Compare Remote Utilities and ScreenConnect 
At a Glance
Market Segments
Small-Business (62.5% of reviews)
Small-Business (66.2% of reviews)
Entry-Level Pricing
Free 1 User
No pricing available
Remote Utilities
Star Rating
(16)4.3 out of 5
Market Segments
Small-Business (62.5% of reviews)
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansScreenConnect
Star Rating
(476)4.7 out of 5
Market Segments
Small-Business (66.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Remote Utilities excels in "Unattended Remote Access" with a score of 9.2, making it a strong choice for users needing consistent access to remote machines. In contrast, ConnectWise ScreenConnect shines in "Remote Device Control" with a score of 9.5, indicating superior control capabilities during remote sessions.
- Reviewers mention that Remote Utilities has a solid "Session Recording" feature rated at 9.1, which is beneficial for auditing and training purposes. However, ConnectWise ScreenConnect offers a slightly better experience with a score of 8.8, highlighting its reliability in capturing session details.
- G2 users highlight the "File Sharing" functionality, where Remote Utilities scores 8.5, but ConnectWise ScreenConnect outperforms with a score of 9.3, indicating a more seamless experience for transferring files during remote sessions.
- Users on G2 appreciate Remote Utilities for its "Multi-Monitor Support" rated at 8.9, which is crucial for users working with multiple screens. Conversely, ConnectWise ScreenConnect's "Screen Sharing" feature is rated significantly higher at 9.7, showcasing its effectiveness in collaborative environments.
- Reviewers say that Remote Utilities has a commendable "Ease of Setup" score of 9.3, making it user-friendly for new users. However, ConnectWise ScreenConnect's "Ease of Use" is rated at 9.3 as well, indicating that both products are relatively easy to navigate, but users may find ConnectWise's interface more intuitive.
- Users report that Remote Utilities has a "Quality of Support" score of 7.7, which some find lacking compared to ConnectWise ScreenConnect's higher score of 8.8, suggesting that users may receive more effective assistance and resources when using ConnectWise.
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Pricing
Entry-Level Pricing
Remote Utilities
FREE
Free
1 User
- All features
- Connection alert window on the remote side
- 10 remote PCs per user or organization
ScreenConnect
No pricing availableFree Trial
Remote Utilities
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.7
13
9.3
394
Ease of Use
8.2
13
9.3
397
Ease of Setup
9.3
5
8.9
322
Ease of Admin
Not enough data
8.9
321
Quality of Support
7.7
11
8.8
337
Has the product been a good partner in doing business?
Not enough data
9.1
306
Product Direction (% positive)
8.9
11
8.7
390
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
9.8
15
Not enough data
9.0
12
Conferencing Options
Not enough data
8.5
10
Not enough data
7.6
9
Not enough data
Feature Not Available
Application Tools
Not enough data
8.5
9
Not enough data
8.8
12
Not enough data
Feature Not Available
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.3
5
9.7
37
8.3
5
9.3
36
Not enough data
9.1
33
Not enough data
9.2
39
Not enough data
9.1
38
Not enough data
8.9
39
Maintenance
Not enough data
9.5
39
Not enough data
8.8
28
Communication
8.0
5
8.9
36
Not enough data
8.4
23
Feature Not Available
Feature Not Available
Feature Not Available
8.6
30
Security
Not enough data
8.9
24
Not enough data
9.1
30
Device Support
Feature Not Available
8.4
33
Not enough data
8.9
34
Not enough data
9.0
33
Performance
Feature Not Available
8.4
31
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
9
8.9
92
Feature Not Available
8.7
84
Feature Not Available
8.5
86
8.3
8
8.8
74
Feature Not Available
9.0
77
7.8
9
9.2
103
8.5
9
Feature Not Available
Platform
8.5
8
9.0
94
Feature Not Available
7.8
78
Feature Not Available
8.1
78
7.8
9
9.5
104
Security
8.0
9
Feature Not Available
Feature Not Available
9.1
86
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Remote Utilities and ScreenConnect are categorized as Remote Support and Remote Desktop
Unique Categories
Remote Utilities has no unique categories
Reviews
Reviewers' Company Size
Remote Utilities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Computer Software
12.5%
Civic & Social Organization
12.5%
Telecommunications
6.3%
Restaurants
6.3%
Other
50.0%
Information Technology and Services
42.6%
Computer Software
5.9%
Computer & Network Security
5.9%
Computer Networking
4.0%
Hospital & Health Care
3.5%
Other
38.0%
Most Helpful Reviews
Remote Utilities
Most Helpful Favorable Review
Jefferson C.
Verified User in Information Technology and Services
The software is lightweight and easy to handle and connect. Deliver what is really expected.
Most Helpful Critical Review
Magno B.
Verified User in Computer Software
You need a lot of internet on both sides to have good remote access.
ScreenConnect
Most Helpful Favorable Review
Anthony H.
Verified User in Information Technology and Services
Ease of use, data collection for the performance, patch management.
Most Helpful Critical Review
Barry B.
Verified User in Information Technology and Services
The multi monitor support, while it works, it sub par. The toolbar at the top can be confusing in its groupings. The file transfer utility if clunky and reminds me of FTP software. The chat function is also clunky and can sometime be confusing to the end...
Jefferson C.
Verified User in Information Technology and Services
The software is lightweight and easy to handle and connect. Deliver what is really expected.
Anthony H.
Verified User in Information Technology and Services
Ease of use, data collection for the performance, patch management.
Magno B.
Verified User in Computer Software
You need a lot of internet on both sides to have good remote access.
Barry B.
Verified User in Information Technology and Services
The multi monitor support, while it works, it sub par. The toolbar at the top can be confusing in its groupings. The file transfer utility if clunky and reminds me of FTP software. The chat function is also clunky and can sometime be confusing to the end...
Alternatives
Discussions
What is Remote Utilities host used for?
2 comments
CS
Remote Utilities Host is primarily used for unattended access as it can run as a service and restart with Windows, allowing IT professionals or other users...Read more
Can I use Remote Utilities for legal requisitions?
1 comment
CS
Yes, Remote Utilities can be used for legal requisitions, provided it is utilized in compliance with applicable laws and regulations, ensuring proper...Read more
What is remote control Utilities?
1 comment
CS
Remote Control Utilities refers to our product, Remote Utilities, which is a versatile remote control software allowing users to access and manage remote...Read more
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 comment
RD
Yes you can, you need to speak with your account executive.Read more
Jacquard
1 comment
KS
Jacquard refers to a type of fabric with an intricate pattern woven directly into it, often using a special loom called a Jacquard loom. This technique...Read more
What does ConnectWise control do?
1 comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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