When assessing the two solutions, reviewers found SmartFocus easier to use, set up, and administer. Reviewers also preferred doing business with SmartFocus overall.
The program design robust-ness and flexibility, along with the advanced options for pulling in data from key sources (website behavior, purchase data, CRM data, etc.) into the relational database, and both easy-to-use basic targeting/segmentation as well as...
The UI is the most unintuitive platform I've ever worked in. There is little to no information on how to use the product without paying for additional training. The help files are useless. I've had 3 account reps in a year; one was helpful, the other 2...
The technical support team has been always there to help us to launch our email marketing campaigns, and give solution to our questions in the moment needed, this has helped to grow quickly in knowledge use and go ahead when you want to deal with new tests...
Clunky UI (although this may be updated) and hard to quickly on-board others. Data insight is a download to excel affair vs. using an intuiative dashboard past opens, sends etc...
The program design robust-ness and flexibility, along with the advanced options for pulling in data from key sources (website behavior, purchase data, CRM data, etc.) into the relational database, and both easy-to-use basic targeting/segmentation as well as...
The technical support team has been always there to help us to launch our email marketing campaigns, and give solution to our questions in the moment needed, this has helped to grow quickly in knowledge use and go ahead when you want to deal with new tests...
The UI is the most unintuitive platform I've ever worked in. There is little to no information on how to use the product without paying for additional training. The help files are useless. I've had 3 account reps in a year; one was helpful, the other 2...
Clunky UI (although this may be updated) and hard to quickly on-board others. Data insight is a download to excel affair vs. using an intuiative dashboard past opens, sends etc...