Compare Nextiva and OpenPhone 
At a Glance
Market Segments
Small-Business (77.7% of reviews)
Small-Business (92.4% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
$15.00 1 user Per Month (billed annually)
Nextiva
Star Rating
(3,238)4.5 out of 5
Market Segments
Small-Business (77.7% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
Browse all 7 pricing plansOpenPhone
Star Rating
(2,321)4.7 out of 5
Market Segments
Small-Business (92.4% of reviews)
Entry-Level Pricing
$15.00 1 user Per Month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nextiva excels in call management with a score of 9.3, while OpenPhone's score of 9.4 indicates a slight edge in basic phone call functionality, showcasing its user-friendly interface for everyday calling.
- Reviewers mention that OpenPhone offers superior instant messaging capabilities, scoring 9.5 compared to Nextiva's 8.3, making it a preferred choice for teams that prioritize quick and efficient communication.
- G2 users highlight Nextiva's robust analytics and reporting features, scoring 9.2, which provide valuable insights for businesses, whereas OpenPhone's reporting capabilities are rated lower, indicating a potential gap in data-driven decision-making.
- Users on G2 appreciate Nextiva's strong security and compliance features, scoring 9.0, which is crucial for businesses handling sensitive information, while OpenPhone's security measures are not as highly rated, raising concerns for some users.
- Reviewers say that OpenPhone shines in mobile accessibility with a score of 9.1, making it ideal for remote teams, while Nextiva's score of 8.3 suggests it may not be as optimized for mobile use.
- Users report that Nextiva's automated attendant feature scores 9.2, providing a seamless customer experience, while OpenPhone's score of 8.3 indicates it may not offer the same level of automation, which could impact efficiency in handling calls.
Pricing
Entry-Level Pricing
Nextiva
Digital
Starting at $20.00
1 User Per Month
For startups!
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
- Website live chat
- Messaging apps
- Social Media channels
OpenPhone
Starter
$15.00
1 user Per Month (billed annually)
For individuals and sole proprietors:
- Calling and messaging (US & Canada)
- 1 local or toll-free number
- Shared phone numbers
Free Trial
Nextiva
No trial information availableOpenPhone
Free Trial is available
Ratings
Meets Requirements
9.0
2,601
9.3
1,853
Ease of Use
8.7
2,633
9.5
1,881
Ease of Setup
8.3
1,920
9.4
1,179
Ease of Admin
8.5
1,887
9.5
848
Quality of Support
9.0
2,587
9.3
1,762
Has the product been a good partner in doing business?
8.8
1,867
9.5
840
Product Direction (% positive)
8.3
2,489
9.3
1,755
Features by Category
Channels
9.3
133
Not enough data
8.1
122
Not enough data
7.9
121
Not enough data
8.2
125
Not enough data
8.1
117
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.6
120
Not enough data
8.5
121
Not enough data
8.7
121
Not enough data
8.1
120
Not enough data
8.1
119
Not enough data
8.2
122
Not enough data
8.3
119
Not enough data
8.2
115
Not enough data
Administrative
8.2
119
Not enough data
9.1
122
Not enough data
8.9
121
Not enough data
8.3
116
Not enough data
8.0
111
Not enough data
Platform
8.0
430
Not enough data
8.6
628
Not enough data
8.6
547
Not enough data
8.9
654
Not enough data
8.8
569
Not enough data
8.3
464
Not enough data
8.6
567
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.7
571
Not enough data
8.7
531
Not enough data
Administrative
8.6
557
Not enough data
8.6
586
Not enough data
Basic Communication - Cloud PBX
9.3
15
Not enough data
8.7
14
Not enough data
9.3
14
Not enough data
7.9
12
Not enough data
8.3
14
Not enough data
9.0
15
Not enough data
Advanced Features - Cloud PBX
9.0
15
Not enough data
9.2
15
Not enough data
9.1
15
Not enough data
9.2
14
Not enough data
Basic Communication
9.2
1510
|
Verified
9.4
1194
7.9
792
|
Verified
Feature Not Available
8.3
933
|
Verified
9.5
1100
7.8
731
Feature Not Available
8.6
1045
|
Verified
Feature Not Available
9.2
1227
|
Verified
8.9
714
Access
8.0
804
Feature Not Available
8.1
795
Feature Not Available
8.5
929
|
Verified
9.1
857
Advanced Features
8.3
1064
|
Verified
7.8
468
8.6
1124
|
Verified
8.3
676
9.1
1362
9.5
1070
Calling
Not enough data
9.3
643
|
Verified
Not enough data
8.4
522
|
Verified
Not enough data
9.2
635
|
Verified
Not enough data
9.1
378
Contacts
Not enough data
9.2
682
|
Verified
Not enough data
8.9
565
|
Verified
Not enough data
8.8
552
|
Verified
Insights
Not enough data
9.1
587
|
Verified
Not enough data
8.5
530
Not enough data
9.0
630
|
Verified
Not enough data
7.9
505
|
Verified
Not enough data
Feature Not Available
Extensions
8.4
131
|
Verified
Not enough data
9.1
139
|
Verified
Not enough data
8.8
129
|
Verified
Not enough data
Features
9.1
155
|
Verified
Not enough data
8.7
130
Not enough data
8.3
121
|
Verified
Not enough data
8.9
136
|
Verified
Not enough data
8.4
126
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and OpenPhone are categorized as VoIP
Unique Categories
Nextiva is categorized as UCaaS Platforms, Call Center Infrastructure (CCI), Contact Center, and Cloud PBX Platforms
OpenPhone is categorized as Outbound Call Tracking and Google Workspace Communication Tools
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenPhone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.6%
Construction
5.3%
Financial Services
4.5%
Real Estate
4.1%
Other
74.7%
Real Estate
7.6%
Computer Software
5.7%
Marketing and Advertising
5.3%
Information Technology and Services
5.2%
Consumer Services
4.8%
Other
71.3%
Most Helpful Reviews
Nextiva
Most Helpful Favorable Review
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Most Helpful Critical Review
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
OpenPhone
Most Helpful Favorable Review
Anthony R.
Verified User in Computer & Network Security
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
Multiple and frequent connection problems, calls dropped, lines not working, ineffective customer service which takes 2-4 days to respond. Misleading pricing, hidden fees. Go somewhere else
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Anthony R.
Verified User in Computer & Network Security
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Verified User in Health, Wellness and Fitness
Multiple and frequent connection problems, calls dropped, lines not working, ineffective customer service which takes 2-4 days to respond. Misleading pricing, hidden fees. Go somewhere else
Discussions
What does nextiva do?
3 comments
SC
The text appears to be in English and does not require translation. It refers to "Phone Systems for business," which suggests a topic related to...Read more
What is VoIP feature?
3 comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
Is open phone legit?
26 comments
G2
Here you get good quality openphone accounts with good rate http://pvaatoz.com/allpro/openphone.html
Read more
Is open phone free?
11 comments
JR
No translation is needed as "NO" is already understood in English.Read more
What is like Google Voice?
4 comments
ML
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
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