Takes the hassle out of sending customers requests for reviews. Review collected by and hosted on G2.com.
I don't have any dislikes about Grade.us Review collected by and hosted on G2.com.
Ease of setting up a business and linking to review sites. Review collected by and hosted on G2.com.
No way to do a new scan for business listings once a business is set up. Have to set up new links manually. Review collected by and hosted on G2.com.
The system is easy to use and works as promised. Review collected by and hosted on G2.com.
Exporting reports in customer feedback shoudl be able to filter Review collected by and hosted on G2.com.
Grade.us has a great support team that is available to help you out with any issues you may have. We use Grade.us to grow our agency's offering and grow our clients reviews and online reputation. They have always been there to support my agency and my team. They come out with new features, updates, and reporting that helps our business stay ahead of the market. Review collected by and hosted on G2.com.
There is not much I dislike about Grade.us. There is a bit of restriction on email customization for review requests. However, this may be an area that they do have customization features that haven't been shown to my agency yet. Review collected by and hosted on G2.com.
Thanks for this awesome review, Matt. Rock that marketing agency power! I'll definitely let the team know that you appreciate the support. As a fellow SEO geek, I love that you're complimenting your SEO services with review management for clients. I think they go hand in hand.
As for the email customization, definitely reach out to our team and we can walk through any customizations that might be missing for you.
We got your back! Let us know how else we can help and keep on keeping on with your clients and their reputations.
Hands down, the support. Anytime I need something, have a silly question, or just need clarification they are all over it. I never wait more than 10 minutes for a response. The platform itself is great and serves the needs of over 1000 clients we have on it. I also like that there are ongoing improvements and not staying static. Review collected by and hosted on G2.com.
I wish there was a mobile app for users of the platform. Other than that, I like the simplicity of the system. There have been issues of late when it comes to adding SMS numbers in large cities, which causes issues with the clients. Review collected by and hosted on G2.com.
Thanks for this fantastic review, Craig. I shared your kind words with the support team and they really valued your appreciation!
I love that you're working with your students to improve their agencies. Since many of our customers are agencies and we are definitely aligned with your goals and are excited to roll out a few features in the near future that are going to knock your socks off, help you find more prospects, and make your existing clients even happier.
If you ever want to chat about reputation management, shoot me a message. I geek out over the stuff.
Garrett
It helps us automate customer feedback and manage customer relationships. I like how easy it is to use and that it allows us to reach out to past customers for additional feedback. The reports are also helpful. It is linked with all the major review sites that we use like Yelp, Google+, and FourSquare. Review collected by and hosted on G2.com.
It would be helpful to have more real-time support available to troubleshoot issues. Review collected by and hosted on G2.com.
Thank you for this wonderful review, Leah! It's great to hear that you're getting full use of the funnel and tracking the performance in your reporting. I'll let the support team know that you appreciate them.
I like the fact that my clients reviews will post automatically to their website and flash on the screen when visitors are viewing their site. Review collected by and hosted on G2.com.
I don't really dislike anything, sometimes going from active to inactive to send a second review request gets me confused. Review collected by and hosted on G2.com.
Thanks for the amazing review, Brenda! I'll let the team know that you appreciate their help.
I love that you're helping your clients with online reviews. Since we specialize in helping marketing agencies offer reputation management, I hope that the reseller resources have been valuable to you. You're obviously doing a great job educating your clients on the value of review management.
As a user of a previous system (Reputation Loop) my account was moved to Grade.Us after Reputation Loop was purchased. Although the migration was a bit rocky, I like the ability to fully customize the review experience for my members. As an agency, we need flexibility in how we help our own clients generate reviews. The software provides multiple review stream widgets, as well as customizable email and text campaigns. However, what keeps me with Grade.Us is our support contact, Valerie. Val was our support contact at Reputation Loop, and moved to Grade.Us to support us here. Val is by far the best customer support person I've ever dealt with, going above and beyond to help us get the most out of the system and to help us work through the bugs and issues that pop up with any software. Val is tireless in her quest to make us happy and help us provide the best support to our own members. A software product is nothing without support, and Val helps to offset any other failings we find with the platform. Review collected by and hosted on G2.com.
There are a few issues I dislike, but not anything that would stop me from using the software. I would like some new features, and like many users I would always like bugs to be fixed faster, but overall I'm a happy user. Review collected by and hosted on G2.com.
the ability to manage all accounts from on log in, can provide user's magic links instead of giving full access to profiles, the ability to enable API keys for websites. Review collected by and hosted on G2.com.
There are limited customization options when it comes to having multiple profiles under one account. Review collected by and hosted on G2.com.
Thanks Ashley! Those magic links are really helpful for enterprises to include their employees in the review management process. Ultimately, we're happy to hear that Grade.us has helped you remove the friction of getting customers to leave reviews. If you want to let us know how we can improve customizing your multi-location profiles, let's connect!
Very easy to use and set up new clients. The onboarding process is less than 10 minutes per client. And the customer support has been great. The few times I've had questions/issues they team has been quick to respond and resolve everything. You can easily embed the code into websites and also set up email drip campaigns to ask for feedback from recent customer/patients. Review collected by and hosted on G2.com.
There is honestly nothing about Grade.us I dislike. I've been using it for years and it's a great solution for our needs. The pricing is very fair and it's easy to set up and use with our clients. I wish all of our agency software tool platforms were this well designed and managed. Review collected by and hosted on G2.com.
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