Compare Pendo and Whatfix 
At a Glance
Market Segments
Mid-Market (63.0% of reviews)
Enterprise (41.1% of reviews)
Entry-Level Pricing
Free
No pricing available
Pendo
Star Rating
(1,484)4.4 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansWhatfix
Star Rating
(358)4.6 out of 5
Market Segments
Enterprise (41.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in "Quality of Support" with a score of 9.7, while Pendo's support quality is rated lower at 8.5. Reviewers mention that Whatfix's support team is responsive and helpful, making it easier for users to resolve issues quickly.
- Reviewers mention that Whatfix offers superior "Click Tracking" capabilities with a score of 9.7, compared to Pendo's 8.3. Users say this feature allows for more detailed insights into user interactions, enhancing the overall user experience.
- G2 users highlight Whatfix's "Text Bubble Walkthroughs" scoring 9.0, which are praised for their effectiveness in guiding users through processes. In contrast, Pendo's similar feature scores 8.6, indicating that while it is functional, it may not be as engaging or intuitive as Whatfix's offering.
- Users on G2 report that Whatfix's "Knowledge Base" is highly rated at 8.9, providing comprehensive self-service options. Pendo's knowledge base, while useful, scores slightly lower at 8.1, suggesting that Whatfix may offer a more robust resource for users seeking help.
- Reviewers mention that Whatfix's "User Identification" feature scores 8.7, allowing for effective segmentation and targeting. Pendo's similar feature scores 8.5, indicating that while both products perform well, Whatfix may provide a slight edge in user insights.
- Users say that Whatfix's "Real-Time Reporting" feature is rated 8.4, which helps teams make immediate data-driven decisions. Pendo's reporting capabilities, while solid, score 8.6, showing that it may have a slight advantage in this area, but Whatfix's real-time insights are still highly valued by users.
Featured Products
Sponsored
Canny
(94)
Customer Self-Service
Visit Website
Sponsored
Product Fruits
(122)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Whatfix
No pricing availableFree Trial
Pendo
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.5
1,131
8.9
277
Ease of Use
8.2
1,145
8.7
278
Ease of Setup
7.9
514
8.2
232
Ease of Admin
8.5
530
8.5
236
Quality of Support
8.5
990
9.7
278
Has the product been a good partner in doing business?
8.9
507
9.5
235
Product Direction (% positive)
8.5
1,047
9.7
264
Features by Category
Metrics
8.7
433
Not enough data
8.7
451
Not enough data
8.4
400
Not enough data
8.8
445
Not enough data
8.4
402
Not enough data
8.2
374
Not enough data
8.2
338
Not enough data
8.2
315
Not enough data
8.2
375
Not enough data
Reporting
8.4
443
Not enough data
8.5
406
Not enough data
8.7
417
Not enough data
8.7
447
Not enough data
7.9
243
Not enough data
8.1
266
Not enough data
8.2
429
Not enough data
Other
8.7
418
Not enough data
8.0
287
Not enough data
7.5
244
Not enough data
7.9
254
Not enough data
7.3
180
Not enough data
8.5
320
Not enough data
8.2
280
Not enough data
Administration
8.1
356
Not enough data
8.0
279
Not enough data
8.7
403
Not enough data
8.5
435
Not enough data
User Identification
7.8
102
Not enough data
8.5
129
Not enough data
7.9
96
Not enough data
Tracking & Reporting
8.4
118
Not enough data
8.4
124
Not enough data
8.2
101
Not enough data
8.4
133
Not enough data
8.5
125
Not enough data
8.6
130
Not enough data
Metrics
8.7
76
Not enough data
8.3
57
Not enough data
8.3
65
Not enough data
8.2
62
Not enough data
8.3
59
Not enough data
User Behavior
9.6
16
Not enough data
6.4
15
Not enough data
8.3
15
Not enough data
8.8
16
Not enough data
A/B Testing
7.7
14
Not enough data
7.3
14
Not enough data
9.2
15
Not enough data
7.3
14
Not enough data
Visitor Information
7.8
15
Not enough data
8.2
14
Not enough data
User Analysis
8.6
324
8.2
109
8.5
369
8.1
127
User Support
8.5
368
8.2
120
7.7
189
8.1
98
8.1
276
8.1
100
Walkthrough Type
8.2
277
8.7
123
8.6
344
9.0
144
Product Analytics
8.6
535
8.0
38
8.7
565
8.2
38
8.6
546
7.9
34
8.1
458
7.8
35
8.0
368
7.7
35
8.2
399
7.2
29
8.0
360
7.3
26
7.9
401
7.8
33
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.9
124
Not enough data
8.8
120
Not enough data
8.4
74
Not enough data
7.1
49
Not enough data
8.3
64
Self-Service Platform
Not enough data
8.6
69
Not enough data
8.3
67
Not enough data
7.9
58
Not enough data
8.1
69
Communication
8.1
304
Not enough data
7.8
285
Not enough data
8.0
286
Not enough data
Planning
7.2
213
Not enough data
7.2
205
Not enough data
6.7
181
Not enough data
7.7
217
Not enough data
7.3
192
Not enough data
Workflow Management
7.4
225
Not enough data
7.6
233
Not enough data
6.8
180
Not enough data
7.1
192
Not enough data
Metrics
8.7
76
Not enough data
8.3
57
Not enough data
8.3
65
Not enough data
8.2
62
Not enough data
8.3
59
Not enough data
Variation Testing
8.2
49
Not enough data
7.6
50
Not enough data
8.0
54
Not enough data
8.3
61
Not enough data
8.0
58
Not enough data
7.7
51
Not enough data
Reporting
8.5
79
Not enough data
8.6
82
Not enough data
Personalization
8.6
69
Not enough data
8.6
68
Not enough data
8.8
61
Not enough data
Administration
7.9
70
Not enough data
8.0
61
Not enough data
8.4
80
Not enough data
8.5
86
Not enough data
Categories
Categories
Shared Categories
Pendo and Whatfix are categorized as Digital Adoption Platform and Product Analytics
Unique Categories
Pendo is categorized as Product Management, Mobile App Analytics, Mobile App Optimization, Digital Analytics, and Session Replay
Whatfix is categorized as Customer Self-Service and SAP Store
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.8%
Information Technology and Services
15.3%
Marketing and Advertising
7.3%
Financial Services
4.1%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
17.0%
Information Technology and Services
12.9%
Insurance
3.7%
Telecommunications
3.4%
Financial Services
3.4%
Other
59.5%
Most Helpful Reviews
Pendo
Most Helpful Favorable Review
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Most Helpful Critical Review
Verified User in Computer Software
Business ethics is weak. Changed terms and understanding to try to make more money. Their web performance is bad sometimes too, impacting user experiences
Whatfix
Most Helpful Favorable Review
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Most Helpful Critical Review
bailey k.
Verified User in Professional Training & Coaching
There is a lack of transparency with partners, and felt that input was not taken seriously.
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Verified User in Computer Software
Business ethics is weak. Changed terms and understanding to try to make more money. Their web performance is bad sometimes too, impacting user experiences
bailey k.
Verified User in Professional Training & Coaching
There is a lack of transparency with partners, and felt that input was not taken seriously.
Discussions
Which integrations does Pendo support?
2 comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
What does Whatfix do?
3 comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
