Pendo Pricing Overview

Free Trial

Free

Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.

Base

For the company just beginning their product experience journey. Includes: custom monthly active users, product analytics, in-app guides, and one integration.

Core

The essential solution you need to drive business outcomes. Includes: everything in Base plus session replay. Includes all Base features plus:

Pulse

Everything you need to optimize your product investments.Includes: everything in Core plus net promoter score (NPS) and product discovery. Includes everything in Core plus:

Ultimate

Everything the most advanced organizations need. Includes: everything in Pulse plus the Pro edition of in-app guides and data sync. Includes everything in Pulse plus:

https://www.pendo.io/pricing/

Pendo has 5 pricing editions. A free trial of Pendo is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Pendo is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Pendo must be conducted with the seller.

Pricing information was last updated on October 10, 2024

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Pendo Pricing Reviews

(2)

Michael P.

Business Development Consultant

Mid-Market (51-1000 emp.)

9/19/2025

"Working smarter made easy"

5/5

What do you like best about Pendo?

From a sales point of view, being able to identify clients that are undeniably getting huge value out of our product has been incredible. My outreach activity is more successful and being able to guide people using their live data on how they can get even more out of the product with additional modules feels more like I'm giving them friendly advice rather than upsetting.

Getting started was very easy because we had an internal champion and the benefits were obvious and since first being introduced it's become a standard part of my tool bag. Every time I speak to a client, I open up Pendo. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

Being able to generate reports in our branding rather than Pendo's would make creating usage reports a lot faster and mean I could offer what feels like a bespoke account management service in seconds rather than spending an hour.

Funnel reports are exceptionally powerful to highlight efficiency to our clients. Unfortunately, they show every client so I have to be really careful how I share the info. Being able to anonymize all but 1 firm to show comparisons would be the ideal but I appreciate this might be my lack of knowledge rather than a gap in the product. Review collected by and hosted on G2.com.

What problems is Pendo solving and how is that benefiting you?

Previously I could only see what parts of our product clients were using in a low level of detail. Now I can see a much finer level of detail and, more importantly, how well they are using the system. Being able to say to businesses that our clients take on average x minutes to complete y task has been incredibly powerful and then being able to find clients that have achieved beyond that to use as a referral... Incredible! I don't know what I'd do without it! Review collected by and hosted on G2.com.

Ron B.

VP Customer Success

Mid-Market (51-1000 emp.)

8/16/2025

"Product is past it's heyday; beware if you want licensing flexibility."

0/5

What do you like best about Pendo?

Pendo used to be a leader in the space so has been around for a while and has (what I think) is a decent installed base and supporting resources. In app messaging/surveys are good. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

While certain capabilities/functionality may be there, the presentation/interface is old (think Salesforce, even Lightning). Pendo is not simple to set up and configure; dedicated resources are needed to setup/manage.

Most importantly, Pendo is not a great solution for a company (e.g. like a Series A) that is rapidly evolving and requires flexibility. Their pricing/licensing model is inflexible and old school. E.g. as of this writing when you go to their pricing page you get a "request pricing" button instead actual information. Similarly, when my company wanted to transition off Pendo and asked for a 1-2 months extra time to facilitate, I was told that they only do 1 year contracts. Only after repeated escalations was I begrudgingly given option for a 3 month term. Review collected by and hosted on G2.com.