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Podium
Podium
(1,845)
4.6 out of 5
Podium
By Podium
Get a quote
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ReviewTrackers
ReviewTrackers
(161)
4.6 out of 5
ReviewTrackers
By Review Trackers
At a Glance
Podium
Podium
Star Rating
(1,845)4.6 out of 5
Market Segments
Small-Business (59.7% of reviews)
Information
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plans
ReviewTrackers
ReviewTrackers
Star Rating
(161)4.6 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Information
Entry-Level Pricing
Starting at $89.00 1 Location Per Month
Learn more about ReviewTrackers
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that ReviewTrackers excels in Quality of Support with a score of 9.7, while Podium's support quality is rated lower at 9.0. Reviewers mention that the responsiveness and helpfulness of ReviewTrackers' support team significantly enhance their experience.
  • Reviewers mention that ReviewTrackers offers superior Feedback Management features, particularly in Custom Reports and Dashboards with a score of 8.9 compared to Podium's 8.4. Users appreciate the ability to tailor reports to their specific needs, making data analysis more effective.
  • Users on G2 highlight ReviewTrackers' strong performance in Online Reviews management, scoring 9.8, which is crucial for businesses focused on reputation management. In contrast, Podium's score in this area is also high but slightly lower, indicating that ReviewTrackers may provide a more robust solution for managing customer feedback.
  • G2 users report that Podium shines in Text Messaging capabilities, particularly in Two-Way Text Messaging with a score of 9.3, which allows for better customer engagement. Reviewers mention that this feature is essential for businesses that prioritize direct communication with customers.
  • Users say that ReviewTrackers has a more favorable Ease of Use rating at 9.4 compared to Podium's 9.3. Reviewers appreciate the intuitive interface of ReviewTrackers, which simplifies the process of gathering and analyzing customer feedback.
  • Reviewers mention that Podium's Multi-Channel Coverage is rated at 8.4, which is beneficial for businesses looking to engage customers across various platforms. However, ReviewTrackers' focus on review management may provide a more specialized approach for companies primarily concerned with online reputation.
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Pricing
Entry-Level Pricing
Podium
Core
$399.00
Per Month
Browse all 3 pricing plans
ReviewTrackers
Customizable Reputation Management Experience
Starting at $89.00
1 Location Per Month
Learn more about ReviewTrackers
Free Trial
Podium
No trial information available
ReviewTrackers
Free Trial is available
Ratings
Meets Requirements
9.1
1,549
9.0
141
Ease of Use
9.3
1,568
9.4
143
Ease of Setup
9.2
917
9.3
103
Ease of Admin
9.3
803
9.4
104
Quality of Support
9.0
1,447
9.7
135
Has the product been a good partner in doing business?
9.2
819
9.6
101
Product Direction (% positive)
9.0
1,542
9.1
142
Features by Category
Conversational MarketingHide 14 FeaturesShow 14 Features
8.5
2,061
Not enough data
Messenger
8.4
126
Not enough data
7.9
175
Not enough data
9.1
191
Not enough data
Feature Not Available
Not enough data
Channels
8.1
181
Not enough data
8.7
191
Not enough data
9.3
206
Not enough data
Feature Not Available
Not enough data
8.1
165
Not enough data
Customers
8.3
122
Not enough data
8.4
126
Not enough data
8.6
193
Not enough data
8.3
193
Not enough data
8.5
192
Not enough data
Automotive MarketingHide 9 FeaturesShow 9 Features
9.0
392
Not enough data
Platform Basics
8.7
44
Not enough data
8.6
43
Not enough data
9.2
44
Not enough data
Platform Data
9.4
44
Not enough data
9.0
44
Not enough data
Platform Additional Functionality
8.3
42
Not enough data
8.9
44
Not enough data
9.4
44
Not enough data
Platform Content
9.1
43
Not enough data
SMS MarketingHide 14 FeaturesShow 14 Features
8.5
2,064
Not enough data
Text Messaging
8.7
179
|
Verified
Not enough data
9.3
192
|
Verified
Not enough data
8.4
139
Not enough data
8.6
192
|
Verified
Not enough data
8.4
166
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.6
186
|
Verified
Not enough data
8.6
170
|
Verified
Not enough data
SMS Platform
8.5
177
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
Feature Not Available
Not enough data
7.7
157
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
161
|
Verified
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.3
1,901
Not enough data
Channels
8.3
245
Not enough data
8.3
246
Not enough data
Feature Not Available
Not enough data
Design
8.3
261
Not enough data
Feature Not Available
Not enough data
8.7
294
Not enough data
8.6
285
Not enough data
8.7
259
Not enough data
Generative AI
7.9
158
Not enough data
7.8
153
Not enough data
Shared InboxHide 10 FeaturesShow 10 Features
8.6
200
Not enough data
Productivity Tools
8.3
50
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
50
Not enough data
8.8
50
Not enough data
8.1
50
Not enough data
Analytics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
Not enough data
9.1
54
Listing Management
Not enough data
8.3
8
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
8.7
9
Not enough data
9.3
9
Performance
Not enough data
9.6
9
|
Verified
Not enough data
9.8
10
|
Verified
Communication Platform as a ServiceHide 6 FeaturesShow 6 Features
8.5
1,395
Not enough data
Functionality
8.7
281
|
Verified
Not enough data
8.1
273
|
Verified
Not enough data
8.7
276
|
Verified
Not enough data
Support
8.5
280
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
285
|
Verified
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.7
182
Not enough data
Responses
9.1
18
Not enough data
8.2
19
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.2
18
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
8.8
19
Not enough data
9.0
18
Not enough data
Generative AI
8.5
18
Not enough data
8.3
17
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
Not enough data
8.6
72
Feedback Management
Not enough data
8.3
8
Not enough data
7.7
5
Not enough data
8.9
9
Feedback Analysis
Not enough data
7.5
6
Not enough data
7.9
8
Not enough data
7.0
5
Feedback Sources
Not enough data
9.8
9
Not enough data
9.8
7
Not enough data
9.3
7
Not enough data
9.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.4
1,616
Not enough data
Conversational Platform
8.7
259
Not enough data
8.5
217
Not enough data
8.3
132
Not enough data
8.6
146
Not enough data
Support Automation
8.7
221
Not enough data
8.4
131
Not enough data
8.7
132
Not enough data
8.2
140
Not enough data
Generative AI
7.8
119
Not enough data
7.7
119
Not enough data
AI ChatbotsHide 15 FeaturesShow 15 Features
8.6
324
Not enough data
Data
8.4
22
Not enough data
8.8
23
Not enough data
Interaction
8.5
24
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
9.0
22
Not enough data
Learning
8.6
23
Not enough data
8.6
24
Not enough data
Content Generation
8.5
24
Not enough data
8.2
24
Not enough data
System
Feature Not Available
Not enough data
8.6
24
Not enough data
8.8
23
Not enough data
8.7
22
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.5
6,263
Not enough data
Generative AI
8.0
183
Not enough data
7.7
179
Not enough data
Feature Not Available
Not enough data
Communication
9.2
624
|
Verified
Not enough data
9.1
649
|
Verified
Not enough data
8.2
438
Not enough data
9.0
592
|
Verified
Not enough data
7.3
225
Not enough data
Internal Use
8.3
545
|
Verified
Not enough data
9.0
605
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.6
555
|
Verified
Not enough data
8.8
562
|
Verified
Not enough data
8.5
529
|
Verified
Not enough data
Online Reputation ManagementHide 12 FeaturesShow 12 Features
8.4
4,958
8.6
309
Consumer Intelligence
9.2
599
|
Verified
9.3
42
|
Verified
8.5
489
8.0
35
8.6
530
|
Verified
8.1
36
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.4
497
|
Verified
8.5
28
|
Verified
9.0
619
|
Verified
9.4
48
|
Verified
Media Monitoring
8.6
490
9.1
35
|
Verified
7.2
173
8.6
28
8.3
485
8.1
30
In-House Management
8.6
479
Feature Not Available
8.6
478
|
Verified
8.0
27
|
Verified
Generative AI
7.6
119
Feature Not Available
VoIPHide 12 FeaturesShow 12 Features
7.9
97
Not enough data
Basic Communication
8.5
26
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Not enough data
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium
Podium
ReviewTrackers
ReviewTrackers
Podium and ReviewTrackers are categorized as Online Reputation Management
Unique Categories
Podium
ReviewTrackers
ReviewTrackers is categorized as Feedback Analytics and Local Listing Management
Reviews
Reviewers' Company Size
Podium
Podium
Small-Business(50 or fewer emp.)
59.7%
Mid-Market(51-1000 emp.)
35.4%
Enterprise(> 1000 emp.)
4.9%
ReviewTrackers
ReviewTrackers
Small-Business(50 or fewer emp.)
35.0%
Mid-Market(51-1000 emp.)
44.4%
Enterprise(> 1000 emp.)
20.6%
Reviewers' Industry
Podium
Podium
Automotive
20.3%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.1%
ReviewTrackers
ReviewTrackers
Marketing and Advertising
16.9%
Hospitality
10.0%
Automotive
9.4%
Restaurants
7.5%
Internet
5.0%
Other
51.2%
Most Helpful Reviews
Podium
Podium
Most Helpful Favorable Review
Joseph M.
JM
Joseph M.
Verified User in Retail

I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.

Most Helpful Critical Review
RR
Robert R.
Verified User in Automotive

Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...

ReviewTrackers
ReviewTrackers
Most Helpful Favorable Review
Jennifer W.
JW
Jennifer W.
Verified User in Religious Institutions

Review Trackers has been the most helpful review company we have worked with at Saint Clement. From customer service to understanding review sites and what reviews can do to help our parish, Review Trackers has walked us through it all. As a church in...

Most Helpful Critical Review
Stephen J.
SJ
Stephen J.
Verified User in Information Technology and Services

The price was not optimal and that's why we moved to another tool. I also thought that some of the deep-dive features were not very helpful and took more clicks to come out of. I also felt that it was not very easy to identify at what level of deep-dive...

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Discussions
Podium
Podium Discussions
How can I make people interact with the chat feature better?
3 comments
Jeff J.
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
Jeffrey P.
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
See all discussions
ReviewTrackers
ReviewTrackers Discussions
How secure is ReviewTrackers?
1 comment
Official Response from ReviewTrackers
Hi! Thank you for inquiring about our software. Below is the link to our terms of service that can provide more...Read more
"Best current location and operation system"
1 comment
Mateus S.
MS
thanks for everythingRead more
Monty the Mongoose crying
ReviewTrackers has no more discussions with answers
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