Compare Plivo and Telnyx CPaaS 
At a Glance
Market Segments
Small-Business (79.0% of reviews)
Small-Business (79.4% of reviews)
Entry-Level Pricing
Pay As You Go
Pay As You Go
Plivo
Star Rating
(731)4.5 out of 5
Market Segments
Small-Business (79.0% of reviews)
Entry-Level Pricing
Pay As You Go
Browse all 3 pricing plansTelnyx CPaaS
Star Rating
(446)4.7 out of 5
Market Segments
Small-Business (79.4% of reviews)
Entry-Level Pricing
Pay As You Go
Free Trial is available
Learn more about Telnyx CPaaSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Plivo excels in its Phone Calls feature, receiving a high score of 9.5, which reviewers mention as being reliable and clear, making it a preferred choice for businesses focused on voice communication.
- Reviewers mention that Telnyx CPaaS shines in Video Calls, scoring 8.4, with users appreciating its seamless integration and quality, particularly for remote teams needing effective collaboration tools.
- G2 users highlight that Plivo's Quality of Support is rated at 8.6, with some users expressing concerns about response times, while Telnyx CPaaS stands out with a score of 9.3, where users report prompt and helpful assistance.
- Users on G2 note that both platforms have an Ease of Integration score of 8.9, but reviewers mention that Telnyx CPaaS offers more extensive documentation and community support, making it easier for developers to implement.
- Reviewers say that Plivo's Automated Attendants feature scores 8.5, but users report that Telnyx CPaaS provides more customizable options, allowing businesses to tailor their customer interactions more effectively.
- Users report that while both platforms offer a VOiP Number feature, Plivo scores 9.4, with reviewers mentioning its ease of setup and management, making it a strong contender for businesses needing reliable telephony solutions.
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Pricing
Entry-Level Pricing
Plivo
SMS API Platform
Pay As You Go
SMS Pricing starts at $0.0055/sms in the US.
https://www.plivo.com/sms/pricing/us/
- Fraud Shield fights SMS Pumping
- Simplified 10DLC / DLT registration
- Toll-free verification
Free Trial
Plivo
Free Trial is available
Telnyx CPaaS
Free Trial is available
Ratings
Meets Requirements
9.1
506
9.4
366
Ease of Use
9.0
518
9.3
375
Ease of Setup
8.9
388
9.1
313
Ease of Admin
9.0
385
9.3
282
Quality of Support
8.6
464
9.3
362
Has the product been a good partner in doing business?
9.0
376
9.4
274
Product Direction (% positive)
7.8
472
9.2
359
Features by Category
Authentication type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
326
|
Verified
8.9
205
|
Verified
9.1
314
|
Verified
9.0
186
|
Verified
8.8
303
|
Verified
9.0
191
|
Verified
Support
8.7
323
|
Verified
8.8
207
|
Verified
Feature Not Available
8.5
174
|
Verified
8.6
270
|
Verified
9.0
192
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - Phone Verification
Not enough data
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Phone Verification
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.5
104
Not enough data
8.4
81
Not enough data
8.9
87
Not enough data
8.0
76
Not enough data
8.8
82
Not enough data
8.9
75
Access
Not enough data
8.6
85
Not enough data
8.1
74
Not enough data
8.0
74
Advanced Features
Not enough data
8.8
72
Not enough data
8.4
74
Not enough data
9.5
94
Categories
Categories
Shared Categories
Plivo and Telnyx CPaaS are categorized as Communication Platform as a Service
Unique Categories
Plivo is categorized as WhatsApp Marketing, Conversational Support, SMS Marketing, Conversational Marketing, Multi-Factor Authentication (MFA), Mobile Marketing, AI Chatbots, AI Agents, and Phone Verification
Telnyx CPaaS is categorized as VoIP
Reviews
Reviewers' Company Size
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Telnyx CPaaS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.7%
Information Technology and Services
12.1%
Marketing and Advertising
5.6%
Telecommunications
5.5%
Financial Services
4.1%
Other
53.9%
Telecommunications
21.5%
Information Technology and Services
16.6%
Computer Software
9.8%
Marketing and Advertising
6.8%
Computer & Network Security
4.2%
Other
41.1%
Most Helpful Reviews
Plivo
Most Helpful Favorable Review
Raymond J.
Verified User in Electrical/Electronic Manufacturing
I like the simplicity and API documentation. Plivo isn't the most potent SMS gateway service, but it has precisely the features you need and none that you don't need at a price that scales up nicely.
Most Helpful Critical Review
Verified User in Computer Software
Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request...
Telnyx CPaaS
Most Helpful Favorable Review
Verified User in Telecommunications
The portal, The API and the instant 24/7 customer service
Most Helpful Critical Review
Verified User in Information Technology and Services
If you need technical support, you are out of luck, because Telnyx support is the worst I have experienced in over 30 years of working with vendors. The support is chat only, everything is run through an ill-equipped, and poorly trained first line of...
Raymond J.
Verified User in Electrical/Electronic Manufacturing
I like the simplicity and API documentation. Plivo isn't the most potent SMS gateway service, but it has precisely the features you need and none that you don't need at a price that scales up nicely.
Verified User in Telecommunications
The portal, The API and the instant 24/7 customer service
Verified User in Computer Software
Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request...
Verified User in Information Technology and Services
If you need technical support, you are out of luck, because Telnyx support is the worst I have experienced in over 30 years of working with vendors. The support is chat only, everything is run through an ill-equipped, and poorly trained first line of...
Alternatives
Discussions
Can you add emoji use to texting with Plivo ?
2 comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
Where can I see the pricing for all countries you support?
1 comment
Official Response from Plivo
I am unable to access external websites, but you can visit the provided link for detailed pricing information.Read more
Could you please document the "Short Code" SMS redirection in your Help docs?
1 comment
HW
Hi Zac, thanks for your suggestion! We went ahead and created a quick How-to Guide for the use case you described. You can find it here:...Read more
What is Telnyx?
1 comment
EB
This phrase is already in English. It refers to a company or organization that offers communication services on an international scale.Read more
Does Telnyx provide any hardware?
1 comment
TC
Telnyx are offering a 'software as a service / API as a service' - you setup the account via web admin panel; then add features etc as per your needs. You...Read more
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