based reports that hinder monitoring and analysis. It is worth considering switching to a comprehensive...