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Compare Nextiva and iPlum 
Featured Products
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (98.9% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$8.99
Nextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansiPlum
Star Rating
(183)4.2 out of 5
Market Segments
Small-Business (98.9% of reviews)
Pros & Cons
Entry-Level Pricing
$8.99
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to iPlum. Users appreciate its reliable performance and excellent customer support, which they find crucial for daily operations.
- Users say that iPlum offers a user-friendly app interface, making it easy to access features. Many users value the ability to keep personal and business communications separate, which is particularly beneficial for small business owners.
- Reviewers mention that Nextiva's implementation process is straightforward, allowing for quick onboarding of agents. This ease of setup is frequently highlighted, with users noting that they encounter minimal issues during the transition.
- According to verified reviews, Nextiva provides robust features like call recording, which users find invaluable for improving communication quality within their teams. This functionality is often cited as a key advantage for small businesses looking to enhance their customer interactions.
- Users highlight that while iPlum is affordable with a starting price of $8.99, it may not offer the same breadth of features as Nextiva, which starts at $15. This price difference is often weighed against the additional functionalities that Nextiva provides.
- Reviewers note that while both platforms have their strengths, Nextiva's higher ratings in support quality and feature integration make it a more comprehensive choice for businesses looking for a reliable VoIP solution.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
iPlum
Standard
$8.99
For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail
Free Trial
Nextiva
No trial information availableiPlum
No trial information availableRatings
Meets Requirements
9.0
2,766
9.2
175
Ease of Use
8.7
2,802
8.6
177
Ease of Setup
8.4
2,093
7.8
168
Ease of Admin
8.6
1,986
8.5
45
Quality of Support
9.0
2,752
8.4
142
Has the product been a good partner in doing business?
8.9
1,967
8.2
46
Product Direction (% positive)
8.3
2,653
8.6
176
Features by Category
Platform
Not enough data
9.3
119
Not enough data
9.2
121
Not enough data
8.5
111
Not enough data
9.1
113
Not enough data
9.2
118
Not enough data
9.0
115
Not enough data
9.0
111
Not enough data
8.9
114
Channels
9.4
196
Not enough data
7.9
178
Not enough data
7.7
175
Not enough data
8.2
181
Not enough data
8.2
170
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
176
Not enough data
8.6
175
Not enough data
8.8
176
Not enough data
8.1
173
Not enough data
8.2
171
Not enough data
8.5
179
Not enough data
8.5
171
Not enough data
8.4
167
Not enough data
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
169
Not enough data
9.1
177
Not enough data
8.9
177
Not enough data
8.4
167
Not enough data
8.3
162
Not enough data
Technology
Not enough data
9.4
24
Not enough data
8.9
23
Not enough data
7.9
21
Administration
Not enough data
7.9
21
Not enough data
8.0
22
Not enough data
7.6
21
Compliance
Not enough data
9.6
23
Not enough data
9.6
22
Platform
8.1
469
Not enough data
8.6
669
Not enough data
8.6
587
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
505
Not enough data
8.6
606
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
610
Not enough data
8.7
568
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
597
Not enough data
8.7
627
Not enough data
Basic Communication - Cloud PBX
9.2
27
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
27
Not enough data
Platform Basics - VoIP Providers
8.6
61
7.4
65
8.8
66
8.0
67
8.4
60
7.5
63
8.2
60
6.8
63
8.0
57
6.5
62
7.9
57
6.5
62
Basic Communication
9.2
1641
|
Verified
8.8
88
7.9
903
|
Verified
Feature Not Available
8.3
1049
|
Verified
8.9
89
7.7
836
5.9
77
8.6
1161
|
Verified
6.3
72
9.1
1342
|
Verified
6.6
74
Agentic AI - VoIP Providers
7.8
43
6.3
50
8.1
42
6.5
50
7.8
43
6.4
51
7.8
44
6.4
49
Access
8.0
910
6.2
69
8.2
904
Feature Not Available
8.5
1040
|
Verified
7.1
76
Advanced Features
8.3
1176
|
Verified
5.7
70
8.6
1241
|
Verified
6.4
78
9.1
1480
8.4
83
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.8
9
Not enough data
7.6
9
Calling
Not enough data
7.5
26
Not enough data
Feature Not Available
Not enough data
8.6
27
Not enough data
Feature Not Available
Not enough data
8.3
11
Contacts
Not enough data
8.2
26
Not enough data
Feature Not Available
Not enough data
7.5
25
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
10
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Not enough data
Features
9.2
182
|
Verified
Not enough data
8.5
154
Not enough data
8.3
145
|
Verified
Not enough data
9.0
158
|
Verified
Not enough data
8.5
149
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and iPlum are categorized as VoIP Providers
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
iPlum is categorized as Telemedicine, Google Workspace Communication Tools, Outbound Call Tracking, and HIPAA Compliant Messaging
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iPlum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Mental Health Care
54.4%
Health, Wellness and Fitness
12.1%
Hospital & Health Care
11.0%
Individual & Family Services
3.8%
Marketing and Advertising
2.2%
Other
16.5%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
iPlum has no discussions with answers
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