Compare Pendo and Whatfix 
At a Glance
Market Segments
Mid-Market (62.9% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free
No pricing available
Pendo
Star Rating
(1,489)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansWhatfix
Star Rating
(368)4.6 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in "Quality of Support" with a score of 9.7, indicating that users feel well-supported and valued. In contrast, Pendo's support quality is rated at 8.5, which some reviewers mention as an area for improvement.
- Reviewers mention that Whatfix's "Ease of Use" is rated at 8.7, making it more user-friendly for onboarding and training purposes. Pendo, with a score of 8.2, has received feedback that its interface can be less intuitive for new users.
- G2 users highlight Whatfix's superior "Custom Event Tracking" capabilities, scoring 8.4, which allows for tailored user engagement strategies. Pendo's similar feature is rated at 8.3, with some users noting it lacks the same level of customization.
- Users on G2 report that Whatfix's "Text Bubble Walkthroughs" received a high score of 9.0, making it a preferred choice for creating interactive guides. Pendo's equivalent feature, rated at 8.6, is seen as effective but not as engaging.
- Reviewers say that Whatfix's "Real-Time Reporting" feature, rated at 8.4, provides immediate insights that help in decision-making. Pendo's reporting capabilities, while solid at 8.6, are noted by users as being less responsive in real-time scenarios.
- Users report that Whatfix's "User Segmentation" feature, rated at 8.5, allows for effective targeting of specific user groups, enhancing personalization. Pendo's segmentation is rated higher at 8.6, but some users mention that it can be complex to set up.
Featured Products
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Product Fruits
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Customer Self-Service
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Customer Self-Service
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Customer Self-Service
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Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Whatfix
No pricing availableFree Trial
Pendo
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.5
1,136
8.9
287
Ease of Use
8.2
1,150
8.7
288
Ease of Setup
7.9
518
8.3
241
Ease of Admin
8.5
533
8.5
242
Quality of Support
8.5
993
9.7
288
Has the product been a good partner in doing business?
8.9
509
9.5
241
Product Direction (% positive)
8.5
1,052
9.7
274
Features by Category
Metrics
8.7
437
Not enough data
8.7
455
Not enough data
8.4
403
Not enough data
8.8
448
Not enough data
8.4
405
Not enough data
8.2
378
Not enough data
8.2
342
Not enough data
8.2
318
Not enough data
8.3
378
Not enough data
Reporting
8.4
446
Not enough data
8.5
410
Not enough data
8.7
420
Not enough data
8.7
450
Not enough data
7.9
246
Not enough data
8.1
269
Not enough data
8.2
432
Not enough data
Other
8.7
421
Not enough data
8.0
290
Not enough data
7.5
247
Not enough data
7.9
257
Not enough data
7.3
183
Not enough data
8.6
323
Not enough data
8.2
283
Not enough data
Administration
8.1
359
Not enough data
8.0
282
Not enough data
8.8
406
Not enough data
8.5
438
Not enough data
User Identification
7.8
103
Not enough data
8.5
130
Not enough data
7.9
97
Not enough data
Tracking & Reporting
8.4
119
Not enough data
8.4
125
Not enough data
8.2
102
Not enough data
8.4
134
Not enough data
8.5
126
Not enough data
8.6
131
Not enough data
Metrics
8.7
77
Not enough data
8.3
58
Not enough data
8.3
66
Not enough data
8.2
63
Not enough data
8.3
60
Not enough data
User Behavior
9.6
17
Not enough data
8.4
17
Not enough data
8.8
17
Not enough data
A/B Testing
7.9
15
Not enough data
7.4
15
Not enough data
9.3
16
Not enough data
7.3
15
Not enough data
Visitor Information
7.9
16
Not enough data
8.3
15
Not enough data
User Analysis
8.6
326
8.1
118
8.4
371
8.1
135
User Support
8.5
370
8.1
128
7.7
191
8.1
105
8.1
278
8.1
108
Walkthrough Type
8.2
279
8.6
131
8.6
346
9.1
152
Product Analytics
8.6
540
8.0
40
8.7
570
8.2
40
8.6
551
7.9
36
8.2
463
7.7
37
8.0
373
7.6
37
8.2
404
7.2
31
8.0
365
7.3
28
7.9
406
7.7
35
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.9
127
Not enough data
8.8
123
Not enough data
8.3
77
Not enough data
7.0
52
Not enough data
8.3
67
Self-Service Platform
Not enough data
8.6
72
Not enough data
8.1
70
Not enough data
7.7
61
Not enough data
8.0
72
Communication
8.1
307
Not enough data
7.9
288
Not enough data
8.0
289
Not enough data
Planning
7.2
216
Not enough data
7.2
208
Not enough data
6.7
184
Not enough data
7.7
220
Not enough data
7.3
195
Not enough data
Workflow Management
7.4
228
Not enough data
7.7
236
Not enough data
6.8
183
Not enough data
7.1
195
Not enough data
Metrics
8.7
77
Not enough data
8.3
58
Not enough data
8.3
66
Not enough data
8.2
63
Not enough data
8.3
60
Not enough data
Variation Testing
8.2
49
Not enough data
7.6
50
Not enough data
8.0
54
Not enough data
8.3
61
Not enough data
8.0
58
Not enough data
7.7
51
Not enough data
Reporting
8.5
79
Not enough data
8.6
82
Not enough data
Personalization
8.6
69
Not enough data
8.6
68
Not enough data
8.8
61
Not enough data
Administration
7.9
70
Not enough data
8.0
61
Not enough data
8.4
80
Not enough data
8.5
86
Not enough data
Categories
Categories
Shared Categories
Pendo and Whatfix are categorized as Digital Adoption Platform and Product Analytics
Unique Categories
Pendo is categorized as Product Management, Mobile App Analytics, Mobile App Optimization, Digital Analytics, and Session Replay
Whatfix is categorized as Customer Self-Service and SAP Store
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.8%
Information Technology and Services
15.1%
Marketing and Advertising
7.4%
Financial Services
4.1%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
17.0%
Information Technology and Services
13.1%
Insurance
4.5%
Telecommunications
3.4%
Financial Services
3.4%
Other
58.7%
Most Helpful Reviews
Pendo
Most Helpful Favorable Review
Yash K.
Verified User in E-Learning
Ease of use for all the powerful features available out of the box, empowering our PMs without being blocked by Eng
Most Helpful Critical Review
Pierre .
Verified User in Computer Software
- There's no way to edit simple things, like poll answers - Their feedback feature isn't connected with Pendo; it's an integration into another platform - There's no way to import your historical NPS, so you'll lose all your historical data - Their...
Whatfix
Most Helpful Favorable Review
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Most Helpful Critical Review
bailey k.
Verified User in Professional Training & Coaching
There is a lack of transparency with partners, and felt that input was not taken seriously.
Yash K.
Verified User in E-Learning
Ease of use for all the powerful features available out of the box, empowering our PMs without being blocked by Eng
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Pierre .
Verified User in Computer Software
- There's no way to edit simple things, like poll answers - Their feedback feature isn't connected with Pendo; it's an integration into another platform - There's no way to import your historical NPS, so you'll lose all your historical data - Their...
bailey k.
Verified User in Professional Training & Coaching
There is a lack of transparency with partners, and felt that input was not taken seriously.
Discussions
Which integrations does Pendo support?
2 comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
What does Whatfix do?
3 comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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