Compare OpenPhone and Sonetel 
- Users report that Sonetel's call recording feature is highly rated at 9.4, making it a strong choice for businesses that need to keep track of conversations, while OpenPhone lacks this feature, which may be a drawback for users who prioritize call documentation.
- Reviewers mention that OpenPhone excels in instant messaging with a score of 9.5, providing a seamless communication experience, whereas Sonetel's instant messaging feature is rated significantly lower at 5.7, indicating a less robust offering in this area.
- G2 users highlight that OpenPhone's VOiP number feature is rated at an impressive 9.6, allowing for flexibility and ease of use, while Sonetel's VOiP number feature is rated much lower at 6.9, suggesting it may not meet the needs of users looking for reliable internet calling options.
- Users on G2 report that OpenPhone's ease of use is rated at 9.5, making it a user-friendly option for small businesses, while Sonetel's ease of use is rated at 8.3, which, although decent, may not provide the same level of intuitiveness.
- Reviewers mention that OpenPhone's automated attendants feature is rated at 8.3, providing a more organized call management system, while Sonetel's rating of 7.3 indicates it may not offer the same level of efficiency in handling incoming calls.
- Users say that Sonetel has a strong presence in the small-business market with 85% of reviews coming from this segment, but OpenPhone outperforms with 92.3% of reviews from small businesses, suggesting it may be better tailored to the specific needs of smaller enterprises.
- Calling and messaging (US & Canada)
- 1 local or toll-free number
- Shared phone numbers
We switched to OpenPhone from another provider. The porting process was smooth. The team management web interface is super slick. So do OpenPhones native mobile apps. But above all, what we like most is the Slack integration. Our usage is very light,...
Dropped calls or calls not coming through. Can't send out a big text to any caregiver about a client if their notes are long. When trying to send out a big text it says it's undelivered and then when you try to shortened it sometimes it still doesn't go...
Flexiblitity to scale our business from small to big. We can add more phone numbers as we grow. It helps us to create a professional appearance with customers.
About SONETEL Been using them for corporate SME since 2015 - used to be OK and acceptable given it was cheaper than Skype Connect (Skype Manager) back then and more choice of SIP numbers. BUT quickly deteriorates into providing terrible, dishonest...
We switched to OpenPhone from another provider. The porting process was smooth. The team management web interface is super slick. So do OpenPhones native mobile apps. But above all, what we like most is the Slack integration. Our usage is very light,...
Flexiblitity to scale our business from small to big. We can add more phone numbers as we grow. It helps us to create a professional appearance with customers.
Dropped calls or calls not coming through. Can't send out a big text to any caregiver about a client if their notes are long. When trying to send out a big text it says it's undelivered and then when you try to shortened it sometimes it still doesn't go...
About SONETEL Been using them for corporate SME since 2015 - used to be OK and acceptable given it was cheaper than Skype Connect (Skype Manager) back then and more choice of SIP numbers. BUT quickly deteriorates into providing terrible, dishonest...
