iPlum Reviews & Product Details

The phone tree, ability to share numbers, and fax in the same place as phone. Review collected by and hosted on G2.com.

It is very tedious to send messages (enter function doesn't send it and required an extra click of hitting a button. The vendor is not forthcoming about limitations due to VPN (several VPN providers block VOIP ports), so if you need to use VPN for other purposes, it becomes a cumbersome exercise. iPlum does not support non-standard VOIP ports. Support is tactical but do not get the business big picture. I wish I had done more thorough research prior to signing up for an annual plan and probably would have gone with another vendor.

But most importantly, this company has no ethics and is simply a money grab. I highly recommend you stay away as I learned the hard way. Review collected by and hosted on G2.com.

I really like how easy iPlum is to use on a daily basis. I use it every day for calling and texting clients in my private therapy practice, and the features are intuitive and straightforward. The texting feature has been especially helpful, making communication much more efficient. I also appreciate how responsive their customer support is and how clearly they communicate when issues arise. Review collected by and hosted on G2.com.

There was a brief service outage recently, but iPlum communicated right away that they were aware of the issue and actively worked on it. The issue was resolved fairly quickly, so while outages are never ideal, the transparency and responsiveness helped minimize any disruption. Review collected by and hosted on G2.com.

I find the secure messaging, call recording, and automatic archiving features of iPlum very useful. These features help keep all business communications organized and make it easy to access records when needed. Secure messaging ensures that client conversations remain private while also keeping personal and business communication separate. Call recording and automatic archiving are essential for ensuring all interactions are properly stored, which simplifies reviewing conversations, maintaining accurate records, and retrieving communication history when necessary. Additionally, the initial setup was very easy, which I appreciate. Review collected by and hosted on G2.com.

The app can occasionally feel a bit slow when switching between messages and call logs. It would also be helpful to have customization options for notifications and message management. Overall it works well, but a smoother interface would improve the experience. Review collected by and hosted on G2.com.

I really like iPlum's reliability and its ability to manage client calls and messages through a secure business line while keeping everything organized and compliant. It makes it easier to maintain compliance and quickly access communication records when needed. The platform is straightforward, making it easy to manage calls and messages without disrupting daily communication with clients. It seamlessly integrates into my daily workflow and helps keep client interactions organized. The initial setup was also straightforward and took very little time to get the business line configured and start using the calling and messaging features. Review collected by and hosted on G2.com.

Some features could be more customizable, and occasional updates to improve performance and interface responsiveness would make the overall experience even better. More flexibility in managing call and message settings, along with a more streamlined interface for navigating archived communications, would make the platform even more efficient to use. Review collected by and hosted on G2.com.

I use iPlum to manage a dedicated business phone line for calls and messaging, which helps me keep business communications separate from personal use while handling everything from one device. What I like most is the simplicity and reliability. The setup was quick, the interface is easy to navigate, and calls and messages work consistently, providing a professional business line without unnecessary complexity. The platform solves the challenge of keeping business and personal communications separate without carrying a second device and provides a reliable, professional business number with features like call management and messaging, making communication more organized and secure. Review collected by and hosted on G2.com.

Overall, the platform works well, but additional customization options for call routing and management organization would be helpful. More advanced reporting or analytics features could also add value for users who want deeper insights into usage. Review collected by and hosted on G2.com.

The dashboard is clean and simple, making it easy to navigate between texting, calls, and voicemail. I appreciate the ability to schedule texts, label clients, and how quickly my previous number was ported to iPlum. I use iPlum daily in order to confirm appointment with clients or send reminders of upcoming appointments. As a user on the system that is shared amongst the rest of the company, it's incredibly helpful to have my own dashboard to assure HIPAA compliance for my clients. Review collected by and hosted on G2.com.

At this time there isn't anything I dislike about iPlum. Customer service feels accessible if that were to change in the future. Review collected by and hosted on G2.com.

I love how reliable and easy to use iPlum is every day. The Financial Compliance Line works seamlessly, automatically archiving all calls and texts for compliance, which is a huge plus. Their customer support is fantastic, responding quickly and resolving issues, making our IT team's life much easier. I really appreciate the flexibility of iPlum, as we can use it on mobile or desktop without hiccups. The secure call and text records simplify compliance for us, and integrating iPlum with our internal systems helps centralize records and meet regulatory requirements efficiently. Review collected by and hosted on G2.com.

Honestly, iPlum works really well for us overall, but if I had to point out one area for improvement, it would be adding more advanced reporting options for compliance audits. Right now, exporting detailed records can be a bit manual. Review collected by and hosted on G2.com.

I use iPlum for Legal Call Recording to ensure our calls stay compliant and secure. The ease of use and trustworthiness for recording make everything work smoothly without extra effort. I really appreciate their fast, helpful, and personal customer support whenever we have a question. Reliability and clarity of the recordings make daily operations smoother and give our team peace of mind. I also like how iPlum integrates seamlessly with our existing tools, helping us stay efficient and compliant every day. The platform's reliability and quick resolution of any small concerns make it a great experience overall. The initial setup was very easy and straightforward, with the support team's guidance making the process seamless. Recommending iPlum to others is an easy choice because their Legal Call Recording is reliable, easy to use, and helps us stay fully compliant, along with the outstanding customer support. Review collected by and hosted on G2.com.

I haven’t had major issues with iPlum. If anything, I’d love to see even more integrations with other HR and compliance tools we use—it could make the workflow even smoother. Review collected by and hosted on G2.com.

I really like how reliable and easy to use iPlum is daily. The call quality is excellent and it gives us peace of mind knowing our communications are fully compliant. I also really appreciate their customer support as they are always quick to help and make everything simple. The service ensures all our client calls are fully compliant with financial regulations, removing stress about audits and record-keeping. It keeps our communications secure and organized, allowing us to focus more on advising clients. I find the integration with our CRM and project management tools extremely smooth, as it lets us manage calls and messages without switching between multiple apps. Reliable service means we never miss important client calls, and the high call quality makes conversations clear and professional. Their quick and helpful customer support ensures any issues are solved fast, enabling us to focus on consulting work without worrying about communication problems or compliance risks. Review collected by and hosted on G2.com.

Honestly, iPlum works very well for our needs, but sometimes setting up advanced features can take a little longer than expected. A simpler setup guide or onboarding tips for new users could make it even better. Review collected by and hosted on G2.com.

Secure communication with staff and students has never been easier thanks to iPlum. The HIPAA Compliance Solution ensures all sensitive information stays protected, which is essential for managing school communications efficiently and staying fully compliant. Daily messaging and calling are simple and reliable, and their customer support is outstanding always quick, personal, and helpful whenever needed. iPlum also integrates seamlessly with our student management and scheduling software, letting us communicate directly without switching between multiple apps. The initial setup was smooth, and their team guided us every step of the way, making onboarding completely stress-free. Review collected by and hosted on G2.com.

Honestly, iPlum works really well for us, but one thing that could be improved is adding more in-app tutorials for new users. It would make getting started even faster for staff who aren’t very tech-savvy. Review collected by and hosted on G2.com.